Landmark Honda - Service Center

Great service Brian Cail was diligent and provided great customer service in ensuring an issue with my Honda was resolved. They had to replace a few parts over a co Brian Cail was diligent and provided great customer service in ensuring an issue with my Honda was resolved. They had to replace a few parts over a couple of visits. Brian and Corey (tech) would not give in. They fixed the problem and did not hit me up with additional charges. Simply put, they got the job done. I really appreciated Brian's follow-up and excellent customer service. More

Very bad experience ! VERY VERY VERY BAD EXPERIENCE JUST THE FACTS -November 19 car was serviced at dealership with tire rotation -Dealership DID NOT use a torque w VERY VERY VERY BAD EXPERIENCE JUST THE FACTS -November 19 car was serviced at dealership with tire rotation -Dealership DID NOT use a torque wrench with a gauge on it to tell the exact torque that was on each lug nut. -6 days later, November 24 , the lug nuts or studs failed on my front tire while going 55 mph on the highway while my pregnant wife was driving and myself and my young daughter slept in the back seat. -Dealership and their insurance company both deny liability -they told me the torque stick rated to 80 FT. lbs. did the job properly -no other documents were provided to me showing the calibration of air pressure lines or impact driver -The repair shop who fixed my vehicle checked the lug nuts on the other tires said the lug nuts were not torqued to Honda spec -I was left having to pay my all of my expenses for transport, and cash deductible, In My opinion, you should not take your car there! too risky More

I got kicked out from service station !!!!!!!!!! “Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) a “Mr Service Manager” walked me out of your service station telling everyone that I am not welcome here anymore when the “Mr Service Manager” (Brian) attempted to charge me 2 times for the same service. When I questioned him about why the 2nd charge, he stated that I signed for it upon drop off. Which is total bull crap. The first invoice I paid $139 and I was NEVER told upfront about a diagnostic or checkout for a TIRE PRESSURE LIGHT!!! On the invoice it even states (typed in) “No authorization at this time - Checkout Only”!! Clearly, upon original drop off I did not approve a diagnostic, but I still paid it at the end regardless. The second trip in I was told I owe 75. At that point when I asked why, the “Mr Service Manager” immediately backed off and said he will not charge me.... but then announced to your entire service team that I am not welcome. Hopefully this will help assess your Grade A Service Manager (he’s actually an assistant service manager that claims to be the top dog). Maybe he is costing you more than just 1 customer. Hope this helps. This is Brian Cail we are talking about. More

HORRIBLE CUSTOMER SERVICE ! As a customer you want to feel welcomed and at this dealership you feel quite the opposite. They just want you in an out. I took my vehicle in for a r As a customer you want to feel welcomed and at this dealership you feel quite the opposite. They just want you in an out. I took my vehicle in for a recall repair and Jay Watson did not do his job as I asked what the process was he just said I dont know thats how it is and thats that. I asked to speak to the service manager and he backed up Jay and did not provide me with the information for MY car. I dont even know if my vehicle is safe to drive!!! I am currently at Brown's Arlington Honda and they have treated me with excellent customer service!! Maybe since im an older latina woman with a 2001 Honda Accord they feel that they can treat me differently. Little do they know I own 4 Honda's and this 2001 Accord is my baby since Ive have it for years !. More