Landmark Honda

I bought a used 2004 Honda Civic Hybrid and now that I have bought the car, the dealer couldn't care less about service. The purchase experience went fairly well. We knew what we wanted and it didn't take have bought the car, the dealer couldn't care less about service. The purchase experience went fairly well. We knew what we wanted and it didn't take them a whole lot of effort to sell us the car. But the finance guy didn't know what he was doing and would not let up trying to sell us the extended warranty. What has been the worst part has been follow up. There were a couple of touch up things the sales guy agreed to do on the car and I've had to hound him about making an appointment and figuring out when the car will be ready. He never calls me back. Customer service really stinks! I just hope the car is ok. More

These guys are awful. From the moment I walked in, they pandered to me in transparent ways ("wow, sir, you sound like a pretty smart guy..."). They played the typical negotiating games, including promising pandered to me in transparent ways ("wow, sir, you sound like a pretty smart guy..."). They played the typical negotiating games, including promising me a couple of free tanks of gas and fixing a scratch on the side, then failed to live up to those verbal commitments. When I finally insisted on getting the scratch fixed, the salesman refused to look at me (he literally turned his back on me) or shake my hand, and I had to deal with someone else. To top it off, they couldn't match the original paint job of their own Honda! At that point, I gave up. The only moderately good aspect -- after dealing with the floor manager, things got done. More

With out a doubt the most unprofessional consumer experience I've ever had buying ANYTHING. Though my sales associate was better than average, the business manager, name listed above, was horrible. experience I've ever had buying ANYTHING. Though my sales associate was better than average, the business manager, name listed above, was horrible. After playing run around games with the amount of my down payment and being unable to answer simple financing questions I was asking, he talked down to me the entire time. WHile I should have walked out there, the price was too good. During the sale he wrote the car up for 500 less than the advertised price. Finally, as i was about to sign the deal, i took another look at the car I was buying (2003 Hyundai Tiburon). There were marks all over the hood that weren't able to be removed by the detail process they were giving me. They assured me they would be able to polish and buff them out. I signed the papers with a written assurance that if i was not satisfied when I picked up the car, i could back out of the deal. Mr. Jackson called me on the day of pickup letting me know he made an error and that I needed to sign new papers. (I have yet to find where I'm liable for their mistakes in any law books or journals) Finally when I went to pick up the car the marks were not taken care of. It is evident I'd need a new paint job for the hood and bumper. The car was pristine on the inside and in wonderful working order. The sales manager was unwilling to work with me to offer any protection or service for the damaged hood. And they still wanted the $500 they mistakenly marked the car down. Though that car was offered at a great price and it was in wonderful working condition, I'm really glad I'm not doing business with this dealership. More

My husband & I purchased a Honda Pilot in Sept 06. Our sales experience went smooth up until we had to talk with the finance guy who was a complete idiot. He talked us into getting the Honda Care package sales experience went smooth up until we had to talk with the finance guy who was a complete idiot. He talked us into getting the Honda Care package and told us that he would add Lo Jack for no charge. When the car was ready for us to leave with it (4 hours later), we were told that they had run out of keys and would have to give us a rain check for both of the alarm keys, leaving us with only the valet key. How does a dealership run out of keys, it is like toilet paper? We left with our new car, only to return home to receive a message from Landmark Honda letting us know that the keys were avaialable for pick up. My husband went back the very next day to pick up the keys, when he was informed that they only had one key and would have to get a rain check for the other. He waited for 1 hour for them to program the key. Once he returned home and tried to lock the door he realizaed the key did not work. He then had to go back and get the key "programmed" again. I guess 1 hour wasn't quite long enough for them to do it right the first time. Several weeks later we called them to see if they had our second key and they said yes. We went to pick it up and waited again for about 1 hour. While leaving the parking lot, we decided to stop and check to see if the key was programmed. It wasn't and we had to bring it back into the service center. On top of all this, we learned that they were holding the paperwork and payoff on our tradein due to a confusion with a name change (due to me getting married). I only found out through my lender that my car payment was late 45 days after we traded in the vehicle. Landmark never contacted us or them to try and resolve their problem, they just sat on the paperwork. Several months later we realized that we had never received anything for the "free" LoJack we were promised. After reviewing our invoice we realized that we were charged $700.00 for the Lo Jack. We contacted them and they said it must have been an error and credited our account. We have taken our Pilot to them for oil changes several time now. On our last visit, which we had a scheduled apt, we waited for for 3 1/2 hours - for an oil change & inspection sticker. We recently started to notice a humming/rattling from the dash and called to schedule an apt and were told that they could only see us during the week and that they would have to have the car for the full day. With it being our only vehilce, that is not an option. In my opinion Landmark Honda is the worst dealership in the area. If you are considering buying a Honda, I recommed you go to Bill Page, as I have heard great things about. We regret ever buying a car from them. More

