Landmark Honda

I will never go to this place again because of their dishonest/greedy tactics. I dropped off my Honda for a service issue related to my brand new car battery needing a jump start repeatedly. I don't wan dishonest/greedy tactics. I dropped off my Honda for a service issue related to my brand new car battery needing a jump start repeatedly. I don't want to write a whole novel, but to summarize - they tried to charge me $356 for an extremely simple job that didn't even fix my problem in the first place, and they didn't get a confirmation from me before "fixing" my problem. David Mendez was my service advisor, and he's really good at smiling in your face while trying to take your $$ to make his mechanics happy. The crazy thing out of all of this is - my Honda's HandsFree Link kept drawing power from the battery which was causing it to die, to which Honda said they had to go through a whole ordeal to "reset"...well, come to find out, I had a relative go in my car, find the HandsFree Link device to the left of my steering wheel, and unplug it. My car has been great ever since. I should have never paid a penny, especially not the $220 for a 2 second job. I also interacted with a man named "Mo" at the front desk, who entered in several important pieces of my information incorrectly in the system, such as my mileage being entered at 27k instead of 180k, and my entire address being misspelled regardless of how many times I corrected him. All those guys in there are grimy. It actually makes a business MORE money being honest and upfront with their customers. More

Very friendly service by a team that really care about the customers. I recommend seeing Dawit and Ash, they are both great! the customers. I recommend seeing Dawit and Ash, they are both great! More

Cooperative, friendly,and helpful . I'm so happy and satisfied with customer service and take care of my car I'm so happy and satisfied with customer service and take care of my car More

Lilly Umupfasoni provided us with excellent service. She provided us with options that were in line with what we wanted. She is very knowlegeable about the car. She changed over everything for us, in She provided us with options that were in line with what we wanted. She is very knowlegeable about the car. She changed over everything for us, including the DMV registration, the insurance, the handicapped licence plates and even our neighborhood parking stickers. I really can't think of anything more that she could have done. The financial person was also very thorough, knowledgeable and friendly. More

Exellent dealing with the dealership very helpful in all areas great recommendations great savings ready to come back areas great recommendations great savings ready to come back More

Sales associate Ashiqullah Malyar is very polite and provided excellent service buying an accord under the supervision of Mr chuck(Manager) At landmark Honda. Ms ce ce in finance department was very hel provided excellent service buying an accord under the supervision of Mr chuck(Manager) At landmark Honda. Ms ce ce in finance department was very helpful in obtaining the finance. Highly recommend this dealership. More

I needed a key computer chip replacement ONLY, having just had an inspection at my local shop and was advised by my battery store I was forced to deal with a dealership. 3 hours later I was physically do just had an inspection at my local shop and was advised by my battery store I was forced to deal with a dealership. 3 hours later I was physically done but UNBEKNOWN TO ME my car was undergoing a 45’ “free” safety inspection where a 5mm wear noted, still in safe zone, on brake. And a note for follow up with them! I doubt if any shop materials were used, yet I was charged the “shop fee” as part of my total fee of $283, (parts $94 and labor $159) I would have paid to be out of there 45’ earlier, but I was not given the option, the service manager justifying their actions as a potential safety call. I will never go back there again, tho the service tech Shawn Williams Jr was personable and seemed knowledgeable re my key (and only) problem. More

SERVICE REVIEW - Had an appointment for routine service at 9am. I show up 5 min early and am told the wait is 2.5-3 hours. I’d love to hear a good explanation for this other than you prioritizing walk-in at 9am. I show up 5 min early and am told the wait is 2.5-3 hours. I’d love to hear a good explanation for this other than you prioritizing walk-ins over your appointments. How can you be nearly 3 hours behind after just opening less than an hour prior? A complete joke and I will not be back. Just get service from one of the other Honda dealers in the area that actually honors their appointment times. More