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Landmark Honda - Service Center

Alexandria, VA

4.5
317 Reviews

317 Reviews of Landmark Honda - Service Center

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June 26, 2009

I am always happy with Honda Service but I was very pleased this time with Ms.Showers service especially she went an extra mile to help me with my payment. I would highly recomend her for her dedicated More

by subij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
Jun 29, 2009 -

Landmark Honda responded

Dear subij We are fortunate to have team members like Ms. Showers. The staff of service consultants take customer satisfaction very seriously. Thank you Cheryl Holt, Customer Relations Manager.

June 25, 2009

I came in to get a wheel cover replaced on my brand new Honda Civic. I was in a rush for a meeting and didn't have time to wait. Todd was very understanding and within 15 minutes, my car was ready to go! More

by Cassandra.Villanueva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon and Melton
Jun 29, 2009 -

Landmark Honda responded

Dear Ms. Villanueva, Fast and friendly knowledgable service is what we strive for. Not purchasing your Honda here, we will still welcome any Honda into the Landmark Honda Service family. I am happy to see we are on time and met your exspectations. Thank you for your business and we look forward to serving you. Cheryl Holt, Customer Relations Manager

June 24, 2009

Answered the phone quickly, professionally and friendly. Provided a very convenient appointment. Asked detailed questions about need for service. Gave accurate cost estimate and time to complete service. Se More

by marksward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman, Chris Ratchye
Jun 29, 2009 -

Landmark Honda responded

Dear marksward, Here at Landmark, Quick, Professional and on time is what we strive for. Having your total charges match your estimate is something we do not compromise on. Rob's attention to detail is outstanding! I will see that your comments are posted on the customer comment board in our service area. Thank you for your compliments and most of all your patronage. Cheryl Holt, Customer Relations Manager.

June 24, 2009

Robbie Coleman always treats me with respect. He explains options to me and physically shows me what is wrong with my car. Robbie answers all of my questions, no matter how simple or complex. I al More

by mstreit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
Jun 29, 2009 -

Landmark Honda responded

Dear mstreit, I would like to comment about a few of the details in your reveiw. Respect, Options and Physically showing you the problem. I would like everyone to know we have the ability to take you to the shop and show you areas of the car we will be working on. We welcome that. A better informend customer is able to make better decisions. Having alternitaves or options is were experience and product knowledge comes together. Respect is something that all Landmark Honda Customers should recieve. Cheryl Holt, Customer Relations Manager.

June 23, 2009

I've been very pleased with the service I have received from the Tan Team at Landmark Honda. I always feel like I am informed of the service that will be provided and feel like they explain, in layman ter More

by JKEinVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney - Tan Team
Jun 29, 2009 -

Landmark Honda responded

Dear jkeinva I would like to thank you for responding to dealer rater. I will forward a copy of your reveiw for Sean and his Tan team to see. Informative, Friendly and easy service is the main ingredient to Happy Customers in the Service Department. Cheryl Holt, Customer Relations Manager

June 22, 2009

GE GE WAS EXTREMELY POLITE AND PROFESSIONAL IN HELPING ME TO GET MY CAR SERVICED. SHE EXPLAINED EVERYTHING THAT WAS WRONG WITH MY VEHICLE AND HELPED ME TO UNDERSTAND WHAT WAS A NECESSARY FIX VERSUS ONE THAT More

by CPROCOPE745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
June 22, 2009

I've been bringing my 1999 Honda Accord to this dealership since 2002 and I have never had anything less than first rate service from Milton Cruz. I will not have any other dealership in the MD, DC More

by qmason1
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 23, 2009 -

Landmark Honda responded

dear qmason1, Milton is an outstanding memebr of service team. We regularly recieve positive comments about the level of service and knowledge that Milton provides to his customers. The service team here at Landmark has many years of Honda service experience. Our customer satisfaction scores and training levels are of the highest with American Honda and helped earn us the Presidents Award for the year of 2008. Thank you for your comment and taking the time to rate us on dealer rater. Cheryl Holt, Customer Relations Manager.

June 18, 2009

I got my New CRV in 2008 and Had the best Service from this Dealership since I been there and they have always taken care of me and my car Need. I had Every inspection done when they send me an email for More

by jackal1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dean
Jun 18, 2009 -

Landmark Honda responded

jackal1 The service team would like to thank you for your outstanding response on dealer rater. We strive for service excellence and your comment of the "best" is always what we aim for. I reviewed your service file, you are what we consider a regular. Thank you again for the kind words, I will forward this to your service team. Cheryl Holt, Customer Service Agent

June 18, 2009

Courteous and knowledgable. Understood cost restraints and was able to prioritize what needed to be done. Work was done the same day as promised. Couldn't have had a more professional experience. This is More

by Larry9550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dean
June 17, 2009

To all that it may concern. I have been taking my To all that it may concern. I have been taking my family's Honda's to Landmark for about 20 year's now and they have always been the absolute ver More

by jhansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney
Jun 18, 2009 -

Landmark Honda responded

Mr. Hansen, I normally reveiw the customers electronic file to better understand more about their service here at Landmark. Mr. Hansen, I dont think I have seen a larger file. Thank you for all your years of loyal service. Your a perfect example of the relationship we can build when we provide excellent customer service. Thank you. Cheryl Holt, Customer Service Agent

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