I had a TERRIBLE experience! and it keeps getting worse. A few examples: I was sold something in my appearance package that they don't make for the model I bought. Good thing I noticed - because when I came A few examples: I was sold something in my appearance package that they don't make for the model I bought. Good thing I noticed - because when I came to pick up my car from the service dept, the ticket said it was done!! I thought I was buying the Honda care extended warranty, when I actually ended up with a 3rd party. I bought the Honda Care from another dealership. When the finance office convinced me to come in and work up a new deal with them because I wasn't happy, they assured me that canceling my original Honda Care and going with them wouldn't hurt the other dealership at all. Big surprise - that was a lie! I will never do business with them again. If you want REAL customer service - go to Sport Honda in Silver Spring. They treat me like I bought my car from them. More

Would not recommend this place- made us haul out there for an odyssey with a firm price- and then tells us that the price is only good for a car on their lot (we would have made sure they had the color an for an odyssey with a firm price- and then tells us that the price is only good for a car on their lot (we would have made sure they had the color and trim we wanted before getting a ababysitter etc.). THEN, they tried selling us a trim higher in the color we wanted one thousand over MSRP! (NAV goes for max $2K not $3K). Stay away- waste of time. More

My name is James L. Smith III and I purchased a 2007 Honda Civic on 3/19/07. I just wanted to tell how dissatisfied I am with your entire dealership. Soon as I took delivery of my new car (beyond my b Honda Civic on 3/19/07. I just wanted to tell how dissatisfied I am with your entire dealership. Soon as I took delivery of my new car (beyond my better judgement) I took a big rip off on my trade in and was charged $600 for Pin Stripes and Mud Guard (What a rip off). I got $9000 on my trade which was resold for over $13,000 and you did not even have to wash such a clean vehicle. My 2007 civic had some fit a finish problems which you service attempted to resolved on more that one occasion. It had problems with the drivers lower seat cover which were never resolved to my satisfaction and the headliner kept pulling out from the A pillar. The installed and new headliner and replaced the seat cover and in the process scratched the interior of my new car in many of the plastic panels and steering wheel. I had a doctors appointment that I had to cancel because they demanded that I return the rental car or I would have to pay for the additional day my self. So I returned the car and am still waiting to get tests run for my potentially serious medical condition (it took 2 months to get this appointment). I live in Maryland and I took days off of work and spent over 10 hours in traffic to get my car repaired which ended up being a big waste of my time and vacation hours! The last time the car was in for the carelessness of your service department they brought in a company to repair these scratches. This was not satisfactory to me since this was a brand new car and I feel that the panels should have been replaced and not repaired with dye. I was so fed up with this entire experience that 2 weeks ago I traded in a new car on a 2007 Nissan Sentra SER which I don't like as much but will probably never buy another Honda after this horrible experience. In addition, when I purchased the car I paid cash and the Honda Care extended warranty was not represented correctly, (they lied about what it covered) and after receiving the package from Honda I cancelled this warranty at you dealership in 5/17/2007. Two day ago I called Honda Care about my refund which I need to cover some medical expenses and was told they never received paperwork from you dealership (another screw-up!) I called the office that handles this at your dealership and they had no record of my paperwork, but I had the a copy made after I filled the form out. After many complaints I got another form faxed to me from Cindy Teeters and it looks like due to you mishandling that I will have to wait another 6 weeks to get my refund for a car the warranty that I paid cash for (This sucks!). I have a 2003 Honda S2000 with 13000 miles which I love very much and would not trade it for anything! But as far a recommending Honda to my friends and family I would probably no recommend that they buy Honda's and to stay away from Landmark Honda. I have lost thousands of dollars and feel that if the service department would have done the right thing I would still have the Honda Civic that I was falling in love with! If I do not receive a refund for the warranty soon, I will pursue some sort of action through the news and drive around with window sticker in my car telling everyone not to by a car from Landmark Honda. I would even be willing to personally picket you dealership dressed as a clown but would not come on to your property. I will be sending a hard copy of this Email to Honda of America to let them know they were no help in resolving any of my reported problems. More

