Landmark Honda

Buying the car was easy enough, but when it comes to service after the fact this place is terrible. They did not respond to email inquiries about my registration. I finally had to call, they said everyt service after the fact this place is terrible. They did not respond to email inquiries about my registration. I finally had to call, they said everything was fine and they will contact me when my plates are in. They never called. Two days before my plates were expired, I called again and they said the plates were in (duh!) But nobody ever called me. I also needed floor mats for my car which I didn't even want to buy in the first place, and they weren't in. I had to come back for them. When I came back, they were out of stock I had to put in a request. I never heard back, they never answered emails. I called and they said there was no record of floor mats requested by me but they had some in stock. I'm going there tomorrow so we'll see if they are there. All and all this place is pretty crappy about communicating after they have sold the vehicle. I am really irritated and I wish I would have bought my car at a different dealership now. It is a new car, so the car is fine but it has been a great deal of hassle with these loose ends. Also, I am worried that because my car is under dealership warranty that if something goes wrong - how long is it going to sit in their shop? I would NOT recommend this dealership to anyone More

I went in today to purchase my new Accord V6 EX-L from the internet salesperson at Landmark Honda, VA. I had already agreed to a price via email of $200 below invoice on this car with no processing fee, a the internet salesperson at Landmark Honda, VA. I had already agreed to a price via email of $200 below invoice on this car with no processing fee, and no appearance package, but when I'd asked for that to be confirmed in writing they backed away from that deal and started pushing just invoice price and then they could waive the other fees and packages. I smelled a rat but was willing to buy at that price still. Anyway, I went in today to do the deal and I'm told by the sales person that the manager who authorized the price of invoice + TTL was out and the current manager wanted the $299 processing fee and the $495 appearance package. They refused to honor their own deal and in a matter of a day they pushed up the price on the car $1,000. All the managers there and the internet sales person I dealt with are crooks. They are out to con the customer. I was disgusted by how they treat their customers. If they weren't going to sell me the car at the negotiated price they should have never offered it to me. Nobody forced them to offer $200 below invoice or even invoice for that matter. Buyer beware of Landmark Honda, VA. They are out to scalp you. They are very arrogant and rude and I'm taking my business elsewhere, to a dealer that isn't full of bs and out to con their customers. More

How can you tell a used car salesman is lying? - His lips are moving. While I am quite satisfied with the car I purchased, the necessary follow-up has been entirely frustrating. After dozens of calls and man are moving. While I am quite satisfied with the car I purchased, the necessary follow-up has been entirely frustrating. After dozens of calls and many, many promises, Landmark Honda is the last place I would ever go (again). If you want great sounding promises with no resolution, this is the place for you. The only recommendation I would provide for Landmark Honda is to drive past the dealership. More

I saw her on the lot the first thing she ask was what color you want . then to that affect she said are you buying today . I was with my wife and kids and right away I saw that all she wanted was a sale color you want . then to that affect she said are you buying today . I was with my wife and kids and right away I saw that all she wanted was a sale ..But I had to see if we could get the best price knowing that they had the Odyssey that we wanted other dealer did not have. Had a internet quote and instead of asking what she can do to assist me . First thing she said was I will beat the quote ...AFTER she made the sell which I cant complain was 1500 less than any other dealer gave me , she never show me any thing about the car nor knew any of the questions i asked her about the car , what kind of training do you people give these sales people .before we want in to the finance dept and they gave me 7.9% when every one knew there is 2.9% ... After 3 hours of talking to this guy who fast talked me final they gave me the 2.9% I was looking for . The worst part has yet to come. They then tried to pressure me into all kinds of warranties I agreed to gap and life. After everything was said and done I went to the sales desk to complain about the experience . The responce I was given by Chuck I think it was ,was stop playin you got the price you want and then went back to whatever he was doing and totatly ignoring me. the experiance was really bad stay far away More

I bought a used 2004 Honda Civic Hybrid and now that I have bought the car, the dealer couldn't care less about service. The purchase experience went fairly well. We knew what we wanted and it didn't take have bought the car, the dealer couldn't care less about service. The purchase experience went fairly well. We knew what we wanted and it didn't take them a whole lot of effort to sell us the car. But the finance guy didn't know what he was doing and would not let up trying to sell us the extended warranty. What has been the worst part has been follow up. There were a couple of touch up things the sales guy agreed to do on the car and I've had to hound him about making an appointment and figuring out when the car will be ready. He never calls me back. Customer service really stinks! I just hope the car is ok. More

These guys are awful. From the moment I walked in, they pandered to me in transparent ways ("wow, sir, you sound like a pretty smart guy..."). They played the typical negotiating games, including promising pandered to me in transparent ways ("wow, sir, you sound like a pretty smart guy..."). They played the typical negotiating games, including promising me a couple of free tanks of gas and fixing a scratch on the side, then failed to live up to those verbal commitments. When I finally insisted on getting the scratch fixed, the salesman refused to look at me (he literally turned his back on me) or shake my hand, and I had to deal with someone else. To top it off, they couldn't match the original paint job of their own Honda! At that point, I gave up. The only moderately good aspect -- after dealing with the floor manager, things got done. More

