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Landmark Honda - Service Center

Alexandria, VA

4.6
331 Reviews

331 Reviews of Landmark Honda - Service Center

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July 10, 2009

This is an excellent dealership. The service department is always very competent. Milton Cruz is my service advisor, and he is always very knowledgeable and very competent. I always take my Honda to Land More

by Linda DeFilippo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 23, 2009 -

Landmark Honda responded

Dear Linda, Milton is one of the best, he thrives on the lasting relationships he builds with his customers. His many years of experience puts him in a league of his own for knowledge and customer service. I will be sure that this message is passed on to him. Cheryl Holt, Customer Relations Manager

July 02, 2009

I called Milton Cruz at Landmark Honda yesterday to set up an appointment for an oil change. I asked if there was availability that day and he told me to bring my car in at my requested time. I got there More

by mkriviere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/3/2009 2:32:18 PM mkriviere Thank you for your response on Dealer Rater. I will forward your survey to Milton Cruz in the service deparment and see that its posted on the customer comment board. I wanted to make a few comments pertaining to same day service and waiting. I participate in manager meetings and training sessions within the service department. Same day service , servicing while you wait and service specials with exceptional value are some of the areas we focus very hard on. No matter how unusual your service need may be, please call us. We strive very hard to meet everyones expectations. Cheryl Holt, Customer Relations Manager.

July 01, 2009

I would like to thank Sean Kearney for his professional attitude and polite mannors. He took care of my 19 year old daughters car and treated her like a professional. I was skeptical sending her to the d More

by SGTMJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SEAN KEARNEY
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/2/2009 1:41:51 PM SGTMJR I will forward your review to Sean in the service department. Professional, polite attiude describes Sean completely. Sean is a father and has a daughter, he wouldn't do business any other way. Sean is an example for others in the service department and sets the bar very high. We thank you for the opportunity to serve you. Cheryl Holt, Customer Relations Manager.

July 01, 2009

Mr. Cruz has been taking care of my Legend for 10 years. Just recently my air conditioning stopped blowing , within 3hrs my vehicle was repaired and I was cool again. Thank You Mr Cruz you are the greatest! More

by legendman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 01, 2009 -

Landmark Honda responded

legendman I will forward a copy of your survey to the customer comment board. We recieve many positive comments about Miltons knowledge and experience in the Service Department. Thank you for your response on Dealer Rater. Cheryl Holt, Customer Relations Manager.

June 30, 2009

My service advisors were great! Very knowlegdeable and helpful in the service process. I wish the prices weren't so high, but I do appreciate having knowledgeable and friendly people to interact with dur More

by hawkeyejay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon, Milton Cruz
Jun 30, 2009 -

Landmark Honda responded

hawkeyejay We are pleased with your posting on Dealer Rater. Your comments about Todd and Milton are greatly appreciated. We would like to thank you for your years of patronage with your Hondas. We look forward to seeing you in the service department here at Landmark Honda. Cheryl Holt, Customer Relations Manager.

June 30, 2009

Mr. Sanita always handles my 2002 Civic when I bring it in for repairs or service, and even though it is an older car he still makes me feel as though I am as important as someone with a brand new Honda. More

by roxannes16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Sanita
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/1/2009 4:34:08 PM roxannes16 Thank you for taking the time to comment on dealer rater. We are pleased that Dave treats you like a new car customer. Its important to have your service department inform you of up coming items that could need attention. Its our mission to have all customers feel and be treated as new car customers. " Thats the key to always having customers" Thank you for your buisness. Cheryl Holt, customer Relations Manager.

June 30, 2009

We had a problem with the airbag system (SRS). While our extended warranty had recently expired, Ms Showers worked with her service manager and only charged us for the part & not the labor--taking care of a More

by landmkhonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GG Showers
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/1/2009 5:01:50 PM Thank you for your positive response on Dealer Rater. We value your comments and your patronage to Landmark Honda. I am sorry to see that your warranty had expired. Its important to assist whenever possible. Thanks for your years of service with Landmark Honda. Cheryl Holt, Customer Relations Manager.

June 30, 2009

I was very pleased with my visit to the Landmark Honda. I'm usually very hesitant about taking my car to a dealership to get it serviced because I feel that either 1. its going to take a ridiculously long More

by jcb1141
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 01, 2009 -

Landmark Honda responded

jcb1141 Listening to the radio or watching TV its easy to think that Landmark Honda will have your car all day. Watching TV the national chain joke about taking out a 2nd mortgage for an oil change. There are many misconceptions. I would like to comment on a few. 1. We do perform service without an appointment. 2. We do work on cars while you wait. 3. We do have service work with a time guarantee. 4. We do have service specials that are priced below after market chains.( or national Chains). We want to offer you the Highest value for your dollar. 1. Honda factory trained technicians. ( a specialist for your Honda) 2. Genuine Honda factory parts. 3. Perventive maintenance and inspections programs that keep you informed. 4. The latest factory diagnostic equipment. At Landmark Honda, we are committed to providing the most for your hard earned dollar. Thank you for servicing at Landmark Honda. Cheryl Holt, Customer Relations Manager.

June 28, 2009

The customer service at Landmark led by Mr. Tony Dixon is exceptional in every aspect. I just tend to rate quality of work as "good" because the services performed are cyclical. Mr. Dixon's friendliness is u More

by rodgers.shipmon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Dixon
Jun 29, 2009 -

Landmark Honda responded

Mr Shipmon, Thank you for taking the time to respond to Dealer Rater. I will see that Todd is provided with a copy of your survey. Thank your for your Patronage. Cheryl Holt, Customer Relations Manager.

June 28, 2009

I have had my Honda Accord serviced at Landmark for nine years. I have always received excellent service. Most recently Todd has overseen the work done on my car. He has provided exceptional service and More

by Landmark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Jun 30, 2009 -

Landmark Honda responded

Thank you for taking the time to respond to Dealer Rater. I will forward your comments to Todd Dixon. Todd recieves many positive comments and everytime I post a copy he is very appreciative. Having customer respond with comments about exceptional service and wanting to purchase another new Honda from Landmark Honda, is the most rewarding compliment we can recieve. Thank you for your patronage. Cheryl Holt, Customer Relations Manager.

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