I went in on a Saturday to look at Honda Civics, and I wanted to decide between the coupe and sedan and manual or automatic transmission. Alex was very accommodating and courteous, allowing me to test dri wanted to decide between the coupe and sedan and manual or automatic transmission. Alex was very accommodating and courteous, allowing me to test drive two cars. He passed me on to Seidou, the Sales Manager, who quoted me out-the-door prices for the models I was interested in. He even took off the dealer add-ons, which I didn't want. I went home to think it over, and decided to buy the coupe with manual transmission Sunday. I went back and accepted the offer. The paperwork was done courteously and efficiently by the staff. There was no excessive sales pressure for dealer extras like Lojack and extended warranties. It was a very pleasant buying experience. But what happened next cemented this dealer's great rating in my estimation. I was in the driver's seat of my new Civic and Seidou was in the passenger's seat giving me some last minute instructions on the instrumentation. All of a sudden--WHAM! A dealer valet backed a big Honda Element into my front bumper! Everyone was stunned. The bumper was damaged and would have to be repaired. Seidou said without hesitation, "I will get you a new car--exactly the same. I will search for it right now. In the meantime, you can drive this one home, and when I find another car, we will make the exchange." So I headed home with the blemished car. I had not gotten more than 10 miles when Seidou called me on my cell, and told me he had found another car! So I turned around and headed back. I arrived at the dealership and found a twin to the car I was driving. We redid the paperwork, while the replacement was being prepped. Finally, the car was ready, and there wasn't a Honda Element in sight. So I took off for home, happy in the knowledge I had come to the right dealership! More

The over all experience I have had with this dealership has been the worst. The professionalism of the employees was next to null, with one of them calling me "baby girl" and saying "yeah wud up" when he a has been the worst. The professionalism of the employees was next to null, with one of them calling me "baby girl" and saying "yeah wud up" when he answered the phone, and then constantly being hung up on. They make empty promises on quotes they can not fulfill, and treat you as if it is your fault. They sold my trade in, and then expected me to pay the difference because they didn't recieve what they quoted the trade as. My reply - "how is that my problem?". Instead of having a happy or atleast minimally irritating experience, I had to sit down and have an all out yelling session with the General Manager, the Finance Manager, and my inept car sales man. More

I was very close to finalizing a purchase of a 2007 Honda Fit when things at the dealership started to fall apart. Overall, their service was subpar until they thought the deal was in the bag. They left me Fit when things at the dealership started to fall apart. Overall, their service was subpar until they thought the deal was in the bag. They left me out in the 20 degree weather (plus wind) while they searched around for the key to open the car. Then, the salesman and the finance guy couldn't get their stories straight. The finance guy actually told me they were trying to squeeze as much profit out of me as they could. Not a very good sales pitch, to say the least. I was actually about to sign on the dotted line when they asked me what I thought of the buying experience. I told them that I would be honest in my review and would not look favorably on them. At that point, the finance guy told me that the deal was off. In the end, what Landmark truly cares about is money and a good review, but they are willing to put more effort into getting more money than they are to provide the kind of geniune service that will earn them the respect of the buyers. I actually worked with two salesmen over the course of a few days. The first one, Mike S., was fantastic. Except for his professional demeanor, I wouldn't recommend this dealer to anyone. More