Landmark Dodge Chrysler Jeep
Independence, MO
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450 Reviews of Landmark Dodge Chrysler Jeep
This was, BY FAR, the worst car buying experience I've ever had. I'm an easy going guy that tries to keep an open mind about circumstances...but good lord. Places like this are why people have bad views o ever had. I'm an easy going guy that tries to keep an open mind about circumstances...but good lord. Places like this are why people have bad views on used car sales. How long should it take to buy a vehicle? 2.5 hours? How about 2.5 days? Well guess what...mine took 2.5 WEEKS!!! Had I known they screwed up the deposit process and DIDN'T actually collect the deposit...I would have told them to kick rocks. It took them 2.5 weeks (actually just over 2.5 weeks) to get the paperwork done and ready for signatures. And big surprise...I'm now driving my vehicle on an expired 30 day tag because they screwed that up as well. Can't get anyone to call me back because apparently they are all off work or out of the office. On another note...we recently bought my wife a car from Carvana and it was AMAZING! Quick, painless and completely worry free. Can you see where I'm going with this? Avoid Landmark Dodge Chrysler Jeep Ram and go to Carvana...or ANYWHERE ELSE! More
Our family recently purchased a 2021 Jeep Cherokee from Gavin. He did such a great job for us. He was very up front about pricing, never pushy and so accommodating about everything we wanted to look at. He Gavin. He did such a great job for us. He was very up front about pricing, never pushy and so accommodating about everything we wanted to look at. He made it a great experience for us, very relaxing, especially compared to the pressure we felt when we looked at other car dealers. He answered all of our questions and definitely earned out trust. Thank you Gavin! More
Tons of hidden fees. The advertised price is before dealer prep fees of ~1,200 and requires financing and trade in. If you are not financing or trading you can expect t The advertised price is before dealer prep fees of ~1,200 and requires financing and trade in. If you are not financing or trading you can expect to pay much more. Making an offer is complicated by the need to make a “formal offer”, document and put earnest money up (you need cash). It’s absolutely ridiculous. What's worse, the sales manager hides in a back room vs coming out and talking to the customer. More
CUSTOMER SERVICE REP was great. People were friendly. I had to tow my truck here to receive diagnosis of problem. They read code and really did nothing else and charged me $180 buck People were friendly. I had to tow my truck here to receive diagnosis of problem. They read code and really did nothing else and charged me $180 bucks. Disappointed with mechanic tech an bare minimum approach. Contact named Jamie was great, friendly and excellent however she does not handle the mechanic part. Wish they would have worked with me on bill due to lack of service. Other than that, nice people. More
I recently visited Landmark Dodge with high expectations, hoping for a pleasant and professional experience. Unfortunately, my visit turned out to be quite the opposite. From the moment I walked in, I felt t hoping for a pleasant and professional experience. Unfortunately, my visit turned out to be quite the opposite. From the moment I walked in, I felt that the customer service was lacking. The most troubling part of my visit was the interaction with the manager, Karl Petersen. His behavior was unprofessional and rude, which added to the overall negative experience. Rather than addressing my concerns with courtesy and respect, he was dismissive and disrespectful, making me feel undervalued as a customer. I believe that customer service is a critical aspect of any business, and based on my experience, Landmark Dodge falls short in this area. I hope that management takes this feedback seriously and works on improving their customer service and professionalism. I cannot recommend Landmark Dodge to others based on my experience. I would advise potential customers to seek other dealerships where their business might be more appreciated and their concerns addressed respectfully. More
Service dept provided excellent service in repairing my trucks starter. I needed the truck back the next day, and they got it done with time to spare. trucks starter. I needed the truck back the next day, and they got it done with time to spare. More
To say the least I was not impressed with the dealership in itself nor the people in it other than Derek and Tucker from used cars. Derek and Tucker were both very friendly from the start. Tucker made sure in itself nor the people in it other than Derek and Tucker from used cars. Derek and Tucker were both very friendly from the start. Tucker made sure to communicate everything he knew about the vehicle along with doing everything he could to get me in touch with someone to get it fixed. I came to the building 45 minutes from me just for the person who I was supposed to speak with not to be there. As I was waiting Derek saw me waiting remembered me from two weeks prior, asked what I was there for and told me he’d get everything taken care of and to take my truck up to there shop. All around I would buy a vehicle from either of them again and have recommended them both to multiple people. More