With out a doubt the most unprofessional consumer experience I've ever had buying ANYTHING. Though my sales associate was better than average, the business manager, name listed above, was horrible. experience I've ever had buying ANYTHING. Though my sales associate was better than average, the business manager, name listed above, was horrible. After playing run around games with the amount of my down payment and being unable to answer simple financing questions I was asking, he talked down to me the entire time. WHile I should have walked out there, the price was too good. During the sale he wrote the car up for 500 less than the advertised price. Finally, as i was about to sign the deal, i took another look at the car I was buying (2003 Hyundai Tiburon). There were marks all over the hood that weren't able to be removed by the detail process they were giving me. They assured me they would be able to polish and buff them out. I signed the papers with a written assurance that if i was not satisfied when I picked up the car, i could back out of the deal. Mr. Jackson called me on the day of pickup letting me know he made an error and that I needed to sign new papers. (I have yet to find where I'm liable for their mistakes in any law books or journals) Finally when I went to pick up the car the marks were not taken care of. It is evident I'd need a new paint job for the hood and bumper. The car was pristine on the inside and in wonderful working order. The sales manager was unwilling to work with me to offer any protection or service for the damaged hood. And they still wanted the $500 they mistakenly marked the car down. Though that car was offered at a great price and it was in wonderful working condition, I'm really glad I'm not doing business with this dealership. More

My husband & I purchased a Honda Pilot in Sept 06. Our sales experience went smooth up until we had to talk with the finance guy who was a complete idiot. He talked us into getting the Honda Care package sales experience went smooth up until we had to talk with the finance guy who was a complete idiot. He talked us into getting the Honda Care package and told us that he would add Lo Jack for no charge. When the car was ready for us to leave with it (4 hours later), we were told that they had run out of keys and would have to give us a rain check for both of the alarm keys, leaving us with only the valet key. How does a dealership run out of keys, it is like toilet paper? We left with our new car, only to return home to receive a message from Landmark Honda letting us know that the keys were avaialable for pick up. My husband went back the very next day to pick up the keys, when he was informed that they only had one key and would have to get a rain check for the other. He waited for 1 hour for them to program the key. Once he returned home and tried to lock the door he realizaed the key did not work. He then had to go back and get the key "programmed" again. I guess 1 hour wasn't quite long enough for them to do it right the first time. Several weeks later we called them to see if they had our second key and they said yes. We went to pick it up and waited again for about 1 hour. While leaving the parking lot, we decided to stop and check to see if the key was programmed. It wasn't and we had to bring it back into the service center. On top of all this, we learned that they were holding the paperwork and payoff on our tradein due to a confusion with a name change (due to me getting married). I only found out through my lender that my car payment was late 45 days after we traded in the vehicle. Landmark never contacted us or them to try and resolve their problem, they just sat on the paperwork. Several months later we realized that we had never received anything for the "free" LoJack we were promised. After reviewing our invoice we realized that we were charged $700.00 for the Lo Jack. We contacted them and they said it must have been an error and credited our account. We have taken our Pilot to them for oil changes several time now. On our last visit, which we had a scheduled apt, we waited for for 3 1/2 hours - for an oil change & inspection sticker. We recently started to notice a humming/rattling from the dash and called to schedule an apt and were told that they could only see us during the week and that they would have to have the car for the full day. With it being our only vehilce, that is not an option. In my opinion Landmark Honda is the worst dealership in the area. If you are considering buying a Honda, I recommed you go to Bill Page, as I have heard great things about. We regret ever buying a car from them. More

I had a TERRIBLE experience! and it keeps getting worse. A few examples: I was sold something in my appearance package that they don't make for the model I bought. Good thing I noticed - because when I came A few examples: I was sold something in my appearance package that they don't make for the model I bought. Good thing I noticed - because when I came to pick up my car from the service dept, the ticket said it was done!! I thought I was buying the Honda care extended warranty, when I actually ended up with a 3rd party. I bought the Honda Care from another dealership. When the finance office convinced me to come in and work up a new deal with them because I wasn't happy, they assured me that canceling my original Honda Care and going with them wouldn't hurt the other dealership at all. Big surprise - that was a lie! I will never do business with them again. If you want REAL customer service - go to Sport Honda in Silver Spring. They treat me like I bought my car from them. More

Would not recommend this place- made us haul out there for an odyssey with a firm price- and then tells us that the price is only good for a car on their lot (we would have made sure they had the color an for an odyssey with a firm price- and then tells us that the price is only good for a car on their lot (we would have made sure they had the color and trim we wanted before getting a ababysitter etc.). THEN, they tried selling us a trim higher in the color we wanted one thousand over MSRP! (NAV goes for max $2K not $3K). Stay away- waste of time. More