Landmark Honda

I received email from Landmark Honda Sales Manager Karl Forrester in which Prices of new honda cars were given. Honda Civic EX-L sedan was advertised at 16995 in the add with 0% financing for 60 months. Th Forrester in which Prices of new honda cars were given. Honda Civic EX-L sedan was advertised at 16995 in the add with 0% financing for 60 months. The price seemed really good so i decided to call the dealership for the details.Usually i am aware that dealerships advertise different price and when you go to dealership they change the price. So when i called i talked to kyle and asked him about the other fees other than processing and destination charges and he told me that's the price + processing and destination fee+ Tax and thats it. So i picked up my uncle who is experienced in buying new cars with me and reached the dealership and asked for kyle who was really nice guy, patient and helpful. He showed me all the cars and i liked one and okayed one. Then we went inside and started talking.1st he had to go to his manager many times just to okay the price, then he came and told us that that price is for coupe and if you want sedan you will have to pay extra 500 but i argued that it doesn't say its a coupe and it has the picture of sedan how you can advertise sedan picture with a coupe price. so he had to go back to manager. suddenly kyle vanished from the scene and new guy came up named Mukesh(i think thats what his name was)and he said he is Kyle's manager. He came and suddenly all the drama started. He told us that price advertised was wrong and it was mistake, i said its not my fault( it wasn't a mistake in the add they did it purposely)then he said he will honour it. i said okay great but he said it will be a coupe, i said i don't want a coupe and i am here for sedan. then he said there will be one extra charge of 500 dollars for some presentation fee. i asked him what that fee is for and he said we charge it on every car and it includes the mudguards and stuff. I was really surprised, i told him, when i called i specifically asked for all the fees because i don't want any surprises, why nobody told me anything about it before? and what is presentation fee, its merchandise not service you are providing us, so how you can even consider it as a fee? and he said we can add whatever fee we want. What is this, dealership or some dictatorship? The price from 16997 ended up at 19968.20.i told them this is false and misleading advertisement and you should honor what you have advertised but he gave me a clear answer that this is the price you wanna buy it buy it. it felt like he doesn't even care about the sale or his customers.I got up and asked for his business card and he started running here and there for the card. Then he told me he doesn't have a card.I asked him you are a manager and you don't even have a business card? and then he went to some other guy and got his card and gave it to me, i said this is not your card and he said yeah this is my manager's card. i was like if he is the manager then who are you? and he was like i am the helper, i asked him then why you told me you are the manager and he didn't say anything and just smiled. He gave me card of Ale Dime which was the actual sales manager. Ale came and tried to calm me down because i was really upset about the whole misleading thing. i had no idea they would be liars and sneaky like this. Ale sat with me and i talked to him about the add that they sent me and he told me well that's how advertisements are done in US. I was surprised.I said that's not how advertisements are done in US, this is misleading and illegal and then he backed off saying oh thats not what i meant. then he said my general manager Joe Waldman said if you are not happy we don't want to sell you the car. It made me so upset that what kind of customer service it is? 1st you do false advertisement and then mock the customers that they don't want to sell the car to you because you are not happy? What they don't understand is that its their crappy customer service why we were not happy. 1st you do false and misleading advertisement to the customers just to get them in your dealership and then make fun of them? It was outrageous, and i decided not to stay in dealership for even a second. Worse customer service experience ever. Dealership is every misleading and the management is very sneaky and unprofessional. More

This past Saturday (Mem. Day weekend)I called Landmark regarding an EX Odyssey I saw online. I asked Abraham Lincoln (the salesperson) on the phone if the $28,900 included any rebates and he said "N regarding an EX Odyssey I saw online. I asked Abraham Lincoln (the salesperson) on the phone if the $28,900 included any rebates and he said "No". I asked what the price included and he seemed confused, replying "That's the price of the vehicle, Ma'am." I asked if there were any additional add-ons and he said "No there are not. My manager is telling me right now that the price of the van this weekend is $27,400." I realized that the $27,400 was most likely after all the rebates that car dealers have (AARP, manufacturers, etc) so I was looking at paying the $28,900. I then told Abraham that we would be travelling from Fredericksburg and I wanted to know what I would be looking at before I got there. I told him I was trading in a 2012 Camaro.He did say the price did not include taxes (3.2% for VA) or tags. I said ok, we'll be there in an hour or two. When we got to the dealership I gave Abraham the keys to the 2012 Camaro, I gave him the payoff amount and told him I needed my car paid off completely (which would not be a problem, got a GREAT deal on it and had plenty of collateral). I told him if they could do that then my husband and I would be a very easy sale. We went for a test drive, we were sold and ready to move on. We are making small talk for the 30 minutes it took to get the appraisal and I have to say, Abraham and the new girl he was training were very nice. Until the appraisal came back. They offered me $1,000 less than my payoff. I knew that giving them the actual payoff up front was a risk but as I told him on the phone, I wanted to come in and buy the van and get out of NVA traffic. No gimmicks. When the appraisal came back I was shocked. So was he. However, I wasn't nearly as shocked as when I saw the print out with the van cost. $27,400 as I thought, was a play number, nowhere to be found. Abraham would not give me a price on the van, saying it was negotiable and all of a sudden $1500 for a convenience package came up in conversation. I allowed my husband to negotiate back and forth a couple of times, each time telling the salesman the same thing: Pay off the car, $28,900 for the van. Third go round the sales manager came over. He did not speak to us, he did not say hello, he did not say "this is the best we can do." The manager said nothing. I asked the manager (no name on shirt and no introduction so I don't know who it was) if they could pay off my car and he did not reply. I asked if the van was $28,900 and still no reply. I then told Abraham we were done and he said "fine", while pushing back his chair and ripping up the paper in front of us. Wow! On the way home, I called Pohanka Honda of Fredericksburg and explained our story. You can see their positive review from me on this site, but long story short, we got our exact deal from them, they matched the price, did not charge for the convenience package, gave me full asking price for the Camaro +500 and gave us free gap insurance. I love my new Pohanka Odyssey EX. More

