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Landmark Honda

Alexandria, VA

4.5
1,275 Reviews
Welcome to Rosenthal Landmark Honda. Rosenthal Landmark Honda has been recognized with Honda President's Award Elite Honors for 2014. Each year Honda recognizes dealerships for exceptional performance in all facets of their operations. In 2014, the Elite Level of Distinction was added to the Honda President's Award program to recognize dealerships that achieve operational excellence and also rank among the top ten in the nation in new-vehicle sales. Rosenthal Landmark Honda is an 8 time winner of the Honda President's Award. As a prospective auto buyer, you may think that all Honda dealerships are the same. But, if exceptional customer service and low prices are important to you, then you'll find Landmark Honda is the dealer for you. This dealership strives to exceed our customer's expectations. We've served our customers from the same location for over 25 years and plan to do so for the next century. It's just one more reason we plan to make Rosenthal Landmark Honda your next place to buy and service your car, truck or van. In short, we look forward to exceeding YOUR expectations soon!
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5125 Duke St

Alexandria, VA

22304

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Showing 1,275 reviews

June 26, 2009

I purchased my 2008 civic from Landmark in December 2007. Ever since then, I go there for ALL of my service needs. It was very important for me to find a service center that was reputable and trustworthy, More

by jmhailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon
Jun 29, 2009 -

Landmark Honda responded

Dear jmhailey Thank you for your review on Dealer Rater. Your response and kind comments about reputable, trustworthy, friendly and accommodating is the core of our service department. I shared your response today in the managers. I think its important we share feedback like this. We put countless hours in to training and focus groups to ensure we deliver the very best. Your comments will be posted for all the service teams to see. Thank you for your patronage Cheryl Holt, Customer Relations Manager.

June 26, 2009

I am always happy with Honda Service but I was very pleased this time with Ms.Showers service especially she went an extra mile to help me with my payment. I would highly recomend her for her dedicated More

by subij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
Jun 29, 2009 -

Landmark Honda responded

Dear subij We are fortunate to have team members like Ms. Showers. The staff of service consultants take customer satisfaction very seriously. Thank you Cheryl Holt, Customer Relations Manager.

June 25, 2009

Mike is and will be the most understanding and dedicated salesman/friend I have ever met. Call Landmark and ask for Mike, believe me, you will walk away satisfie. More

by mullett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike veshchev
June 25, 2009

I came in to get a wheel cover replaced on my brand new Honda Civic. I was in a rush for a meeting and didn't have time to wait. Todd was very understanding and within 15 minutes, my car was ready to go! More

by Cassandra.Villanueva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Dixon and Melton
Jun 29, 2009 -

Landmark Honda responded

Dear Ms. Villanueva, Fast and friendly knowledgable service is what we strive for. Not purchasing your Honda here, we will still welcome any Honda into the Landmark Honda Service family. I am happy to see we are on time and met your exspectations. Thank you for your business and we look forward to serving you. Cheryl Holt, Customer Relations Manager

June 24, 2009

Answered the phone quickly, professionally and friendly. Provided a very convenient appointment. Asked detailed questions about need for service. Gave accurate cost estimate and time to complete service. Se More

by marksward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman, Chris Ratchye
Jun 29, 2009 -

Landmark Honda responded

Dear marksward, Here at Landmark, Quick, Professional and on time is what we strive for. Having your total charges match your estimate is something we do not compromise on. Rob's attention to detail is outstanding! I will see that your comments are posted on the customer comment board in our service area. Thank you for your compliments and most of all your patronage. Cheryl Holt, Customer Relations Manager.

June 24, 2009

Robbie Coleman always treats me with respect. He explains options to me and physically shows me what is wrong with my car. Robbie answers all of my questions, no matter how simple or complex. I al More

by mstreit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Coleman
Jun 29, 2009 -

Landmark Honda responded

Dear mstreit, I would like to comment about a few of the details in your reveiw. Respect, Options and Physically showing you the problem. I would like everyone to know we have the ability to take you to the shop and show you areas of the car we will be working on. We welcome that. A better informend customer is able to make better decisions. Having alternitaves or options is were experience and product knowledge comes together. Respect is something that all Landmark Honda Customers should recieve. Cheryl Holt, Customer Relations Manager.

June 23, 2009

I've been very pleased with the service I have received from the Tan Team at Landmark Honda. I always feel like I am informed of the service that will be provided and feel like they explain, in layman ter More

by JKEinVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Kearney - Tan Team
Jun 29, 2009 -

Landmark Honda responded

Dear jkeinva I would like to thank you for responding to dealer rater. I will forward a copy of your reveiw for Sean and his Tan team to see. Informative, Friendly and easy service is the main ingredient to Happy Customers in the Service Department. Cheryl Holt, Customer Relations Manager

June 22, 2009

GE GE WAS EXTREMELY POLITE AND PROFESSIONAL IN HELPING ME TO GET MY CAR SERVICED. SHE EXPLAINED EVERYTHING THAT WAS WRONG WITH MY VEHICLE AND HELPED ME TO UNDERSTAND WHAT WAS A NECESSARY FIX VERSUS ONE THAT More

by CPROCOPE745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GEGE SHOWERS
June 22, 2009

The experience was great. We were welcomed immediately and although the salesperson might hand us off to another because they had another customer come back, the hand off was seemless and all were accomo More

by honda new car
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sanjay Bhanot
Jun 23, 2009 -

Landmark Honda responded

new honda owner- I would like to thank you for allowing us here at Landmark Honda the opportunity to serve you. I am extremely pleased that your sales experience went smoothly and without a hitch. I am fortunate and confident that I have a highly qualified and exceptional sales team here at Landmark Honda. Your kind remarks about Sanjay are very much appreciated. Jay is an outstanding member of our team and his customer service is stellar. Congratulations on the purchase of your new Honda. Joseph Waldman, General Manager Landmark Honda

June 22, 2009

I've been bringing my 1999 Honda Accord to this dealership since 2002 and I have never had anything less than first rate service from Milton Cruz. I will not have any other dealership in the MD, DC More

by qmason1
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jun 23, 2009 -

Landmark Honda responded

dear qmason1, Milton is an outstanding memebr of service team. We regularly recieve positive comments about the level of service and knowledge that Milton provides to his customers. The service team here at Landmark has many years of Honda service experience. Our customer satisfaction scores and training levels are of the highest with American Honda and helped earn us the Presidents Award for the year of 2008. Thank you for your comment and taking the time to rate us on dealer rater. Cheryl Holt, Customer Relations Manager.

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