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Landmark Honda - Service Center

Alexandria, VA

4.5
317 Reviews

317 Reviews of Landmark Honda - Service Center

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July 22, 2009

We purchased our first Honda, an Accord, in 1991 and had it serviced at different dealerships/service centers. We found the best combination of service and price at Landmark Honda. We have stayed with Lan More

by ccw48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sanita
Jul 23, 2009 -

Landmark Honda responded

Dear ccw48, You said it, "repeat business and referrals say volumes about satisfaction." Building customers for life is what we strive to do here at Landmark Honda. You are the epidamy of that goal and we look forward to doing business with you for years to come. Cheryl Holt, Customer Relations Manager

July 21, 2009

I just moved to the area due to a job relocation. My car overheated and I brought it to your dealership. Mrs. Showers treated me as if she had known me for years making me feel very comfortable and explain More

by monique7441
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GeGe Showers
Jul 30, 2009 -

Landmark Honda responded

Dear monique7441, Mrs. Showers always goes above and beyond to relate with her customers. We are glad she made a lasting impact on you. I will pass along this message to her. Thank you for your continued patronage. Cheryl Holt, Customer Relations Manager

July 18, 2009

Gus, "Blue Team" was very knowledgeable of my car and what needed to be done. He even prioritzed the different issues for me as I only took my car in for a simple $34.00 oil and filter change. He was h More

by sahleta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus from the "Blue Team"
Jul 23, 2009 -

Landmark Honda responded

Dear Sheryl, Gus is a new addition to our Service department. Both his knowledge and experience have made hime a valuable member of our team. We are pleased to read your comments and will pass them along to Gus. Cheryl Holt, Customer Relations Manager

July 14, 2009

I came into the dealership to get a new battery. I felt compelled to write about Landmark Honda,in particular, the exceptional service by Mr. Rob Coleman. He showed that even doing our state of economic ti More

by oprah1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
Jul 23, 2009 -

Landmark Honda responded

Dear Ms. Griffin, You are absolutely right, during a time of economic crisis, value and customer service comes to the fore front of doing business. Rob has always been customer/value oriented and I will be sure to pass along your great comments. Cheryl Holt, Customer Relations Manager

July 13, 2009

Chris is great. When I bought the car he was my asst. service manager, he left and came back ( I liked the interim fellow as well). Chris is friendly and knows what he is talking about and will make the More

by sportm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ratchye
Jul 23, 2009 -

Landmark Honda responded

Dear sportm, Yes, Chris is one of our best and many of his customers were glad to see him back. To his customers Chris sells value and excellent service. Thank you for your comments. Cheryl Holt, Customer Relations Manager

July 13, 2009

I was informed of the service required and the wait time by the service technician within five minutes of my arrival. Before any additional work was performed the service technician called and informed of More

by GThomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gege Showers
Jul 23, 2009 -

Landmark Honda responded

Dear GThomas, Communication is an important aspect of having your vehicle serviced. Good communication builds trust, another key aspect to servicing your vehicle and building lifetime relationships. GeGe works very hard to take care of her customers and I will be sure to pass this message along to her. Cheryl Holt, Customer Relations Manager

July 10, 2009

This is an excellent dealership. The service department is always very competent. Milton Cruz is my service advisor, and he is always very knowledgeable and very competent. I always take my Honda to Land More

by Linda DeFilippo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 23, 2009 -

Landmark Honda responded

Dear Linda, Milton is one of the best, he thrives on the lasting relationships he builds with his customers. His many years of experience puts him in a league of his own for knowledge and customer service. I will be sure that this message is passed on to him. Cheryl Holt, Customer Relations Manager

July 02, 2009

I called Milton Cruz at Landmark Honda yesterday to set up an appointment for an oil change. I asked if there was availability that day and he told me to bring my car in at my requested time. I got there More

by mkriviere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/3/2009 2:32:18 PM mkriviere Thank you for your response on Dealer Rater. I will forward your survey to Milton Cruz in the service deparment and see that its posted on the customer comment board. I wanted to make a few comments pertaining to same day service and waiting. I participate in manager meetings and training sessions within the service department. Same day service , servicing while you wait and service specials with exceptional value are some of the areas we focus very hard on. No matter how unusual your service need may be, please call us. We strive very hard to meet everyones expectations. Cheryl Holt, Customer Relations Manager.

July 01, 2009

I would like to thank Sean Kearney for his professional attitude and polite mannors. He took care of my 19 year old daughters car and treated her like a professional. I was skeptical sending her to the d More

by SGTMJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SEAN KEARNEY
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/2/2009 1:41:51 PM SGTMJR I will forward your review to Sean in the service department. Professional, polite attiude describes Sean completely. Sean is a father and has a daughter, he wouldn't do business any other way. Sean is an example for others in the service department and sets the bar very high. We thank you for the opportunity to serve you. Cheryl Holt, Customer Relations Manager.

July 01, 2009

Mr. Cruz has been taking care of my Legend for 10 years. Just recently my air conditioning stopped blowing , within 3hrs my vehicle was repaired and I was cool again. Thank You Mr Cruz you are the greatest! More

by legendman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 01, 2009 -

Landmark Honda responded

legendman I will forward a copy of your survey to the customer comment board. We recieve many positive comments about Miltons knowledge and experience in the Service Department. Thank you for your response on Dealer Rater. Cheryl Holt, Customer Relations Manager.

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