Landmark Ford

Did Not Do Requested Work And Charged Me Took my car to landmark Ford on 8/16 for a basic oil change. Got it back and inspected it. The first thing that stood out was that a bunch of oil drip Took my car to landmark Ford on 8/16 for a basic oil change. Got it back and inspected it. The first thing that stood out was that a bunch of oil drippings were not cleaned off of my plastic radiator cover. After further investigating, I found that the oil filter hadn't been change. It was pretty noticeable that it still had a bunch of road grime on it from in between oil changes and not just greasy hand prints from an employee changing the oil. So, finally I checked the oil and guess what....It was dirty. Keep in mind that I only live a few miles from the dealership and my oil has been meticulously changed since I've owned it and it has never been dirty looking after driving a few miles. So, they either did not change the oil and filter or they just changed the oil and didn't change the filter. Not sure and don't care. The same day, I called and left a message with the service manager and general manager. Guess what... Neither of them called me back. I took pictures and have a good witness. I am never doing business with them ever again. My recommendation is always inspect your car. More

Dave has an unprofessional attitude Up untill now i had a bad run in with a certain employee named dave.. I was quoted a price if $360.00 for a cv axel boot replacement. He quoted me $66 Up untill now i had a bad run in with a certain employee named dave.. I was quoted a price if $360.00 for a cv axel boot replacement. He quoted me $660.00 for the repair! Keep in mind that i told him i tried to do it myself. I lacked the tools, and experience, saw it done on you tube and done in under a half hour. Video said it was for 04-2010 trucks! Yeah just a little hiccup! I was working on truck and about croaked about the price jump of $300.00. I said billxxxx he hung up! Needless to say that was unprofessional on his part, to not explain why the cost spike or to hear me out. I also bought the part from them which was supposed to have the boot clamps with the item and explained that at parts counter and they were baffled. I. Never had a bad experience with any of their team members until last night. Well i guess dave talked to other team members to not to speak with me, to me a proffesional would expect some flak, and continue to speak with a cash paying customer to explain or justify pricing and details of why so much more. In the business world this is unacceptable and unprofessional. Feelings must be put aside, if you are to conduct business. Otherwise business will not run its course. Thanks dave for the bad seed you put in your company's reputation. I tried to rectify and call you on a one on one to keep good business however you cant get past your ego. Good luck to wherever you go. Sherri did offer me a discount if $150.00. I have to say the night team is uncoropitive and price way higher no profesionalism there. Just do whatever they feel needed to save their skins More

Jeff the Best We bought a Continental from Jeff a few years ago and had such a great experience we called him again. We were looking for a second car, called Jeff, We bought a Continental from Jeff a few years ago and had such a great experience we called him again. We were looking for a second car, called Jeff, told him what we wanted. He found exactly what we wanted!!! Thank you Jeff!! More

There's a reason Landmark's #1 For over 20 years we've been doing business with Landmark, buying vehicles & having them serviced here too. Always this dealership impresses with it's For over 20 years we've been doing business with Landmark, buying vehicles & having them serviced here too. Always this dealership impresses with it's organized & friendly personnel, yesterday purchasing our 2019 Ranger was again memorable. We had custom ordered the truck several months ago through Scott Sprout & he made the whole experience great. From helping us build the perfect truck, to keeping us updated over the time Ford took to assemble & transport it to Portland, to walking us through delivery yesterday, Scott was consistently taking good care of us. Kari Locke is lovely, she took us through the explanation of warranties, selecting our custom plate, & the signing of all the paperwork was comfortable & quick. We always recommend Landmark to our friends & now have more proof of why it's the #1 dealership in the Pacific Northwest! More

Trevor was great I bought a used vehical from for and while the dealership was fine Trevor was above and beyond. Great personality, wonderful customer service, astound I bought a used vehical from for and while the dealership was fine Trevor was above and beyond. Great personality, wonderful customer service, astounding understanding of a customer and an over all wonderful person. If you ever go to this dealer ask for Trevor!!!!!! More