Largo Honda - Service Center

Service department sucks I saw a mechanic sitting down right next to my car for hours hood open while I waited a total of 8 hours, I don’t care if the system is down that’s not good representation. Appoin right next to my car for hours hood open while I waited a total of 8 hours, I don’t care if the system is down that’s not good representation. Appointment was for 8am, it’s 3pm now an counting and my xxx hurts from sitting so long and I’ll probably be late to work. I wasn’t given updates on the delay, he told me once I asked. 1st it was the system next it was something the mechanic did wrong and another had to finish. I understand this happens sometimes but I wasn’t told anything for 6 hours. They promised a courtesy vehicle that never came in the am. After 3pm a female said that all Lithia motors across the country system’s were down, we have back up generators and back wifi at my Job. How the xxxx is that even possible? Anyway she gave me gave me a reasonable explanations, yes ma’am understood sorry for being impatience. All forgiven. A little communication, I’ve only been here twice, those 2 times an accumulated 16 hours. More

A terrible experience. Dealer lost one of the keys when delivering the truck to us. Supposedly ordered another one and after 3 weeks waiting and talking to the sales rep, Dealer lost one of the keys when delivering the truck to us. Supposedly ordered another one and after 3 weeks waiting and talking to the sales rep, I contacted the parts department. The sales team had not ordered it until my last call to them, and they ordered the wrong one. They actually had dozens in stock. When returning for the key and to repair a brake vibration, it started with the repair order stating the incorrect key. This was sorted out and they had it in stock. It took 7 hours for this minor visit, with me waiting as they are over an hour from my home. First I was told programming the key was the delay, then they were inspecting and machining the rotors one by one. 5 hours later I was told they still had programmed the wrong key and were having to do this again. Additionally they drove the vehicle 61 miles while there but only reported a one mile drive on the repair order. I recently retired and have spent 40 years managing individual shops, up to a corporate level director of over 60 locations in the US & Canada. This entire repair process should have taken barely over 1 hour including any incidental time like waiting for parts and the writeup process with me. I will say that when completed the brake vibration was gone and I now have a second key. More