Landmark Ford

Wonderful customer service! After an awful weekend of shopping local dealerships, I tried my luck on Edmunds. I was inundated with emails and phone calls from area dealers showin After an awful weekend of shopping local dealerships, I tried my luck on Edmunds. I was inundated with emails and phone calls from area dealers showing me close to what I wanted, but not exactly. That is, until Charlie emailed me. He sent me what I'd requested, but after a couple of emails back and forth, he realized that I was settling and gave me a call. Without me even having to ask, he was searching the regional database for the model with the exact features I wanted in my first color choice. I drove to Landmark that afternoon to check out a similar vehicle in the wrong color, just to make sure it was THE car I wanted. I decided yes, so we went inside to talk numbers. There was no handoff game, no sharky sales tactics whatsoever. Charlie found extra rebates for me, and with my Edmunds price being right at invoice, there was no haggling needed. He didn't even shove Ford financing down my throat since I'd already qualified through my bank. I had my out-the-door price, in my terms, with my interest rate. We shook on it, and he began the dealer trade process. The car was available next day. Charlie walked me through all the new technology to make sure I had a clear understanding how to use it, and scheduled me for a follow-up session after two weeks. The paper signing process was pretty quick, and although the finance guy was on the upsell train, he didn't push very hard. This was an easy and stress free car buying experience. I definitely recommend Charlie and Landmark Ford! More

Great dealership from top to bottom. Very professional ! Just purchased a new Lincoln MK C, great sales staff to work with, and very customer satisfaction oriented ! Credit department and new car sales manag Just purchased a new Lincoln MK C, great sales staff to work with, and very customer satisfaction oriented ! Credit department and new car sales manager were also a big help and very professional. More

Landmark Ford speaks the language of Automobile I have preferred this dealership over many others since owning my 2002 SVT Focus. The tech writer Mike Walker speaks straight and has always resolved I have preferred this dealership over many others since owning my 2002 SVT Focus. The tech writer Mike Walker speaks straight and has always resolved my issues effectively at a competitive price when outside of warranty. The sales dude Jim Warner knows all of the products in detail, and the sales price when we have purchased or leased in the past have always been fair and competitive. That's why we keep coming back for more! Tell everyone you see. More

Doesn't understand Customer Service I recently bought a fully loaded 2012 F350 $64K sticker from Landmark. They were "ok". They certainly aren't putting any special effort into customer I recently bought a fully loaded 2012 F350 $64K sticker from Landmark. They were "ok". They certainly aren't putting any special effort into customer service. I can't say they did anything wrong, other than it took 3 attempts for them to get the paperwork right. I was, however, disappointed with the service. If I'm spending that kind of money on a truck (and I'm repeat customer), you would think they would make some effort to meet or exceed my expectations. Yesterday I bought a slightly used Mercedes from Wilsonville Toyota. Wow! What a difference. Didn't cost me nearly as much, but these guys are out to earn your business. We had a slight problem transferring my veteran license plates. They apparently needed them physically there. "Not to worry", I'm told. "We'll just do the paperwork here and I (the salesman) can follow you home to do the plate transfer". Talk about exceeding expectations. Nothing was every a problem and they really did everything possible to ensure we were more than satisfied. Just wish I could buy my next Ford from them. I've also used service at Landmark. Again, they are okay, but IMHO they give you the easy answer to get you out the door. Only a few times have I felt they really made an effort to take care of me and my vehicle. Jared in service is the best! If you are going to use them, I would recommend Jared. Update: The truck broke down on the interstate with my 10-year-old daughter. I called Landmark. Their response: What do you want us to do about it? When I asked for some assistance they said they could look up the number of a tow truck company for me. I ended up calling one myself. This dealership just doesn't get it. Were it mine, the answer would have been: "Please let me know where you are so we can get some help out to you ASAP. We'll get you towed in and in a rental as quick as possible". Unfortunately, Landmark doesn't seem to know how to do that. More

The best you can get... really! Seriously, I expected some push back on getting warranty service done but Kyle and his staff take amazing care of me on every visit. They know what th Seriously, I expected some push back on getting warranty service done but Kyle and his staff take amazing care of me on every visit. They know what they are doing and do great work that's done right every time. Highly recommended, they are the reason I'll probably continue to buy Ford for years to come knowing that I will get great service here! More

Mike walker and the Red Team - EXCELLENT Mike Walker and his Red Team continue to provide excellent, quality, fast and friendly service. Before I met Mike Walker many years ago I saw differen Mike Walker and his Red Team continue to provide excellent, quality, fast and friendly service. Before I met Mike Walker many years ago I saw different service advisors at different dealerships, mostly Ford and Honda brands. Mike is definitely the best advisor I have ever worked with. Thanks Mike and your Red Team. More

Landmark came through again I had to make an emergency stop at a Ford dealership while on the road hauling a trailer. Landmark was the closest Ford dealer and they also happened I had to make an emergency stop at a Ford dealership while on the road hauling a trailer. Landmark was the closest Ford dealer and they also happened to be the dealer I purchased the vehicle from 10 1/2 years ago (2004 F-350). Even though I didn't have an appointment, they were able to squeeze me in within a few hours and got me up and running. They even had a shuttle service take me home and come pick me up when the truck was ready... great service! More

Fantastic experience My family has been long time landmark ford customers and I am so happy to be back, Rex did an amazing job with helping me to find a vehicle that suite My family has been long time landmark ford customers and I am so happy to be back, Rex did an amazing job with helping me to find a vehicle that suited me needs. He took the time to explain features if the car and also offered to find me one in a different color if I wanted. Although the hole process was long it was enjoyable, I will definitely recommend Rex and landmark ford to anyone who is looking to buy a new vehicle. More

Low pressure and courteous service Darrin Nash, the sales representative with Landmark impressed me with his professionalism, low pressure approach to sales. Despite our sales did not Darrin Nash, the sales representative with Landmark impressed me with his professionalism, low pressure approach to sales. Despite our sales did not finalize this time (not from bad service, but simply from could not find the car that I really want) he remained helpful, friendly and patient and tried hard to look for my ideal car. I would recommend others to work with Darrin at Landmark ford. More

Fran's opinion of Landmark in Tigard, OR We've purchased new and used vehicles at Landmark and service for our vehicles. We've been customers for 25 years! There were a couple of times that We've purchased new and used vehicles at Landmark and service for our vehicles. We've been customers for 25 years! There were a couple of times that initially we weren't happy with the service. But, our concerns were resolved to our satisfaction without hassel. My husband and I are married 43 years now. When first married we had other vehicles, not Ford. My dad was a loyal Ford fan and always told us that eventually we would learn that you get the best "bang for your buck" so to speak with Ford. Our cars the last 30 years I'd estimate have been Fords to include Lincolns and Thunderbirds. :) More