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Landmark Lincoln

Englewood, CO

4.9
323 Reviews

5000 S Broadway

Englewood, CO

80113

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Showing 323 reviews

May 16, 2020

The easiest car purchase ever! Thanks so much folks!!! This was the easiest car buying experience I have ever had in my life. (of course with social distancing it was awkward to stand apart from the two wo More

by clarkkent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lawrence Perez, Diann Fry
Jun 18, 2020 -

Landmark Lincoln responded

Thank you for your 5 star review! I'll let Larry and Diann know they did a great job. Hope to see you again for your next automotive service or purchase!

February 14, 2020

We had excellent service from the moment we walked in! Everyone went out of their way to ensure a great experience! Thank you to the staff More

by aehundermark
Recommend Dealer
Yes
Employees Worked With
Louis, Erik Saravia
January 25, 2020

I love my new Lincoln MKC the dealership was warm and welcoming. Everyone was easy to work with and I felt like I was well taken care of. More

by Donna
Recommend Dealer
Yes
Employees Worked With
Erik Saravia
November 06, 2019

I've purchased, well leased, two vehicles from Landmark Lincoln. Both times has been a great experience. Any time I've needed any kind of service, be it oil changes or more detailed problems they've been More

by JoelL
Recommend Dealer
Yes
Employees Worked With
Lou Yacovetta, Tom Daniels, Wil Merced
June 18, 2019

Superlative Service On A Dream Car I just traded in my 2016 Lincoln MKX SUV for a 2019 Lincoln Nautilus SUV fully loaded. Bob Davis (my salesman both times) was fantastic. He gave me More

by BobD345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Davis
June 21, 2018

Excellent experience I purchased 2018 Lincoln MKX from David Cunningham at Landmarl Lincoln. If you want a superb experience see David Cunningham...he has gone above and More

by Conni Smith
Recommend Dealer
Yes
Employees Worked With
David Cunningham and Kahn in finance, Erik Saravia
January 15, 2018

Treated like a criminal I get that my experience *might* be an exception to this dealer's rating, but I can tell you with no equivocation that no one bats 1000, and with me, More

by Brad B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Daniels, Phil Luna, Doug Case, David Barth
Mar 22, 2018 -

Landmark Lincoln responded

Whenever a bad review, or complaint is received, our Team reviews, reaches out in effort to resolve, learns from the experience, and changes procedure if a pattern is established that does not add to customer satisfaction. There are times that a transaction becomes bad business, that we would have b een better off without, as with this incident with Mr. Bogus. Having been in this business for 45 years, I have never dealt with more conniving, and dishonest individual as Mr. Bogus. I have worked, alongside most of my employees for decades, know them well, and am very proud of their accomplishments. Mr. Bogus has disparaged the reputation of every employee of mine that he has had contact with, referring to them as incompetent, rude, and liars. Mr. Bogus can make all the disparaging remarks about me, but I take exception to false allegations made about my employees. Mr. Bogus turned in an MKZ lease return that was damaged on 7-20-2017. Mr. Bogus was supplied with an estimate, which by definition, is an estimate for damages. After teardown, concealed damage was discovered, and a supplement was attached. State Farm issued more than one check for repairs, including one for $1543.00 that was not yet received here when Mr. Bogus paid his portion of the repair bill. After a few weeks, we reached out to State Farm requesting a new check be issued and old one be cancelled, assuming the original check was lost in the mail. A few more weeks elapsed before State Farm informed us the missing check was cashed by Mr. Bogus. State Farm reached out to Mr. Bogus and informed him the check was meant for repairs on the MKZ. From here, all xxxx broke loose. Mr. Bogus e-mailed that he was "furious", with numerous accusations, including we had accused him of fraud to State Farm, and he was going to "report" us to Lincoln Division. Lincoln Division did in fact get involved, and on the call Mr. Bogus refers to, I offered to resolve the issue for $1000.00 from Mr. Bogus. Mr. Bogus refused the offer. On the call Mr. Bogus stated that one of my employees had told him that he did not owe the $1543.00. I stated the employee in question has a slight speech impediment, and cognizant as such, backs up every conversation with e-mail documentation, which contradicted Mr. Bogus's position. Mr. Bogus chuckled, which cemented my perception of the character of Mr. Bogus. A week after the call, Lincoln Financial, the owner of Mr. Bogus's lease return, offered to pay the repair bill in full. I accepted the offer, Lincoln Financial picked up the MKZ, and assumed our business with Mr. Bogus was finally concluded. As of yesterday, 1-15-2018, Lincoln Financial has no record of any payment from Mr. Bogus for the repair bill. Mr. Bogus does in fact refer to his experience *might* be an exception to our rating. We did not achieve superlative ratings with poor customer service. Landmark is rated #1 in the Nation among all Ford/Lincoln Dealerships in Owner Loyalty. Landmark is also ranked #1 in the Nation among all Ford/Lincoln Dealerships on Reputation.com. A few months ago, notification was sent to us that we are 1% point away from leading the Nation among every Manufacturer on Reputation.com. Tom Daniels Dealer Principal Landmark Lincoln

September 25, 2017

Service of navigator Great customer service. Service tech took me through the whole car and repaired items I didn't know we're a problem. I will definitely return More

by Jimjoed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Danes tom
September 01, 2017

Outstanding customer service and professionalism I had my brand new 2017 Infiniti hit while it was parked outside of my job. It caused a tremendous amount of damage and I was devastated. I had no ide More

by Beyond Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Case, Phil Luna
April 11, 2017

MKZ service review Never disappointed at this dealership!! I'm particularly concerned with my vehicles care. I've driven many miles for many years without a breakdown. I More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis in sales and EVERYBODY in service.