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Landmark Ford

Tigard, OR

4.4
679 Reviews
Established in 1979 with a commitment to customer care, Landmark Ford employees are proud of their heritage. Company Mission: Our mission is to treat every customer and employee with honesty and integrity. We will strive to continuously provide the highest quality of service with a sense of warmth, friendliness, company spirit and individual pride. Landmark Ford has grown to become one of the largest Ford dealerships in the Northwest because of our loyal customers and employees. We feature a very modern facility and continuous staff training to offer the very best automotive care possible. We invite you to give the Landmark experience a try!
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12000 Southwest 66th Avenue

Tigard, OR

97223

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Showing 679 reviews

December 16, 2010

Outstanding service and price! Great to be able to bring in a car late (9 p.m.) on a cold and rainy night and get the car serviced and out the door before midnight. Certainly appreciated all the extras from More

by belrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jered...Orange Team
December 09, 2010

D'arcy McKay is a wonderful, enjoyable salesman to have at one's service. He surprised me one morning with a phone call by finding the Fiesta. He even let me take a couple photos showing his enthusiasm More

by plumeriagirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D'arcy McKay, D'arcy McKay
Dec 10, 2010 -

Landmark Ford responded

Thank you for your review. We appreciate your business here at Landmark and we are glad to hear that you are enjoying your Fiesta! It is nice to hear that your experience was so fun and we have passed your kind words on to D'arcy as well. Thank you again and have a wonderful Holiday!!

December 08, 2010

I have bought a number of new cars over the years and just completed the most pleasant and satisfying car transaction ever at Landmark Ford. I did a lot of research on pricing, packages and vehicles befo More

by mondo2155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : 1
December 07, 2010

With this dealership there was no hassle or pressure. I went in with a figure in my mind and no questions asked the dealership was able to accomodate me. My family and I were in and out quickly and were tr More

by hua_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charlie Wilson
December 06, 2010

PAINLESS and PRECISE ! This is now my third new vehicle PAINLESS and PRECISE ! This is now my third new vehicle that Jim has helped me acquire. Having bought and or leased several other brands of vehicle, More

by mrhelser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Markey
December 05, 2010

This is our 4th vehicle purchased from Landmark and our 2nd vehicle purchased through the Internet Sales Dept with Jim Markey. We are very pleased with the no hassle buying experience with Jim, coupled wi More

by cmblatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Markey (Internet Sales)
December 03, 2010

Since the Ford dealer in Gladstone closed, I decided to try Landmark for an issue with my car. The car was making a strange noise and I had replaced the water pump and checked to see if I could figure out More

by RE503
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kurt and others
Dec 07, 2010 -

Landmark Ford responded

I'm sorry you had a bad experience, but there are a few misunderstandings in your comments. We only did exactly what you asked us to do, diagnose the problem with your Escape. We did not perform any repairs or disassemble anything. The technician merely spent the time to diagnose the problem. We advised you on what was needed and it was written on the repair order with the technician's comments -- "Performed noise diagnosis. Found A/C compressor lock up and came apart. Also found the belt tensioner and serp belt bad. Vehicle need A/Compressor assembly, serp belt, tensioner, A/C Accumulator, A/C Fixed Orifice Tube, and A/C Condenser replaced.---Customer declined repairs at this time." The serpentine belt was bad and that runs the A/C Compressor and alternator. The belt would not stay on or at least would tear up as it was trying to pull on a frozen A/C Compressor. You took it to another shop after it would not start and they found the belt not connected. That would easily be expected, as again the belt was trying to operate on a frozen part and also operates on the alternator. Our technician already said the belt was bad, however, it was still connected when it left our shop. You said that we lied. We can't see how that is a possible assumption as we did exactly what you asked for and it sounds like another shop repaired what we told you it needed. You did not ask us how far or how long you could drive it in it's condition nor did you tell us your wife would drive it for several days. The only thing that could be viewed as a possible goof is we did not write on your copy of the repair order that the belt could soon break or come off and therefore the alternator would not operate. Because of that we will offer to reimburse you the $55 that you requested. Please advise if that will be satisfactory.

Dec 07, 2010 -

RE503 responded

Sorry, but the issue is that I had asked multiple people if anything had happened that would have caused the car to run off of the battery rather than the alternator. Many people said no. Specifically three, and one of those said he talked to the technician, whom he said also said had done nothing to cause the car to run off of the battery. The lie was that your dealership and employees ALL said later that the car would NOT be running off of the battery. This wasn't an omission, but a commission. Meaning that you didn't FAIL to tell me, but you actively told me a lie. When I had a conversation with the service manager (I assume this is you, Kurt), I was told that 'of course you should have expected' that the car was running off of the battery. That is the exact opposite of what I was told previously. Both cannot be true, thus one is a lie. As I stated previously, and in this complaint, the towing costs were what I wanted from the start. But I don't need the money and I have an obligation to tell my story now. Having been in public contact positions for ALL of my life, I know it would have been better had you and your team not acted like superior jerks from the start. I have a great relationship with another dealership not far from you for another of the 4 cars I own. They treat me well and I pay them well. I haven't had this kind of treatment in many years, and had assumed that dealerships had abandoned the shady ways that colored them in the past. But the past is back it seems. Also, to say that "You did not ask us how far or how long you could drive it in it's condition nor did you tell us your wife would drive it" shows a callous lack of concern for customers. Saying "you didn't ask if it was dangerous" appears to be a defense for Landmark on that day, God forbid, that you send someone out with no brakes or worse. We appear to differ in what you should have done. I feel you should have told me if the car was going to run off of the battery, which you did not. And you obviously should have told me the truth when I called ASKING if it was possible that something was causing it to run off of the battery. But all was denied. My assumption is there is a complete lack of interest in assuming responsibility inherent to the organization. That you stranded my wife because she "did not ask us" if she might be stranded makes your organizations ethics quite clear. Will $55.00 fix that. Not on your life. Good luck in business with this approach. In the current world, where I can tell of my experiences with Landmark to the world, it is becoming more and more difficult to treat customers badly. But I am confident you will try to the end.

November 05, 2010

We've now had our new car for 3 days and I'm still amazed at how well we were treated at Landmark. It was incredible. Over the years I've bought many cars, mostly new, and the treatment's been pretty much th More

by Paul Anctil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Diane Pohl
November 02, 2010

It was quick and easy. We drove to Landmark, picked a car off the lot and drove it home that afternoon. The paymwnts were just what I wanted and the staff worked to meet our needs. I choose Landmark More

by ptrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
October 27, 2010

Preston was very helpful in listening to what vehicle we were interested in and only showing us that very one. Preston was very enthusiastic about the Ford products and almost had me thinking of also buyin More

by DSorensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Vielbig
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