Landmark Ford

Got CJ McNulty on phone after web search. Made an appointment. He was thorough, prompt, polite, courteous, knowledgeable, informed and helpful. He set up our purchase with sales and had great follow appointment. He was thorough, prompt, polite, courteous, knowledgeable, informed and helpful. He set up our purchase with sales and had great follow-through. Even got us some ice cold water while waiting for paper work. Great guy!! More

My Wife and I came in to look for a car to replace her broken Honda Accord. We had a vague idea of what we wanted. Clyde was patient with our decision making process. He listened to our needs and our bud broken Honda Accord. We had a vague idea of what we wanted. Clyde was patient with our decision making process. He listened to our needs and our budget and we wound up with a 2012 Focus. The process was easy and quick. We took longer to decide on the car we wanted than it took to take care of financing. No B.S. negotiating. Impressed with the value in the car and the features. So impressed that when my car died in the parking lot where We were attending the new car orientation, that we bought another car. We bought a used Focus less than a month later. Everybody was polite and cordial. If you want a excellent buying experience see Clyde at Landmark Ford. More

D'arcy was who I spoke with on the phone, but then when I got there he was busy with another customer. He then introduced me to Evelyne, who would be helping me and she understood instantly what I was lookin got there he was busy with another customer. He then introduced me to Evelyne, who would be helping me and she understood instantly what I was looking for and did an awesome job finding me exactly what I wanted. I had a specific price range for my payments and was able to trade in my car and get the paymnts close to where I wanted. She was sincere and I felt very good about my purchase. I would recommend and already have for people I know to go to Landmark Ford next time they need a vehicle. Thank you Evelyne! :) More

Before I begin, I will start with: I'm an extremely high maintenance and picky consumer. I exhaust every possible avenue before proceeding with a purchase (search for vehicles directly with dealerships webs maintenance and picky consumer. I exhaust every possible avenue before proceeding with a purchase (search for vehicles directly with dealerships websites, national search engines [Cars.com, Autotrader.com, etc], separate brokerage firms through my CUs, to vehicle buyers for expansive dealers (case in point, Lithia's Ford Procurement Specialist]. I'm also very much internet based, with little to no time to speak over the phone during my "research phase"... Here's where Landmark's Rex DeMello hit a home run with me. Rex never pushed for me to give him a call (he did offer I call him, if there was anything I needed to communicate which would be easier over voice, than by email... I felt he was doing due diligence to make clear to me all of the many ways I could reach out to him if needed.) I will say this, Rex is a very busy salesman, which by my first contact with him, I got a bit discouraged he was the salesman for me (again, I remind you, I'm high maintenance) due to miss-communication (Both his and mine, which he rescinded immediately and explained where the miss-communication). It was this very fact, which lessened the tension, and allowed me to continue working with Rex. Over 2 weeks of back and forth, explaining my needs, situation, expectations (though I did not stop working the other avenues (explained above) Rex stayed extremely consistent and continued offering his support and assistance "earning business the old fashion way" should there be anything I needed his help with. I found a vehicle I was looking for at a neighboring dealer, which I was extremely excited about. I sent the vehicle information over to Rex, requesting he crunch some numbers for me and let me know what Landmark could do for me in regards too... Additionally, I reached out to the dealer who hosted said vehicle for a "e-price" quote (my personally opinion, E-Price Quote requests should be abolished, it's a ploy to extend your contact information to said dealers, especially when they require a phone number to submit the form). When I sent the information over to Rex, I caught him on his day off. In the meantime, I received the e-price from the other dealer, and nearly instantaneously, received communication from a sales person at the other dealer. I reviewed their numbers (which were not horrible), yet waited for communication back from Rex. Rex sent me an email @ 9:07 PM the same day (his day off, I remind you), to which I reviewed, and actually began to feel a bit guilty, as Rex explained to me very clearly, should I extend too much interest in a vehicle at another dealer, in greatly reduces Landmark's ability to trade for said vehicle (makes complete sense, however, something I had never thought about). Being a good faith consumer, this weighed on my for 50 minutes, at which time I decided because it wasn't yet 10:00 PM, I would give Rex's cell a call (I mostly expected to leave a voice mail) to apologize for my nearsightedness... Much to my surprise Rex answered. I introduced myself (yes, this was the first time we actually spoke), making a joke I actually existed, and promptly went into apologizing if my actions ended up hampering any part of the process of which I was hopeful would end up with me purchasing this vehicle through Landmark and not the other dealer. He was very polite and respectful of my situation.The conversation lasted 12 minutes. I ended it with letting him know, I would consider the numbers he sent, and be back to him the next day. Rex had always delivered on his word, and I was going to also. I called Rex and let him know I would be in to get an evaluation on my trade in, to run through the rest of the numbers over the weekend. (I live over 50 miles from Landmark). After emailing with Rex on Saturday, keeping him informed I was attempting to rearrange my schedule to come in on Saturday, ended up being a lost cause and I couldn't make it work on my end. Sunday morning proved different, I had lunch reservations at a restaurant over half way to Landmark from my residence and so I called Rex 3 hours before my reservations in attempt to come in and get the trade evaluation done and have the numbers to think about over lunch. Here's when one of the best things and honest things Rex did for me. He explained to me, he had another consumer headed to the dealer from equal or greater distance, and they'd be arriving about the same time as myself. He went on to say, he wanted to be able to give me his full attention and would prefer, if possible, I come in after Lunch. I appreciated this honesty and concurred. The most appreciated comment Rex made to me: "We'll not be able to process the entire sale tonight, as we're unable to dealer trade on the weekend"... I was extremely sad to hear this, but again, very appreciative (he could have omitted this detail in efforts to assure I'd be in... I mean, who wouldn't want to romanticize about driving home in their new vehicle after spending hours at the dealer) After lunch was over, I made it in and had my trade in evaluation, to which the numbers matched my expectations. Reviewed the sales price of the new vehicle less the trade in, and viola, it was the deal for me. He assured me, Landmark would work their magic the next morning on getting the dealer trade to go through and would keep me in the loop. I pushed for not only the deal going through, but the vehicle coming in and being able to drive it home on Monday evening. Monday came, and as promised he kept me in the loop... good news, the dealer trade was a go, not so good news... they wouldn't likely receive the vehicle until later in the day and be unable to "deliver" it to me. Tuesday came and I got "the email" and "call"... it's here, and it'll be available to come in and sign for and drive home. I headed in after work and the remaining process was seamless from there. Paperwork all signed and an extensive checklist walk through performed. In the end, it was an awesome experience, with extremely minor hiccoughs to start. Landmark and more importantly Rex has earned my approval and recommendation, along with repeat business in the future. More

