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Landmark Honda - Service Center

Alexandria, VA

4.5
321 Reviews

321 Reviews of Landmark Honda - Service Center

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June 27, 2009

I ALWAYS GET THE BEST QUALITY SERVICE WHEN I TAKE MY CAR IN FOR REPAIR, LIGTBULB CHANGE, TIRE CHANGE...ANYTHING!! eVERY EMPLOYEE I COME IN CONTACT WITH, WHETHER IT'S THE PORTER, VAN DRIVER, CASHIERS, OR PAR More

by lreese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon
Jun 29, 2009 -

Landmark Honda responded

Ms. Reese Thank you for your response. i will see that Todd is provided with a copy of your review. We thank you for your business. Cheryl Holt, Customer Relations Manager.

June 26, 2009

I purchased my 2008 civic from Landmark in December 2007. Ever since then, I go there for ALL of my service needs. It was very important for me to find a service center that was reputable and trustworthy, More

by jmhailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon
Jun 29, 2009 -

Landmark Honda responded

Dear jmhailey Thank you for your review on Dealer Rater. Your response and kind comments about reputable, trustworthy, friendly and accommodating is the core of our service department. I shared your response today in the managers. I think its important we share feedback like this. We put countless hours in to training and focus groups to ensure we deliver the very best. Your comments will be posted for all the service teams to see. Thank you for your patronage Cheryl Holt, Customer Relations Manager.

June 26, 2009

I am always happy with Honda Service but I was very pleased this time with Ms.Showers service especially she went an extra mile to help me with my payment. I would highly recomend her for her dedicated More

by subij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
Jun 29, 2009 -

Landmark Honda responded

Dear subij We are fortunate to have team members like Ms. Showers. The staff of service consultants take customer satisfaction very seriously. Thank you Cheryl Holt, Customer Relations Manager.

June 26, 2009

Had a couple issues regarding my 06 Civic SI and the service team, specifically Rob Coleman, really helped me out and got the transmission rebuild and shift cable replaced under warranty. No other deale More

by jdc03c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Rob Coleman
Jun 29, 2009 -

Landmark Honda responded

jdc03c Thank you for your kind review on dealer rater. Rob Coleman takes the extra mile everyday,we are very proud of Rob and his work. We welcome all Honda warranty repairs, even the hard ones, even if you did not purchase the car here. You will always be welcome at Landmark Honda. Cheryl Holt, Customer Relations Manager.

June 26, 2009

They are friendly, they do what they promise, they answer your questions and they make you feel like a friend. they inspire trust. i would rather go to this place and know who i'm going to see every time th More

by mikewrites
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon
Jun 29, 2009 -

Landmark Honda responded

mikewrites, Thank you for responding on Dealer Rater. At Landmark Honda, we have found Happy Employees make Happy Customers. Seeing your Service Advisor can give you a sigh of relief. We strive to keep a good working environment for our staff as well as our customers. Thank you Cheryl Holt, Customer Relations Manager

June 25, 2009

I came in to get a wheel cover replaced on my brand new Honda Civic. I was in a rush for a meeting and didn't have time to wait. Todd was very understanding and within 15 minutes, my car was ready to go! More

by Cassandra.Villanueva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon and Melton
Jun 29, 2009 -

Landmark Honda responded

Dear Ms. Villanueva, Fast and friendly knowledgable service is what we strive for. Not purchasing your Honda here, we will still welcome any Honda into the Landmark Honda Service family. I am happy to see we are on time and met your exspectations. Thank you for your business and we look forward to serving you. Cheryl Holt, Customer Relations Manager

June 24, 2009

Answered the phone quickly, professionally and friendly. Provided a very convenient appointment. Asked detailed questions about need for service. Gave accurate cost estimate and time to complete service. Se More

by marksward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman, Chris Ratchye
Jun 29, 2009 -

Landmark Honda responded

Dear marksward, Here at Landmark, Quick, Professional and on time is what we strive for. Having your total charges match your estimate is something we do not compromise on. Rob's attention to detail is outstanding! I will see that your comments are posted on the customer comment board in our service area. Thank you for your compliments and most of all your patronage. Cheryl Holt, Customer Relations Manager.

June 24, 2009

Robbie Coleman always treats me with respect. He explains options to me and physically shows me what is wrong with my car. Robbie answers all of my questions, no matter how simple or complex. I al More

by mstreit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
Jun 29, 2009 -

Landmark Honda responded

Dear mstreit, I would like to comment about a few of the details in your reveiw. Respect, Options and Physically showing you the problem. I would like everyone to know we have the ability to take you to the shop and show you areas of the car we will be working on. We welcome that. A better informend customer is able to make better decisions. Having alternitaves or options is were experience and product knowledge comes together. Respect is something that all Landmark Honda Customers should recieve. Cheryl Holt, Customer Relations Manager.

June 23, 2009

I've been very pleased with the service I have received from the Tan Team at Landmark Honda. I always feel like I am informed of the service that will be provided and feel like they explain, in layman ter More

by JKEinVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney - Tan Team
Jun 29, 2009 -

Landmark Honda responded

Dear jkeinva I would like to thank you for responding to dealer rater. I will forward a copy of your reveiw for Sean and his Tan team to see. Informative, Friendly and easy service is the main ingredient to Happy Customers in the Service Department. Cheryl Holt, Customer Relations Manager

June 22, 2009

GE GE WAS EXTREMELY POLITE AND PROFESSIONAL IN HELPING ME TO GET MY CAR SERVICED. SHE EXPLAINED EVERYTHING THAT WAS WRONG WITH MY VEHICLE AND HELPED ME TO UNDERSTAND WHAT WAS A NECESSARY FIX VERSUS ONE THAT More

by CPROCOPE745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
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