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Landmark Ford
Tigard, OR
669 Reviews
Established in 1979 with a commitment to customer care, Landmark Ford employees are proud of their heritage.
Company Mission:
Our mission is to treat every customer and employee with honesty and integrity. We will strive to continuously provide the highest quality of service with a sense of warmth, friendliness, company spirit and individual pride.
Landmark Ford has grown to become one of the largest Ford ...
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Today:Open today 8:30 AM - 8:00 PM
Closed Now
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Hours
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 12:00 AM
Tuesday 6:00 AM - 12:00 AM
Wednesday 6:00 AM - 12:00 AM
Thursday 6:00 AM - 12:00 AM
Friday 6:00 AM - 12:00 AM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 12:00 AM
Tuesday 6:00 AM - 12:00 AM
Wednesday 6:00 AM - 12:00 AM
Thursday 6:00 AM - 12:00 AM
Friday 6:00 AM - 12:00 AM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 669 reviews
September 07, 2022
Adam Drake's team was on point. I had a poor experience at another Ford dealership for my 21' Powerboost F150, so decided to give them a shot based on reviews. Very communicative a I had a poor experience at another Ford dealership for my 21' Powerboost F150, so decided to give them a shot based on reviews. Very communicative and professional experience all the way through, from first phone call, to shuttle pick up (both ways). The truck needed a part that wasn't in stock, I worked with Adam to source one from the East coast, they had installed in 3 biz days! Will be using them in the future. Suggest you give them a shot if you are searching for a solid service dealer. More
by gabriel.garbarino
Employees Worked With
August 15, 2022
Worst service I've ever experienced. Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake ligh Had the car for 13 days to perform a check up and normal service for the mileage. I was informed they had to wait for a part to correct a brake light that always remained on and fix the fan switch for the airconditioner. was told it might take a FEW DAYS to get the parts. I left the truck and never heard an update without an inquiry from me. I was informed the trucks fluids, brakes, tires and drive train were fine and/or serviced. After 13 days I finally got the truck? I was rarely updated by the technical team leader or his manager unless I inquired nor was I offered a an accomodation, rental car or even a discount for my inconvenience. The total bill was over $1600.00! And, I defy any normal person to decipher the bill/service report I was given. To top it off, I took the car home and a few days later I parked in in my driveway that is not level. I engaged the emergency brake and it rolled own the driveway!!! Remember I was informed my brakes were fine. I'll take it elsewhere and have that fixed. The lobby folks were helpful and gracious. The service folks were alright but not very proactive. The car was returned without so much as a wiped clean dashboard. More
by Ford F150 guy
July 21, 2022
This place is terrible, no communication, over priced. Go somewhere else, trust me. I had to call multiple times, leave a bunch of messages, just to find out what was going on with my car. Go somewhere else, trust me. I had to call multiple times, leave a bunch of messages, just to find out what was going on with my car. More
by Fine
Employees Worked With
Isreal
July 19, 2022
Jeffrey kept me well informed on our purchase, very helpful, and never too busy for a phone call. He went above an beyond while taking my call and organizing my delivery while on his vacation/fishing t helpful, and never too busy for a phone call. He went above an beyond while taking my call and organizing my delivery while on his vacation/fishing trip. In addition, Aaron Weeks and the rest of the Landmark team made me feel comfortable throughout the purchase process. Overall, I'm very satisfied with my experience. More
by Richard Nadolny
June 27, 2022
Very easy to work with. No pressure. Honest. Locked price of car at time I placed order which saved me $1,400 dollars No pressure. Honest. Locked price of car at time I placed order which saved me $1,400 dollars More
by judymoore05
June 21, 2022
My girlfriend and I took her car to Landmark Ford in August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA t August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA the year prior so the need for the engine to be replaced was NOT Landmark Ford's fault. We called Landmark Ford and had to wait over a month for her car to be seen for the initial diagnosis. It was determined by Landmark Ford that her engine needed to be replaced, and that it would take around 2 months to do. Supply chain issues and labor are what caused the long wait, and we understood that. 2 months go by of horrible contact. We constantly reached out, via voicemail and text, and consistently were ghosted. We finally received a callback to notify us they forgot to order a specific part for the engine, and that it would take several more weeks to have the part shipped and installed. We understood, and asked for better communication. The communication this time was better, and finally after a several month ordeal August-November, we got her car back. We were happy. Now February 2022 hits and her check engine light turns on. So we call into landmark ford and are told it's going to be a month before the car can get in. Finally get the car in, and it turns out it was running on incredibly low oil because the service department installed the new engine wrong and had leaked oil everywhere. They fixed it at no cost in March, and sent us on our way. A couple weeks later, there were more oil leaks. So we took the car BACK to landmark ford to have it fixed. This was starting to get very frustrating. They "fixed" the car once again, and sent us on our way. Not one day later, we are driving the car and the front right wheel disconnects from its connections ON TRAIN TRACKS. So we are stuck on train tracks, frantically calling police, all because landmark ford forgot to put a nut back on the ball joint (take a look at the pictures). Took it BACK to Landmark Ford for them to fix it (because nobody else would touch the car), and they found MORE oil leaks. 4 weeks later, picked up the car and sent us on our way. Last week, we took the car back to make sure there are no more oil leaks. To our surprise, no more oil leaks. BUT! Money was stolen out of her center console. Gone. I have left the service director a voicemail and am waiting for a response... i will update this review when he gives me a call. DO NOT BUY FROM OR TAKE YOUR CAR TO LANDMARK FORD! You will regret it. More
by masonarnold113
May 31, 2022
I am extremely thankful for the help I received today. Tony and his team went completely above and beyond what they had to do and I am blown away by the customer service and real kindness me and my son ex Tony and his team went completely above and beyond what they had to do and I am blown away by the customer service and real kindness me and my son experienced. Thank you so very very much More
by JessiRey
Employees Worked With
Tony Garcia
May 15, 2022
Jeff was great to work with. It’s not as easy to buy a car these days with supply chain issues. Jeff’s communication throughout the process was sincere and consistent. I would b It’s not as easy to buy a car these days with supply chain issues. Jeff’s communication throughout the process was sincere and consistent. I would be happy to work with Jeff again and refer business his way. Thank you! More
by Dgk503
May 09, 2022
Planning our visit with Lauren one week in advance to purchase our new car as we had to fly in from out of state, everything was ready, however it appears the finance department had a meeting that held u purchase our new car as we had to fly in from out of state, everything was ready, however it appears the finance department had a meeting that held up the process a bit. Lauren was great, helpful, informational, extremely nice and patient knowing we were a little pressed for time. In all, we walked out satisfied and got to enjoy a 700 mile drive home the following day enjoying our new car Thank you More
by jim@csibayarea
Employees Worked With
Jennifer Sturm, Lauren Whiteside
May 05, 2022
If you own a vehicle that needs gold team services I highly recommend not even wasting your time. Both times I’ve been in contact with this service department it has been nothing but a hassle. It’s pr highly recommend not even wasting your time. Both times I’ve been in contact with this service department it has been nothing but a hassle. It’s pretty bad when you own a car that you have to wait days to even pray for a call back Is department is obviously lacking customer service skills and needs serious help in this manner. More
by todddubroca
Employees Worked With
Austin Ashby