I went in looking to "trade-up" to a brand new focus from my 2008 focus. Started on the internet reviewing the vehicle I want, and found it here at Landmark. Came in for a test drive and brand new focus from my 2008 focus. Started on the internet reviewing the vehicle I want, and found it here at Landmark. Came in for a test drive and Evelyne greeted me warmly at the doors! She kept me feel welcomed and accepted the whole time that I was at the dealership (which was really short compared to the last time I bought a vehicle). The whole Landmark team worked EXTREMELY hard to get me into the vehicle that I wanted with the payments that I can afford. Evelyne kept me informed the whole time of what was going on and how long it was going to be, which was a relief to be 'kept in the loop'. I truly think that here at Landmark the customer service is off the charts More

We learned over a year ago that Ford would be redesigning the Escape for 2013 & the new model would likely to come out in early 2012. We met with Diuane Pohl @ Landmark last summer & told her we were eager. the Escape for 2013 & the new model would likely to come out in early 2012. We met with Diuane Pohl @ Landmark last summer & told her we were eager. She kept in communication & let us know all the latest info. In January she said there would be a model at the Portland auto show & that the car would be available to order soon after. We ordered on 1/31. The folks at Landmark needed to order a showroom model & they choose to order the EXACT same car (same color, same options) saying that often on new models Ford would ship dealer cars ahead of customer orders. Sure enough, their car came in first & they let me have it. I picked it up on 6/6, they won't receive "my" car for weeks. More

Charlie is an outstanding sales person to work with and I would recommend him to any of my friends to buy and new or used car. would recommend him to any of my friends to buy and new or used car. More

I was SO IMPRESSED with this dealership!!! A bit of I was SO IMPRESSED with this dealership!!! A bit of background; I was travelling from Missouri to Portland to reestablish a home. One night in Por I was SO IMPRESSED with this dealership!!! A bit of background; I was travelling from Missouri to Portland to reestablish a home. One night in Portland I lost the keys to my 2011 Ford Mustang GT. After the initial panic, I started calling around for price quotes. Most other dealerships wanted to charge $200-$250 to replace both keys and reprogram them (standard practice). After explaining to this dealership that I was a starving student, they passed me on to Scott who gave me some options! This was the first thing that impressed me. Instead of just trying to sell me what they could, they worked with me. Scott explained that there was a key they could produce (2 of them), including programming, all for around $110! This was half the cost of the other dealerships! Of course the keys wouldn't have all the fob buttons, but that's OK, I was alright with that. The point is that the dealership worked with me to understand my needs, and came up with an affordable solution. Then I remembered that I had a small, fireproof safe in the trunk. I thought I might have my spare key in there; I was 50/50 on it. I asked Scott if there was any possible way we could first try to break into the trunk, and see if the key was there, in the safe...... Which we would also need to break into! After only about 30 minutes in the waiting room (without a scheduled appointment), to my ASTONISHMENT Scott came out to greet me; with my safe cracked open and my spare KEY!!!!!!!!!!!! The total cost of this service - $2.99!!!!!!!!! They had to charge me for the "open door replacement key part". Other than this, no service fees or extra costs. These guys REALLY went out of there way to help me out when I needed it most!!!! Thank you so much Scott for ALL OF YOUR HELP, professionalism, and understanding!!!!! HIGHLY, HIGHLY RECOMMENDED. I don't care if it's a few extra miles for me to drive to this dealership! They have earned my business and I will be coming back for all of my service needs for years to come!!!! More

I used the Internet as a way to escape the 'car dealer' experience. I was first contacted by Tom Rayner, but when I visited Landmark, I worked with Diane Pohl. Both were friendly and helpful. Diane took ti experience. I was first contacted by Tom Rayner, but when I visited Landmark, I worked with Diane Pohl. Both were friendly and helpful. Diane took time to search out the car I was looking for. She ran multiple options as I honed in on exactly what I wanted. She listened to my needs and matched the car and price to what I could afford to pay. From beginning to delivery of my 2013 Ford Edge, the experience was actually enjoyable. This is my 2nd Landmark car and I probably will be back in another five years or so. More

CJ and Rex truly worked as a team; they did not seem to care which got my business, each giving me wonderful service while the other was on a day off. Both were awesome. I truly felt like the entire Landm care which got my business, each giving me wonderful service while the other was on a day off. Both were awesome. I truly felt like the entire Landmark team was behind me. Also, the day I picked up my new car, CJ gave me a lengthy overview of the car's parts and the dealers and Ford's services--longer than I have every had when I purchased a car before. Not only will I come back when it is time for my next car, I'm going to spread the word about how well I was taken care of. More