Landmark Honda - Service Center

I have been taking my Honda Accord to Milton Cruz for service for years. The reason that I continue to go back is because Mr. Cruz is not only knowledgeable but he is totally trustworthy. Mr. Cruz take service for years. The reason that I continue to go back is because Mr. Cruz is not only knowledgeable but he is totally trustworthy. Mr. Cruz takes the time to let me know what needs to be repaired, whether it can wait, or whether it should be done immediately. When I have had an immediate need for service, he has always been able to fit my car into his schedule. Additionally, all the repairs performed on my Honda have been of the highest quality and I can count on the performance of my car because of Mr. Cruz. More

I take a total of 9 vehicles every 3 months for service (1) f150 pick up truck (2) kia mini vans and (6) honda oddesy mini vans,everytime I go there I deal with Milton Cruz he always takes the time to expl (1) f150 pick up truck (2) kia mini vans and (6) honda oddesy mini vans,everytime I go there I deal with Milton Cruz he always takes the time to explain in good detail the type of service the cars needs. I will continue doing service in the future. Its good to have someone to trust since I have been to another Honda dealer in the past and have noticed that there can be other service technicians that will take advantage of you. I have found Milton to be very loyal to his customers. More

I have been dealing with Landmark Honda since 2005, having purchased 3 cars from them. Milton Cruz has been my service advisor since then and I have never had better service from anyone. He always kn having purchased 3 cars from them. Milton Cruz has been my service advisor since then and I have never had better service from anyone. He always knows me and greets me by name whenever I get there, listens to what I want done, recommends things I should do and not do at that time, and basically, goes out of his way to be sure that I am satisified. While I am waiting, he checks with me to let me know the progress of the work and lets me know when the car is ready and always thanks me. I could not ask for a better service advisor. I would hope that this dealership and Honda realizes what a terrific employee they have and they honor him accordingly. More

I brought my Odyssey in today because the battery died over the weekend. I did not have an appointment but Sean took care of the van right away. He replaced the battery and I was out of there in a jiff! over the weekend. I did not have an appointment but Sean took care of the van right away. He replaced the battery and I was out of there in a jiff! Great service! I've used Landmark Honda for service on our Civic as well and have consistently had the same outstanding customer service on all occasions. We will continue using your dealership while we are living in Alexandria. More

I was traveling and my 08 Accord as I was going back home to Pittsburgh, Pa. and I had a radiator hose go out. It was 4:30 on a Friday. I was so impressed by the way Mr Cruz handled the situation. Every othe to Pittsburgh, Pa. and I had a radiator hose go out. It was 4:30 on a Friday. I was so impressed by the way Mr Cruz handled the situation. Every other dealer said they couldnt get me in until Monday afternoon. Mr Cruz & the entire Landmark crew got me back on the road within 2 1/2 hours. By the way, they close at 6pm. To stay late to get me & my family back on the road the same day is not just good service, it was AWESOME! I highly recommend Landmark Honda! More

I brought my 2008 Honda Accord in for service and dealt with Russell Lloyd. He was very kind, polite, and professional. Russell went out of his way to make sure I had a great experience with the dealership with Russell Lloyd. He was very kind, polite, and professional. Russell went out of his way to make sure I had a great experience with the dealership. The service was completed quickly and correctly. I would highly recommend bringing your vehicle to be serviced here especially by Russell. More

First let me start off saying that Milton, Service Advisor, your Excellence in service, knowledge, kindness and sincerity, efficiency, and integrity is a few of the words I will use to describe him. Advisor, your Excellence in service, knowledge, kindness and sincerity, efficiency, and integrity is a few of the words I will use to describe him. Milton is an outstanding example of customer service and definitely knows his product line. My experience with Milton is "Top Notch" and I wouldn't dare think of taking my vehicle someone else for service, unless of course, Milton transferred to another dealership. I have a 1999 Accord w/139k miles and it's purging like a kitten, thanks to Milton. On my last visit, I dropped off the vehicle around 8am with complaint of grinding noise being heard under the hood/engine area. Milton called within an hour to let me know what the issue was (alternator was going bad)...get this, it was under warranty bc we had it replaced previously. As a result of Milton's honesty, we did not incur a charge for this service. Don't think that would have happen at the other "Stealerships." I had no idea this item was replaced in the past; save us $. I have been taking my vehicles (Toyota 4-Runner as well)to this dealership for years and my relationship with Milton is the best, couldn't ask for a better Service Advisor. Again, one happy and satisfied customer all because of the service I have always received from Milton and this dealership. You are the "Best" Milton. Satisfied and Loyal Customer Quinton More

GeGe Showers is a very polite service advisor. She explained everything to me and I appreciated it. She offered a rental car to me so that I would not waste my time sitting in the waiting room for th explained everything to me and I appreciated it. She offered a rental car to me so that I would not waste my time sitting in the waiting room for that long of a time. She did an excellent job accommodating me. More

Milton Cruz is always a pleasure to work with. He is very knowledgeable about the vehicles he services and never tries to oversell the job. He listens, offers a good solution at a reasonable price and very knowledgeable about the vehicles he services and never tries to oversell the job. He listens, offers a good solution at a reasonable price and doesn't push unnessary products. More

On 3/14/20012 I was a showing a service agent the lock problem I was having with my 2007 Honda CRV in the service line right outside of the shop. A very irate customer was being extremely belligerent wit problem I was having with my 2007 Honda CRV in the service line right outside of the shop. A very irate customer was being extremely belligerent with Brian Cail involving the cost to fix his vehicle. His language was more than offensive and he was being both rude and disruptive. Mr. Cail remained extremely calm and professional even when this customer told him "to get out of my face - this is f....... ridiculous". Still Mr. Cail tried to diffuse the situation. He never lost his cool and was polite and calm throughout the entire exchange. When going into the service area to process my service order, this customer told Mr. Cail that he wanted to know his name and would " NEVER, NEVER buy another Honda from Landmark Honda because of him". I just wanted the powers to be to know that if there is a negative report filed on Brian Cail, it is totally not true and I applaud him for his calm and composed demeanor. I have always been very happy with the service agents at Landmark Honda, especially Sean. I feel like I have always been treated with respect and manners and honestly. More