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153 Reviews of Landmark Ford - Service Center
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November 01, 2012
Had my 2009 Ford F250 Diesel in for service today..We are from Ca.. Landmark Service Dept was Outstanding!...best.friendly.......helpfull...honest..knowlegable ...above and beyond any I have EVER been to. from Ca.. Landmark Service Dept was Outstanding!...best.friendly.......helpfull...honest..knowlegable ...above and beyond any I have EVER been to. I was so impressed that... I will drive all the way up from Calif to LandMark if possible.... Sincerely Richard Enderle El Sobrante, Ca. More
by DickE
Employees Worked With
White Team
September 01, 2012
Steve Moralez and his Gold team are a top flight service outfit. I take both my 2004 Lincoln and my 1997 F-250HD to him. He is always great to work with, making service an enjoyable experience. My vehicles outfit. I take both my 2004 Lincoln and my 1997 F-250HD to him. He is always great to work with, making service an enjoyable experience. My vehicles are in top condition because of Steve and his staff. Thank you. Doug MacMillan More
by dmacmillan3
Employees Worked With
Steve Moralez
July 21, 2012
I love the service department at Landmark Ford. I take both my 97 F250HD and my 04 Lincoln Town Car to Victor. I always have my vehicles returned clean and running perfectly. I just had the 60K service do both my 97 F250HD and my 04 Lincoln Town Car to Victor. I always have my vehicles returned clean and running perfectly. I just had the 60K service done on the Town Car and I think that it runs better now than when it was new! Keep up the great work. More
by Fordf250hd
June 12, 2012
I was SO IMPRESSED with this dealership!!! A bit of I was SO IMPRESSED with this dealership!!! A bit of background; I was travelling from Missouri to Portland to reestablish a home. One night in Por I was SO IMPRESSED with this dealership!!! A bit of background; I was travelling from Missouri to Portland to reestablish a home. One night in Portland I lost the keys to my 2011 Ford Mustang GT. After the initial panic, I started calling around for price quotes. Most other dealerships wanted to charge $200-$250 to replace both keys and reprogram them (standard practice). After explaining to this dealership that I was a starving student, they passed me on to Scott who gave me some options! This was the first thing that impressed me. Instead of just trying to sell me what they could, they worked with me. Scott explained that there was a key they could produce (2 of them), including programming, all for around $110! This was half the cost of the other dealerships! Of course the keys wouldn't have all the fob buttons, but that's OK, I was alright with that. The point is that the dealership worked with me to understand my needs, and came up with an affordable solution. Then I remembered that I had a small, fireproof safe in the trunk. I thought I might have my spare key in there; I was 50/50 on it. I asked Scott if there was any possible way we could first try to break into the trunk, and see if the key was there, in the safe...... Which we would also need to break into! After only about 30 minutes in the waiting room (without a scheduled appointment), to my ASTONISHMENT Scott came out to greet me; with my safe cracked open and my spare KEY!!!!!!!!!!!! The total cost of this service - $2.99!!!!!!!!! They had to charge me for the "open door replacement key part". Other than this, no service fees or extra costs. These guys REALLY went out of there way to help me out when I needed it most!!!! Thank you so much Scott for ALL OF YOUR HELP, professionalism, and understanding!!!!! HIGHLY, HIGHLY RECOMMENDED. I don't care if it's a few extra miles for me to drive to this dealership! They have earned my business and I will be coming back for all of my service needs for years to come!!!! More
by uscanadianjeff
Employees Worked With
Jeff Steinman
April 18, 2012
My visit to the service department exceeded my expectations. I was able to go after work so that I didn't have to take any time off. Their hours are great and their service is great. Scott Wend expectations. I was able to go after work so that I didn't have to take any time off. Their hours are great and their service is great. Scott Wendell helped me. He was very knowledgable and friendly. I will be going back to Landmark for service and recommending them also. More
by kellie5150
January 07, 2012