ONE OF THE WORST EXPERIENCES I'VE EVER HAD AT A DEALERSHIP. My mother and I go in there on Sunday and we meet Baleynah (Bal for short), our salesman. We were looking at CRVs for my mother. My mo DEALERSHIP. My mother and I go in there on Sunday and we meet Baleynah (Bal for short), our salesman. We were looking at CRVs for my mother. My mother test drove one around the parking lot and it was nice. Then when we went inside to talk about pricing, Bal became extremely rude when he realized that we were not going to purchase the SUV RIGHT THEN, RIGHT THERE, RIGHT AWAY. I told him that my father would come back the next day if I was able to negotiate a decent price. Bal didn't even want to start negotiating with me. He pretty much said that there was no point to talking if we were not going to purchase right then, extremely rude. He said that if he gave me a number, I would just go home and shop around....DUH. What else to people do when they buy cars? I told him that everyone does that and it really isn't a big revelation. I then also told him that he wasn't going to make a sale at all if he didn't start talking some numbers. If this was a car I was purchasing for myself, I would have just walked out. So he goes to his manager, Karl. Karl comes over and seems a little bit nicer, realizes that his salesman royally pissed me off and gives me a decent number for the CRV. I am pretty pleased with the number, it is well below MSRP. He's a little pushy, but that's okay. I come back with my father the next day. My dad negotiates a little bit more, they tack on freight, dealer processing fees, and other fees (they even added nitrogen to the tires, which I thought only the "premium" dealerships do to rip people off), so the price comes to about average, pretty much the same deal you could get anywhere else. We wanted a silver or white CRV. They don't have either one with the right specs. So they say they can get a white CRV by the next day and deliver it. So I think it's a decent deal and four hours at the dealership is starting to irritate me. My dad gives a large down payment and gets an even better financing rate (2.49%) than what they originally offered (4.9%) because he haggles a bit and has good credit. We thought it was a done deal. Apparently not. The next day, we wait and wait and wait. No CRV. We then start calling the dealership by 5pm since they said the CRV would be delivered by afternoon time. Bal is not there or does not want to talk so we ask to speak with Karl, who also clearly does not want to talk to us. So we get handed over to a new guy, Robert Oliver who is reasonably nice, however a bit confusing/misleading. He first said that the CRV was not able to get inspected in time and delivered to us, it is currently in Annapolis. So we ask when it will be. He then says he was mistaken and that the dealership is not able to secure the CRV and is currently trying to work out a deal with dealers in Hampton VA and then later on it was Frederick MD, so on and so forth. I am getting extremely irritated with them. He is pretty prompt with calling back, unfortunately, the information is never any good news. So he says if he is not able to secure the CRV by the next day 10AM, he will give us a refund of our deposit. Well guess what, they weren't able to secure the CRV. They deposited the check (10k btw) the day before. HOW THEY xxxx DO YOU DEPOSIT A CHECK WHEN YOU HAVEN'T EVEN SECURED THE VEHICLE FOR US?!?!?!? So now we are waiting for our deposit to clear and THEN we can get a check cut for that amount. UGH, WHAT A WASTE OF TWO DAYS GOING BACK AND FORTH WITH THIS PEOPLE. I felt like I was constantly led on. So moral of the story, if they don't have it in their lot, don't expect them to be able to get it for you. Don't expect good customer service. Don't expect anything. Do your shopping online, and only go in to this dealership when you absolutely need to, if you don't need to and just want to "shop around", you will be treated rudely. The inside of this dealership is also the ugliest dealership I've ever had the displeasure of stepping foot in. I know it's a Honda dealership, but c'mon, the interior wasn't even an afterthought. More