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Landmark Honda - Service Center

Alexandria, VA

4.6
316 Reviews

316 Reviews of Landmark Honda - Service Center

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November 16, 2024

SERVICE REVIEW - Had an appointment for routine service at 9am. I show up 5 min early and am told the wait is 2.5-3 hours. I’d love to hear a good explanation for this other than you prioritizing walk-in More

by jerseyems
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
November 13, 2024

We’ve bought three cars from Landmark Honda over the years and have always had our service done there. The service personnel are very friendly and helpful and we’ve never had a problem at the dealership More

by stevekva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bouna Ndiaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Godinho
Nov 18, 2024 -

Landmark Honda responded

Thank you for your loyalty and kind recommendation! We're thrilled to hear you've had such positive experiences with both our sales and service teams. We truly appreciate your trust and look forward to continuing to serve you!

November 11, 2024

Morgan helped me out with the needed A1 service, she went beyond call of duty and helped out with upcoming car inspection. She is very professional and will take good care of you. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
Nov 18, 2024 -

Landmark Honda responded

Thank you for sharing your experience! We're thrilled to hear that Morgan went above and beyond to assist you. Her professionalism and dedication are truly appreciated. We'll be sure to share your kind words with her!

November 10, 2024

Ricardo was helpful and attentive making an easy and worry free oil change. He remembers who you are and makes sure to take care of your services needs. More

by kimberlym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Astudillo
Nov 18, 2024 -

Landmark Honda responded

Thank you for your kind words! We're glad Ricardo made your oil change experience easy and worry-free. His attentiveness and personal touch are what we strive for. We look forward to serving you again!

October 21, 2024

I was told I would wait 1 hour 45 minutes for an oil change and emissions. I waited there. It took 3 hours 45 minutes. The advisor could not be contacted during this time. I had also made an appointmen More

by Joey G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard
Oct 28, 2024 -

Landmark Honda responded

We're sorry you had a negative experience at our dealership. Please feel free to reach out to us at careteam@landmarkhonda.com so we can further address and assist with your concerns.

Oct 28, 2024 -

Joey G responded

I don't think your care team can assist me with this because the events happened several days ago. Please use the facts from my review and spend time addressing the issues with your internal staff.

October 10, 2024

Great service, fantastic work , the service advisor did everything I asked for and with courtesy. A great dealer to work with, thank you More

by Robertdurgin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun williams
Oct 14, 2024 -

Landmark Honda responded

Thank you for the kind words! We're delighted to hear that your service advisor took care of everything with courtesy and that you're happy with the work. It’s always our goal to provide fantastic service, and we’re glad we could meet your expectations. We look forward to assisting you again in the future!

September 27, 2024

I recently had my car's oil changed, and the experience was excellent. The service was efficient, and I left feeling confident in the work done. The waiting area was spotless and comfortable, making the sh More

by Jean Peteros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Astudillo
Oct 01, 2024 -

Landmark Honda responded

Thank you for sharing your fantastic experience! We're so glad to hear that your oil change service was efficient and left you feeling confident in the work done. It’s great to know that our knowledgeable and welcoming staff made your visit pleasant, and that the spotless waiting area added to your comfort. We truly appreciate your recommendation and look forward to welcoming you back for future services!

September 10, 2024

Efficient competent service as always. I’ve been with this service department since 1992 and have always had good service. More

by rctoscano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bouna Ndiaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Landmark Honda responded

Thank you for the amazing review. We look forward to continuing to provide you efficient service in the future!

July 20, 2024

I have been having my Honda Civic serviced at Landmark Honda since I purchased it in 2007. I appreciate their expertise, integrity, courtesy. They know how to get the job done! More

by Cher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Scherff
Jul 22, 2024 -

Landmark Honda responded

It's fantastic to hear that you've been a loyal customer since 2007! We truly appreciate your continued trust in our expertise, integrity, and courteous service. Knowing how to get the job done right is our priority, and we're glad to have met your expectations over the years. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for your feedback and for choosing Landmark Honda!

July 10, 2024

Ricardo (bronze team) was so nice and helpful. Service department was great. Fast and efficient. More

by Mary
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricardo Astudillo
Jul 15, 2024 -

Landmark Honda responded

Thank you for your feedback! We're delighted to hear that Ricardo was nice and helpful and that you found our service department to be fast and efficient. If you need any further assistance or have more feedback, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

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