Landmark Ford

Doesn't understand Customer Service I recently bought a fully loaded 2012 F350 $64K sticker from Landmark. They were "ok". They certainly aren't putting any special effort into customer I recently bought a fully loaded 2012 F350 $64K sticker from Landmark. They were "ok". They certainly aren't putting any special effort into customer service. I can't say they did anything wrong, other than it took 3 attempts for them to get the paperwork right. I was, however, disappointed with the service. If I'm spending that kind of money on a truck (and I'm repeat customer), you would think they would make some effort to meet or exceed my expectations. Yesterday I bought a slightly used Mercedes from Wilsonville Toyota. Wow! What a difference. Didn't cost me nearly as much, but these guys are out to earn your business. We had a slight problem transferring my veteran license plates. They apparently needed them physically there. "Not to worry", I'm told. "We'll just do the paperwork here and I (the salesman) can follow you home to do the plate transfer". Talk about exceeding expectations. Nothing was every a problem and they really did everything possible to ensure we were more than satisfied. Just wish I could buy my next Ford from them. I've also used service at Landmark. Again, they are okay, but IMHO they give you the easy answer to get you out the door. Only a few times have I felt they really made an effort to take care of me and my vehicle. Jared in service is the best! If you are going to use them, I would recommend Jared. Update: The truck broke down on the interstate with my 10-year-old daughter. I called Landmark. Their response: What do you want us to do about it? When I asked for some assistance they said they could look up the number of a tow truck company for me. I ended up calling one myself. This dealership just doesn't get it. Were it mine, the answer would have been: "Please let me know where you are so we can get some help out to you ASAP. We'll get you towed in and in a rental as quick as possible". Unfortunately, Landmark doesn't seem to know how to do that. More

The best you can get... really! Seriously, I expected some push back on getting warranty service done but Kyle and his staff take amazing care of me on every visit. They know what th Seriously, I expected some push back on getting warranty service done but Kyle and his staff take amazing care of me on every visit. They know what they are doing and do great work that's done right every time. Highly recommended, they are the reason I'll probably continue to buy Ford for years to come knowing that I will get great service here! More

Mike walker and the Red Team - EXCELLENT Mike Walker and his Red Team continue to provide excellent, quality, fast and friendly service. Before I met Mike Walker many years ago I saw differen Mike Walker and his Red Team continue to provide excellent, quality, fast and friendly service. Before I met Mike Walker many years ago I saw different service advisors at different dealerships, mostly Ford and Honda brands. Mike is definitely the best advisor I have ever worked with. Thanks Mike and your Red Team. More

Landmark came through again I had to make an emergency stop at a Ford dealership while on the road hauling a trailer. Landmark was the closest Ford dealer and they also happened I had to make an emergency stop at a Ford dealership while on the road hauling a trailer. Landmark was the closest Ford dealer and they also happened to be the dealer I purchased the vehicle from 10 1/2 years ago (2004 F-350). Even though I didn't have an appointment, they were able to squeeze me in within a few hours and got me up and running. They even had a shuttle service take me home and come pick me up when the truck was ready... great service! More

Fantastic experience My family has been long time landmark ford customers and I am so happy to be back, Rex did an amazing job with helping me to find a vehicle that suite My family has been long time landmark ford customers and I am so happy to be back, Rex did an amazing job with helping me to find a vehicle that suited me needs. He took the time to explain features if the car and also offered to find me one in a different color if I wanted. Although the hole process was long it was enjoyable, I will definitely recommend Rex and landmark ford to anyone who is looking to buy a new vehicle. More

Low pressure and courteous service Darrin Nash, the sales representative with Landmark impressed me with his professionalism, low pressure approach to sales. Despite our sales did not Darrin Nash, the sales representative with Landmark impressed me with his professionalism, low pressure approach to sales. Despite our sales did not finalize this time (not from bad service, but simply from could not find the car that I really want) he remained helpful, friendly and patient and tried hard to look for my ideal car. I would recommend others to work with Darrin at Landmark ford. More

Fran's opinion of Landmark in Tigard, OR We've purchased new and used vehicles at Landmark and service for our vehicles. We've been customers for 25 years! There were a couple of times that We've purchased new and used vehicles at Landmark and service for our vehicles. We've been customers for 25 years! There were a couple of times that initially we weren't happy with the service. But, our concerns were resolved to our satisfaction without hassel. My husband and I are married 43 years now. When first married we had other vehicles, not Ford. My dad was a loyal Ford fan and always told us that eventually we would learn that you get the best "bang for your buck" so to speak with Ford. Our cars the last 30 years I'd estimate have been Fords to include Lincolns and Thunderbirds. :) More

Charles Wilson is a very good sales person! This was the second F150!we purchased this year and the third from Landmark! We purchased the truck because Charles did not just give up when we coul This was the second F150!we purchased this year and the third from Landmark! We purchased the truck because Charles did not just give up when we could not come to an agreement on one truck but encouraged us to look at another. We won, Ford won and so did Landmark. Thank you so much for your held and kindness to my wife who did the deal on my behalf. Ken and Rachel Sullivan More

Great Experience at Landmark Ford Diane not only showed the vehicle but worked hard to help me get a better price and the exact car I wanted. When I showed up late both Tom and Diane h Diane not only showed the vehicle but worked hard to help me get a better price and the exact car I wanted. When I showed up late both Tom and Diane helped me get through the process as quickly as possible. This is my second purchase at Landmark and there will be more More

Charlie is Awesome!!! I had the best dealer / customer service that I have ever had. Charlie was wonderful, detailed and patient. He is very knowledgeable and did not mess I had the best dealer / customer service that I have ever had. Charlie was wonderful, detailed and patient. He is very knowledgeable and did not mess around :) Charlie, Thank you for everything. I will definitely be back and highly recommend Landmark Ford. S Friend More