My ford expedition had a full service done in where some dash lights were replaced. The repair team missed one light and promised a fix at no cost. After an experience in which myself and my son felt was ha dash lights were replaced. The repair team missed one light and promised a fix at no cost. After an experience in which myself and my son felt was handled poorly, Landmark made the extra effort to fix the problem. I am happy with the work done, issues solved and apologies made. More
by johnnajdek
Employees Worked With
Gold Team and Blue Team
June 07, 2011
Wow! What service! I got a flat tire on the morning of May 18th and went directly to Les Scheb for repair where they told me I would have to replace all four tires because my Ford Flex was an all wheel dr May 18th and went directly to Les Scheb for repair where they told me I would have to replace all four tires because my Ford Flex was an all wheel drive. A $1,000.00 later I left the shop in total disbelief that I had purchased a car that would need new tires every time I got a flat. Later that afternoon I called Ford just to double check with them that this was really the case. Steve(I think) in service took my call, he looked up my records and last check up. He said that my tires were fine and I could have just gotten one new tire. He told me if I could return the tire that they would take care of me and boy did they! I was able to return the tires and by 5pm was at the Ford service department with my two boys in tow. I met Jered Billings who told me that they had the tire I needed and would be able to get the car back to me that night! He had service take my boys and I home while they worked on the car. Later that night when he called to say the car was ready he said he have great news, he had told his Manager what I had been though that day and Ford was going to cover the cost of the new tire, free of all charges! What a happy ending to a very long and exhausting day! I know where I am going the next time I have any car issues!! Thank you Jered!! Kimberly Rodman-Chebuk P.S. Jered also got Ford to replace my sunroof window that had a crack in it and gave me a rental car for the day the very next week Over and above! Thank you! More
by kchebuk
Employees Worked With
Jered Billlings
March 09, 2011
I have been going to this dealer since Lincoln Mercury dealer wss closed . It is an outstanding dealership in handling of regular service and making sure that things are taken care of when they need to b dealer wss closed . It is an outstanding dealership in handling of regular service and making sure that things are taken care of when they need to be. I have owned 3 lincolns since 1985 and this 2000 Continental has been a superd auto. I have 135000 miles on it and it no doubt will last another 100000 miles. More
by pat4jpl
Employees Worked With
1- Pete Vanderzanden
March 07, 2011
Steve Moralez and his gold team have provided me exceptional solution oriented service on my 1997 Ford Expedition since the day I purchased it. I would not, and have not, entrusted my Expedition an exceptional solution oriented service on my 1997 Ford Expedition since the day I purchased it. I would not, and have not, entrusted my Expedition and year 2000 Miata to any other dealership or service team. The same can be said of Steve's professional, honest and solution oriented service for my Miata. Doing business with Steve Moralez and Landmark Ford Lincoln Mercury has been and continues to be a pleasant and rewarding experience. Never, have I ever been treated with such care, concern and respect as that which Steve and the members of the Gold Team have shown me for more than 13 years. Absolutely, unequivocally, the most caring, honest, and trusted motor vehicle service personnel I have ever had the privilege and opportunity of extending the responsibility, care and maintenance of my vehicles to. These folks are true professionals. They are knowledgeable, dependable, and most of all, trustworthy beyond reproach. Hence, I give them a perfect "5" rating. Doug H. Moy, Consulting Specialist Estate/Gift Taxation and Planning, Author and Educator, since 1979. More
by Doug H. Moy
Employees Worked With
Steve Moralez, Steve Moralez
February 24, 2011
I really appreciated Pete accomodating my schedule, answering my questions, presenting possible costs up front, giving me a thorough written list of what was done. The work was done in the expected am answering my questions, presenting possible costs up front, giving me a thorough written list of what was done. The work was done in the expected amount of time at the expected cost, and I left feeling very satisfied. More
by kmccl
Employees Worked With
Pete
