Landmark Honda

I have a Honda Accord I bought from this dealer. Recently, during a trip, one of the wire came became loose after the harness cover came off. Upon arriving at the Service area, Brian approached me a Recently, during a trip, one of the wire came became loose after the harness cover came off. Upon arriving at the Service area, Brian approached me and told me he was going fix the problem. He was very friendly. He clearly explained what the problem was. And offer several reasonable options as they they did not have the item in stock. He put back the wire and asked to come back if I did not find any one that could put the cover back and at a reasonable price as I was traveling 2 more hours away. Brian Charged me a fair price for the labor, and I stopped by for them to put the cover back on my return trip as I the other dealer was charging me a very high labor cost where I was staying, Brian took care of putting back the cover in place and did not charge again as he had already charged me a reasonable labor fee previously. Overall The experience was great and the service was done fast. More

I purchased my used Civic here two years ago with no intention of servicing it at the dealership, but I was in a hurry and needed a quick oil change one day, so I stopped in--now I never go elsewhere! A intention of servicing it at the dealership, but I was in a hurry and needed a quick oil change one day, so I stopped in--now I never go elsewhere! Any and every time something's up with my car, Brian fits me right into the schedule, has the team diagnose efficiently, and comes back with options. He takes the time to explain mechanics thoroughly and is very patient with my limited auto knowledge, and I can trust him to be accurate and thorough. Furthermore, he understands that vehicle upkeep is pricey and is honest about helping me prioritize the most important services versus pushing me into all of them. As a female, I feel especially comfortable here--I feel the opposite of taken advantage of; I know I can take Brian at his word! On the rare occasion that he's not available, every other team has provided just as direct, reliable and efficient communication and service. I am more than happy to pay the miniscule difference in price to come here--I actually refuse to go anywhere else. Even if you bought your car at another dealer, come here for service--it's the best thing you can do for both your car and your state of mind! More

Relatively quick and friendly. They used plastic on my seats and paper mats on the floors to keep my car clean while being serviced. I thought that was a nice touch. They estimated the oil change would seats and paper mats on the floors to keep my car clean while being serviced. I thought that was a nice touch. They estimated the oil change would take just over an hour, it was ready much sooner than that. Overall, great service. More

I am so glad GG is back at Landmark Honda. Her excellent service was the main factor in my decision to buy my 2009 Honda Accord (my sixth Honda Accord). She is always pleasant, professional, reliable - the service was the main factor in my decision to buy my 2009 Honda Accord (my sixth Honda Accord). She is always pleasant, professional, reliable - the best example of an excellent service provider. my experience yesterday (2/15) was excellent. More

I've had a trusting relationship with Hendrick Honda for over 10 yrs. I recently moved to Alexandria and found the same degree of professionalism and value with Brian Cail at Landmark Honda. Brian helps over 10 yrs. I recently moved to Alexandria and found the same degree of professionalism and value with Brian Cail at Landmark Honda. Brian helps me to prioritize my maintenance, he understands my financial situation and works hard to help me anticipate and plan for larger ticket maintenance. Trust is everything and I found it at Landmark Honda. More

I took my car in for 65k service which cost more than $600. I was encouraged to also change my timing belt which would have cost $800 but they couldn't confirm that it needed to be changed without incur $600. I was encouraged to also change my timing belt which would have cost $800 but they couldn't confirm that it needed to be changed without incurring those costs (dismantling the front of the engine) so I chose not to have the timing belt replace. They replaced the headlight, did my state inspection and the service. When I picked my car up the brake light error was still on. So when I called to ask why they returned my car that still needed a light fixed, they told me to come back in and they fixed it for free! Overall very prompt service and friendly. Labor rates are expensive, but probably largely due to the fact that it's expensive in N.VA. More

Everytime I need my car serviced I bring my Accord here. Mr. Cail makes the experience worth it just with his customer service alone. me being a female, I appreciate him thoroughly explaining any issue my c Mr. Cail makes the experience worth it just with his customer service alone. me being a female, I appreciate him thoroughly explaining any issue my car may have so that I know what I'm dealing with. I did not leave there feelibg like i was bamboozled by some mechanics. Last time I brought my car in for service, Mr. Cail was very hospitable. He offered tea and coffee while I waited and even gave me the option of shopping at the local mall while I waited for my service to be completed. I would recommend Landmark Honda to all Honda owners as the customer service in the service lane is awesome. My car was even washed when my service was done!! More

We had the good fortune to meet and work with Brian Cail. He new we had to travel 1500 plus miles and made certain the work was done quickly and thoroughly, to ensure a safe trip. He went out of his way to m He new we had to travel 1500 plus miles and made certain the work was done quickly and thoroughly, to ensure a safe trip. He went out of his way to make it us feel at ease and comfortable, knowing that we were in good hands. He is a strong asset to a great team. Thank you! More

I just wanted to take a moment to say that Brian Cail did an excellent job in taking care of the issues with my Honda. His customer service was tremendous during my initial call, during further discussions an excellent job in taking care of the issues with my Honda. His customer service was tremendous during my initial call, during further discussions of my issues, and in the follow thru to getting my car fixed. I have been a loyal Honda/Acura buyer and had been taking my vehicle for all of its service to another Honda dealership. To make a long story short, they took advantage of that loyalty over the last 12-18 months. So, thru a referral of a co-worker of mine I ended up calling Landmark Honda and speaking with Brian. I will now become a loyal Landmark Honda customer. More

When my daughter's transmission went haywire, she was able to drive over to Landmark Honda from Alexandria. She had just come back from her birth father's funeral and was already in extreme distress. My able to drive over to Landmark Honda from Alexandria. She had just come back from her birth father's funeral and was already in extreme distress. My wife and I were beside ourselves with worry for her and as we live in North Carolina, the distance is another worry factor. This is our daughters first job out of college, a Clemson Graduate, and having a car problem after the funeral was very hard on her. She met Justin in the service dept. and we couldn't have been more pleased with how he dealt with her and her transmission trouble. It needed to be replaced and he was kind enough to have multiple long distance calls to us in N.Carolina. We discussed pricing, parts info, warranty and of course what the actual testing had determined. The replacement went off flawlessly and they even went the extra mile to "help a damsel in distress"- changed fluids at no extra charge, checked other aspects of the car to ensure that all was safe for our daughter to drive and most importantly instilled confidence in our daughter that her car was well repaired and would last a long time with the proper service. These folks get an A-Plus in our book!! More