Largo Honda - Service Center

I brought my car in January 11th because my maintenance light came on for the usual maintenance. My service advisor was Faraaz Kassim. According to the paperwork, all that was required was an oil change. M light came on for the usual maintenance. My service advisor was Faraaz Kassim. According to the paperwork, all that was required was an oil change. My tires were rotated at that time as well. After I received my car back, I noticed it was riding slightly differently than what I 'm used to and I also noticed that my Auto-Idle stop function was not working. I made an appointment and I brought my car back to the dealership on January 19th for a 9:40 appointment, that I arrived on time for. My service advisor was Michael Garcia, or at least that is what it said on my paperwork and the survey. The person who actually helped me was Braulio Cabrera, after confirming faces and names on the website. He informed me that it would be $189 for a full diagnostic and that it was going to take an hour to an hour and a half. It took 3 hours. At 12:48 I was called by Braulio by the name Reginald. I did not think anything of it because I was confident that he had the correct information. I was charged under the wrong person and was given another customers keys. Braulio apologized for the mistake. I stated its fine and just come find me or call me when its fixed. 45 minutes later I was standing in the front and noticed Braulio pulling paperwork from the printer that ended up being the diagnostic information for my car. It was 1:29pm at this time, as stated on the diagnostic paperwork. I was then informed that I required 2 new front tires and the air exchange motor in my car required replacement. (Forgive me if I named it wrong as I am not a mechanic). I informed him that I would only like the air exchange motor replaced since that was, what I thought at the time, was wrong. I declined the tires. Braulio said ok and my car was worked on. Almost an hour and a half went by and I went up to the front to check the status of my car. I noticed that it was sitting in the front. I asked Braulio the status is of my car and he stated that he was finishing everything up now. Upon checking out Braulio stated "I'm sorry, I have 40 cars today Its busy." I said its all good these things happen. I paid $285 for the new air exchange motor in my car at 2:48pm and at that time left with my car. Over the weekend I noticed my auto-idle stop was still not working. I waited 5 hours, was charged under the wrong person, charged $285, and my car was still not fixed. I brought back the car on Monday, January 22nd to speak the service manager Adrian Hernandez to voice my following complaint: This is absolutely ridiculous. I am a doctor at Baptist Health and I have a very busy schedule. I don't have time to deal with having to bring my car back to the dealership to wait 5 hours and pay almost $300 for my car to not be fixed. Furthermore, if my tires needed to be replaced, why wasn't this reported to me at my last visit on January 11th by Faraaz? What could have possibly happened within a week that I all of a sudden needed new tires. According to the report given to me by Faraaz, my tires were fine. I understand that the air exchange motor is something that could have been missed after my last appointment, but to charge me $285 to not fix it is unacceptable. I also noticed a scratch on my front right bumper after my appointment on January 11th. So, I enquired to view the photos that were taken at drop off on January 11th and 19th. Adrian came out with me and took a photo of the scratch to show it to the staff. The photos taken at drop off were inconclusive in proving that the dealership scratched my car. So I left it alone. Adrian offered to look at my car. I declined and requested a full refund for the inconvenience. Adrian was extremely apologetic and granted me the refund. I was not going to submit a formal complaint because I understand poor surveys can be damaging to the dealership and at the end of the day I received a full refund. But due to todays events on January 25th, I've reached my breaking point. More

They were good and James Al way good but the contract people were to call back waiting now 2 days people were to call back waiting now 2 days More