Landmark Ford

Great service, Great People and Great Price A no-nonsense group of straight talking people. No pressure, just sincere help. I am at the age that I have a great deal of experience with vehicle A no-nonsense group of straight talking people. No pressure, just sincere help. I am at the age that I have a great deal of experience with vehicle sales and consider my experience with Charlie Wilson at Landmark Ford the best ever. More

Easy from start to finish We originally came in late spring to drive Explorers with Charlie, but we weren't quite ready to pull the trigger on buying. We came back to the deale We originally came in late spring to drive Explorers with Charlie, but we weren't quite ready to pull the trigger on buying. We came back to the dealership a few times over the summer, and each time Charlie was helpful without pressuring us to buy. When we were finally ready to buy in September Charlie was there to help us again and even suggested another test drive to make sure it was the model we wanted. Charlie helped us get top dollar for our trade in and has been great with all our dumb questions about the cool things our new car does but we can't figure out. Charlie was great. Had a sense of humor, made the process bearable, and even had a granola bar to keep me fed when I was starting to get a bit on the hangry side! More

Worst Service writer I've ever dealt with Kyle McCullah - He was told directly - I don't get off work til 6:30PM. He called twice the first day - and didn't tell me anything, except call him. Kyle McCullah - He was told directly - I don't get off work til 6:30PM. He called twice the first day - and didn't tell me anything, except call him. The info was in the computer as "no sensor at this time". The cashier didn't put it there. NOBODY told me the sensor was on hand. Matter of fact - I was told it was on back order. I took my truck home the first night, so they have more incorrect info. NONE of this info was entered into the computer system - where another employee could update or inform the customer of what is going on. As a matter of fact, they also called my phone the next day. Shari Troyers message was no more informative than the previous ones he had sent. She stated that my truck was in the shop. In actuality, I had picked it up the night prior. She also stated that he said that he had left "LIKE 4" messages. Then, the 5th call on the 2nd day, he stated that a "MIX UP" had occurred and the TPMS had failed plus I had some leakage on the rear shocks. $200 to replace TPMS. So, my truck is showing a TPMS error - for the second time. Nobody has figured out WHY. There is not any reason for one sensor to fail and the others haven't. Then, he wants to charge me $300 for installing a set of shocks. Lastly, he said - AND I QUOTE "We could play phone tag, if that's the way I wanted to go". UNPROFESSIONAL, DISRESPECTFUL, COCKY and IMMATURE. First, he estimated $110 to fix the TPMS. Then, the no info on phone messages. Third, the lack of customer notes from the technician or the service writer. Fourth, the absolute miscommunication internally at the dealership. Fifth, the suddenly we have the TPMS now and it'll cost $200. Sixth, the attempt to upsell me a set of shocks with install for $300. I can get a darned good set of shocks for $70 each and install them myself. Seventh, his sarcastic tone and unprofessional demeanor on the phone is not only unacceptable professionally - I take his mouthy and smartass tone as a personal disrespect. He alone has individually put a bad taste in my mouth towards Landmark. Eighth.... $200 to replace one TPMS and $513 to replace all 4??? where does that add up?? So, after meeting with Kyle Snapp, my truck TPMS was fixed/replaced. It was found to be the right front TPMS - NOT the right rear as previously stated. Upon further review of the Vehicle Report Card that was completed by the service tech (Robert Herzog), things are even more inconsistent and incongruent. It was noted this morning, that the basic scheduled maintenance items weren't checked off as being done. Then, I checked it further when I got home. Under Steering / Suspension, the shocks are checked off as being serviceable and okay at this time. They were marked GREEN (Checked and okay at this time). The Service Advisor (Kyle McCullah) tried to sell me a set of shocks for $300. He stated that there was some leakage, which should have been checked as YELLOW (May require future attention) if that was the case. Under TRANSMISSION / DRIVE AXLE, the clutch operation is marked as GREEN. I don't know how in the world he checked a clutch on my truck. It has an automatic transmission. More

Oil change I had brought my vehicle in for its regular scheduled oil change inspection and the staff was very nice and welcoming. I will definitely recommend For I had brought my vehicle in for its regular scheduled oil change inspection and the staff was very nice and welcoming. I will definitely recommend Ford for maintenence. More

Great experience I personally think Landmark's service department is one of best, if not the best, in Portland. I have leased and purchased Fords from Landmark in the I personally think Landmark's service department is one of best, if not the best, in Portland. I have leased and purchased Fords from Landmark in the past and have always been satisfied. Even automobiles that I have not purchased from Landmark I have the maintenance done at Landmark... Kari in Internet sales made this purchase very pleasant. Dan, More

Detail shop help was great! I called to schedule a detail for my car bc I had a mishap in the car and was having a hard time getting it clean. The man listened to the problem, an I called to schedule a detail for my car bc I had a mishap in the car and was having a hard time getting it clean. The man listened to the problem, and then let me know what my options were in terms of what the shop could do (not much, without dismantling the interior due to a large liquid spill through the carpet into the metal parts of the car) and some suggestions of what I could do, including caveats about making sure it got bone dry and and offer to put it into Fords car-dryer to make sure it was done completely. I appreciated his candor and his expertise. Would highly recommend. I have used this Ford service center before, and have no complaints, but this guy stood out. More

Perfect Customer Service Our experience at Landmark For was amazing! Our salesman was knowledgeable and friendly, and he did not make it feel like a high pressure experience. Our experience at Landmark For was amazing! Our salesman was knowledgeable and friendly, and he did not make it feel like a high pressure experience. Our entire dealing was casual and comfortable. It was nice to be treated more like family than like customers especially considering this is such a large investment for us as customers. Thank you for making it all so straight forward and easy to do. More

The best in the business I was in and out in just two hours. They did a great job!! They just got a customer for life. I just want to say thank you the Landmark team. I was in and out in just two hours. They did a great job!! They just got a customer for life. I just want to say thank you the Landmark team. More

Exellent Service. I have had my FORD & LINCOLN cars , serviced at LANDMARK since moving to Oregon. I have great respect for all the employees I have dealt with, & appre I have had my FORD & LINCOLN cars , serviced at LANDMARK since moving to Oregon. I have great respect for all the employees I have dealt with, & appreciate the friendship along with the service! More