Landmark Honda

My overall experience in purchasing a new Honda Ridgeline truck from Landmark Honda was extremely pleasurable. - Tye Pratt was focused on providing the best service possible, understnding that my time wa truck from Landmark Honda was extremely pleasurable. - Tye Pratt was focused on providing the best service possible, understnding that my time was valuable and making the process very efficient. I priced several dealerships in the metro DC area, and Mr Pratt came back and beat the lowest price offered by the next best dealer. There was no pressure sales. Mr Pratt and I discussed options and he provided me with the bottom line with zero hidden costs. Quite frankly, I did not expect to get this level of honesty and integrity out of a car dealership, based in large part on previous bad experiences. I would highly recommend Landmark Honda to anyone interested in purchasing a new or used vehicle. Thank you for the opportunity to express my opinion. VR, Peter Vasely More

Prisque was great but her manager was absolutely terrible. Prisque had responded to my email request for a quote on a 2009 Honda CR-V EX-L with navigation. The quote she provided me with was by far terrible. Prisque had responded to my email request for a quote on a 2009 Honda CR-V EX-L with navigation. The quote she provided me with was by far the lowest out of any of the local dealers, and it was an out the door quote, which included Maryland tax and title fees. This definitely lured me to the dealership with the written and itemized quote in hand in the hopes of sealing the deal and driving the new car off the lot. Unfortunately, as we were about to finalize the deal, her manager, who had originally approved the email quote Prisque sent me, decided to completely changed the terms of the sale at the last minute. His final offer ended up being over $1,600 more than the internet quote that I brought with me in writing. He was terrible to deal with and I ended up walking out of the dealership after he repeatedly refused to negotiate and refused to apologize for authorizing a quote that he knew he would not end up honoring. It was really unfortunate because Prisque was great to deal with and she was clearly upset and embarassed that her manager had pulled the rug out from underneath us like that. I would have loved to give her my business, but I certainly didn't want to give the management any money for being so dishonest and awful to deal with. I went elsewhere and the dealer I chose to do business with ended up matching the original quote that Landmark refused to honor. More

This was my second car buying experience with Ron Hancock and Landmark Honda in the last two months. My first car got totaled so I needed to replace. Took a chance and visited a few other dealers before comi and Landmark Honda in the last two months. My first car got totaled so I needed to replace. Took a chance and visited a few other dealers before coming back BUT I SHOULD HAVE JUST RETURNED HERE!! Great service, great understanding of what I needed and reliability to do some minor maintenance for me. Ron is a pleasure to work with and I will definitely recommend to ALL of my friends that they should START their car buying search with Landmark Honda instead of the other way around! More

best experience ever for the sale of a car or for the service of a car... i like going to dealer for such work.. my friends give me high five and i think i make good choice too. salesman ask nicley to r service of a car... i like going to dealer for such work.. my friends give me high five and i think i make good choice too. salesman ask nicley to rate his performance and i tell him i give him very good score... More

It was a great car buying experience @ Landmark Honda. New Cars Consultant Mack greeted us in the parking lot and then went on to explain all the different features of CR-V LX & EX cars. He was very thoro New Cars Consultant Mack greeted us in the parking lot and then went on to explain all the different features of CR-V LX & EX cars. He was very thorough and spent lot of time with us and answered all our questions. He was very professional and friendly. We ended up buying CR-V EX 4WD at a good price and he explined all the controls on the car before we left the dealership with the new car. All other staff members were were friendly too. We specially wish Mack all the best at this dealership!! Kundan & Rekha Patel More

Landmark Honda, and Mr. Ron Hancock in particular, provided excellent, no pressure, service throughout the entire process. Not only did they provide objective advice to help me make the "new v. used" provided excellent, no pressure, service throughout the entire process. Not only did they provide objective advice to help me make the "new v. used" decision, they made turning in my leased Honda absolutely painless. I'd go back to Landmark Honda and Mr. Hancock again. More

Landmark Honda is THE BEST. I bought my 2005 CR-V there in Aug 2005. It was a good experience but what was, and remains awesome is the SERVICE! Dave Sanita has been my service rep for five years and it i in Aug 2005. It was a good experience but what was, and remains awesome is the SERVICE! Dave Sanita has been my service rep for five years and it is because of him and his team that I continue to have my vehicle serviced at Landmark Honda. Never before I have repeatedly used a dealer's service department because once they made the sale, it was over... Not in this case. Dave is very good to explain what is needed and why; what is being performed; reminds me of the coupons available and he let's me know in advance what service is coming due so I can plan for it. He is totally 100% honest and trustworthy. He is truly customer focused and in this economy when I have a choice, HE IS THE REASON why I continue to return to Landmark to have my vehicle serviced. I have never had a negative experience with Landmark and highly recommend them. More

landmark honda continues to provide me phenomenal service everything is timely and as promised 5 stars to sean kearney and landmark honda always greeted and serviced with a smile full explainations of servic everything is timely and as promised 5 stars to sean kearney and landmark honda always greeted and serviced with a smile full explainations of service and charges phone calls are returned promptly very quick and easy to get an appointment everything is smoothe sailing More

This is the second car my family and I have purchased from Landmark Honda. Working with Ron was a great experience. He knew the car inside and out, recognized my needs and worked with me to get me into from Landmark Honda. Working with Ron was a great experience. He knew the car inside and out, recognized my needs and worked with me to get me into my Accord. I am extremely happy with my purchase and would work with Ron/Landmark Honda again. I'd also recommend Ron and Landmark to anyone in the market for a car. More

Ron was actually great to work with. Unfortunately, his manager had no customer relation skills. We had an appointment to purchase a used car today with Ron. We had already test drove the car previously an manager had no customer relation skills. We had an appointment to purchase a used car today with Ron. We had already test drove the car previously and we had put some money down to "reserve" the car. We arrived today to purchase the car in cash. Unfortunately, his manager decided to sell the car this morning without communicating with us. Then we found out that our "reservation" was only good for 24 hours but that was not communicated to us nor to Ron. The manager was very unappologetic. He would interrupt us while we were attempting to talk to him. We also learned that our deposit (debit card) was never actually processed. I can only believe that this is done so the manager can sell the car for a higher price if he gets an offer. It was obvious that Ron was upset that his manager sold the car from under him. We never raised our voices but tried to have a civil conversation with the manager but he did not want to listen. I told him we were leaving and would not purchase a car from this dealership and he yelled at us saying, "I don't want to sell you a car ever!!!". Very professional. I have never purchased a car from Honda in the past and right now, I have no desire to ever go to another Honda dealership. I have discovered that this manager has done this to 2 other people this week!!! Most of the sales people (I talked to many outside to explain my frustrations) agreed with me and explained that the manager is a jerk. I also watched another customer get upset with the manager over the manager's attitude. The customer was about to purchase a car and the manager was giving him attitude about "stealing" the car for a low price and how the whole sale was stupid and ridiculous. The customer was upset at this point and was trying to cancel the deal. The most unprofessional and horrible customer experience I have ever had. More