Landmark Ford - Service Center

Service with a smile :Landmark Ford is so convenient for me. And the people there are so willing to assist whenever needed. They offer a shuttle that allows me to drop o :Landmark Ford is so convenient for me. And the people there are so willing to assist whenever needed. They offer a shuttle that allows me to drop off my car and get to work instead of having to wait for a ride or hanging out until the job is done. I always feel secure in their services ans while they say dealerships are much more expensive I'm willing to pay the price for it (If it's really true). Confidence in the people who service you is huge for me and Landmark hits all the marks. More

They're lucky they have Kyle Basically Kyle went above and beyond to help me. Being unsatisfied at first, he turned things around by fixing everything! Ask for the orange team Basically Kyle went above and beyond to help me. Being unsatisfied at first, he turned things around by fixing everything! Ask for the orange team and Kyle! More

Landmark Ford speaks the language of Automobile I have preferred this dealership over many others since owning my 2002 SVT Focus. The tech writer Mike Walker speaks straight and has always resolved I have preferred this dealership over many others since owning my 2002 SVT Focus. The tech writer Mike Walker speaks straight and has always resolved my issues effectively at a competitive price when outside of warranty. The sales dude Jim Warner knows all of the products in detail, and the sales price when we have purchased or leased in the past have always been fair and competitive. That's why we keep coming back for more! Tell everyone you see. More

Doesn't understand Customer Service I recently bought a fully loaded 2012 F350 $64K sticker from Landmark. They were "ok". They certainly aren't putting any special effort into customer I recently bought a fully loaded 2012 F350 $64K sticker from Landmark. They were "ok". They certainly aren't putting any special effort into customer service. I can't say they did anything wrong, other than it took 3 attempts for them to get the paperwork right. I was, however, disappointed with the service. If I'm spending that kind of money on a truck (and I'm repeat customer), you would think they would make some effort to meet or exceed my expectations. Yesterday I bought a slightly used Mercedes from Wilsonville Toyota. Wow! What a difference. Didn't cost me nearly as much, but these guys are out to earn your business. We had a slight problem transferring my veteran license plates. They apparently needed them physically there. "Not to worry", I'm told. "We'll just do the paperwork here and I (the salesman) can follow you home to do the plate transfer". Talk about exceeding expectations. Nothing was every a problem and they really did everything possible to ensure we were more than satisfied. Just wish I could buy my next Ford from them. I've also used service at Landmark. Again, they are okay, but IMHO they give you the easy answer to get you out the door. Only a few times have I felt they really made an effort to take care of me and my vehicle. Jared in service is the best! If you are going to use them, I would recommend Jared. Update: The truck broke down on the interstate with my 10-year-old daughter. I called Landmark. Their response: What do you want us to do about it? When I asked for some assistance they said they could look up the number of a tow truck company for me. I ended up calling one myself. This dealership just doesn't get it. Were it mine, the answer would have been: "Please let me know where you are so we can get some help out to you ASAP. We'll get you towed in and in a rental as quick as possible". Unfortunately, Landmark doesn't seem to know how to do that. More

The best you can get... really! Seriously, I expected some push back on getting warranty service done but Kyle and his staff take amazing care of me on every visit. They know what th Seriously, I expected some push back on getting warranty service done but Kyle and his staff take amazing care of me on every visit. They know what they are doing and do great work that's done right every time. Highly recommended, they are the reason I'll probably continue to buy Ford for years to come knowing that I will get great service here! More

Mike walker and the Red Team - EXCELLENT Mike Walker and his Red Team continue to provide excellent, quality, fast and friendly service. Before I met Mike Walker many years ago I saw differen Mike Walker and his Red Team continue to provide excellent, quality, fast and friendly service. Before I met Mike Walker many years ago I saw different service advisors at different dealerships, mostly Ford and Honda brands. Mike is definitely the best advisor I have ever worked with. Thanks Mike and your Red Team. More

Landmark came through again I had to make an emergency stop at a Ford dealership while on the road hauling a trailer. Landmark was the closest Ford dealer and they also happened I had to make an emergency stop at a Ford dealership while on the road hauling a trailer. Landmark was the closest Ford dealer and they also happened to be the dealer I purchased the vehicle from 10 1/2 years ago (2004 F-350). Even though I didn't have an appointment, they were able to squeeze me in within a few hours and got me up and running. They even had a shuttle service take me home and come pick me up when the truck was ready... great service! More

Fran's opinion of Landmark in Tigard, OR We've purchased new and used vehicles at Landmark and service for our vehicles. We've been customers for 25 years! There were a couple of times that We've purchased new and used vehicles at Landmark and service for our vehicles. We've been customers for 25 years! There were a couple of times that initially we weren't happy with the service. But, our concerns were resolved to our satisfaction without hassel. My husband and I are married 43 years now. When first married we had other vehicles, not Ford. My dad was a loyal Ford fan and always told us that eventually we would learn that you get the best "bang for your buck" so to speak with Ford. Our cars the last 30 years I'd estimate have been Fords to include Lincolns and Thunderbirds. :) More

Landmark Ford Rocks! Every time I have brought my car in, I have been treated like gold! The customer service at Landmark service center is the absolute best ever!!! Every time I have brought my car in, I have been treated like gold! The customer service at Landmark service center is the absolute best ever!!! More

We worked with Jim Warner to purchase our 2013 Flex. He assisted us with ordering the exact one we wanted at a very good price. When it arrived, it had 4 miles on it, and it was in perfect shape. We have assisted us with ordering the exact one we wanted at a very good price. When it arrived, it had 4 miles on it, and it was in perfect shape. We have been coming to Landmark Ford for servicing our vehicles since our first new Flex in 2011. The service department service writers always talk straight car talk, offer effective repairs (for my 2002 SVT Focus) and comprehensive preventative maintenance. The prices are very competative with other delarships. It's the quality of the sales and service at Landmark which separates them from the pack and keeps me coming back for more. More