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331 Reviews of Landmark Honda - Service Center
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November 24, 2009
Gus went out of his way to get me the best possible care for my car. He repeatedly returned to keep me apprised of the options for my car and ways he could give me the best deal. He never tried to push an for my car. He repeatedly returned to keep me apprised of the options for my car and ways he could give me the best deal. He never tried to push any repair but let me know what things were starting to show wear. More
by jhirschklau
Employees Worked With
Gus Cucalon
November 11, 2009
I am always apprehensive in getting my cars serviced. I do over half the routine servicing myself and keep my cars in pristine condition. It is something I enjoy and take pride in. Some jobs however, lik do over half the routine servicing myself and keep my cars in pristine condition. It is something I enjoy and take pride in. Some jobs however, like getting the brake fluid replaced, I usually leave to the professionals. This is the first time I used this dealership; I have used another dealership in the area before but I wanted to find something better. So, I visited the service center at Landmark and found the staff to be helpful and the facility clean. A few days later I scheduled my servicing. When I brought my car in I had to use a drop box because it was too early in the morning for them to open, which they well posted is due to a City of Alexandria ordinance. The whole process worked well. I was contacted later in the day by Todd to review the inspection they normally conduct. I authorized an additional work item beyond having the brake fluid replaced. All work was completed in time for me to pick up the car that evening. I inspected the car at pickup and found the car showing no signs of wear (clean driver's seat, no scratches around the engine compartment). Quality of work was rated a 4 because the servicing wasn't totally thorough under the hood. The brake fluid reservoir had been filled to the top, well above the full mark, and had leaked out. I hadn't noticed this at the dealership because it was dusk, but I noticed it at home in my garage. I just wiped up the excess and chalked it up as a minor oversight. Todd and the mechanic (whose name slips me right now) did a great job answering all my questions and taking care of my car. More
by HndLx
Employees Worked With
Todd/Blue Team
September 04, 2009
Landmark Honda is THE BEST. I bought my 2005 CR-V there in Aug 2005. It was a good experience but what was, and remains awesome is the SERVICE! Dave Sanita has been my service rep for five years and it i in Aug 2005. It was a good experience but what was, and remains awesome is the SERVICE! Dave Sanita has been my service rep for five years and it is because of him and his team that I continue to have my vehicle serviced at Landmark Honda. Never before I have repeatedly used a dealer's service department because once they made the sale, it was over... Not in this case. Dave is very good to explain what is needed and why; what is being performed; reminds me of the coupons available and he let's me know in advance what service is coming due so I can plan for it. He is totally 100% honest and trustworthy. He is truly customer focused and in this economy when I have a choice, HE IS THE REASON why I continue to return to Landmark to have my vehicle serviced. I have never had a negative experience with Landmark and highly recommend them. More
by sevenrock
Employees Worked With
Dave Sanita
August 28, 2009
landmark honda continues to provide me phenomenal service everything is timely and as promised 5 stars to sean kearney and landmark honda always greeted and serviced with a smile full explainations of servic everything is timely and as promised 5 stars to sean kearney and landmark honda always greeted and serviced with a smile full explainations of service and charges phone calls are returned promptly very quick and easy to get an appointment everything is smoothe sailing More
by dee garmon
Employees Worked With
SEAN KEARNEY
July 22, 2009
We purchased our first Honda, an Accord, in 1991 and had it serviced at different dealerships/service centers. We found the best combination of service and price at Landmark Honda. We have stayed with Lan it serviced at different dealerships/service centers. We found the best combination of service and price at Landmark Honda. We have stayed with Landmark because they almost always meet our expectations on service and price. On the few occasions Landmark failed to meet expectations, they resolved the issue to our satisfaction. We have purchased two Hondas from Landmark, an Odyssey (04) & an Accord (07) because they gave us the best price/deal. We have both cars serviced at Landmark. My dad and one of my sisters also purchased cars from Landmark because of the very good deals they received, & they both have their cars serviced at Landmark. Repeat business & referrals say volumes about satisfaction - we are Landmark Honda satisfied customers in both service & new car sales. More
by ccw48
Employees Worked With
Dave Sanita
July 21, 2009
I just moved to the area due to a job relocation. My car overheated and I brought it to your dealership. Mrs. Showers treated me as if she had known me for years making me feel very comfortable and explain overheated and I brought it to your dealership. Mrs. Showers treated me as if she had known me for years making me feel very comfortable and explaining to me what was wrong with my car and how much it would cost and not to worry. Since that day, I have been a loyal customer. Thanks again Mrs. Showers!!!! More
by monique7441
Employees Worked With
GeGe Showers
July 18, 2009
Gus, "Blue Team" was very knowledgeable of my car and what needed to be done. He even prioritzed the different issues for me as I only took my car in for a simple $34.00 oil and filter change. He was h what needed to be done. He even prioritzed the different issues for me as I only took my car in for a simple $34.00 oil and filter change. He was honest and straightforward; he took me into the bay to show me exactly what he was talking about. This is my second Honda and this is the second time that a service professional went the extra mile to explain to me in "Lay" terms what needed to be done and why. Thanks Gus, because you made it personal, was forthright and a professional, I will most certainly service my car at Landmark Honda again. Thanks again, Sheryl More
by sahleta
Employees Worked With
Gus from the "Blue Team"
July 14, 2009
I came into the dealership to get a new battery. I felt compelled to write about Landmark Honda,in particular, the exceptional service by Mr. Rob Coleman. He showed that even doing our state of economic ti compelled to write about Landmark Honda,in particular, the exceptional service by Mr. Rob Coleman. He showed that even doing our state of economic times that great customer service is priceless. Sincerely, Comesha Griffin More
by oprah1972
Employees Worked With
Rob Coleman
July 13, 2009
Chris is great. When I bought the car he was my asst. service manager, he left and came back ( I liked the interim fellow as well). Chris is friendly and knows what he is talking about and will make the service manager, he left and came back ( I liked the interim fellow as well). Chris is friendly and knows what he is talking about and will make the situation correct. Honda is not cheap (who is), but the car is fixed. More
by sportm
Employees Worked With
Chris Ratchye
July 13, 2009
I was informed of the service required and the wait time by the service technician within five minutes of my arrival. Before any additional work was performed the service technician called and informed of by the service technician within five minutes of my arrival. Before any additional work was performed the service technician called and informed of the service required and any additional cost. Finally, the service technician was knowledgeable and friendly during my time at the dealership, concluding with the service technician ensuring I had transportation to the nearest metro station. More
by GThomas
Employees Worked With
Gege Showers
