Landers Toyota - Service Center

Took our vehicle for the airbag recall. Arrived at 10;15 for a 10:45 appt time. told it would take a couple of hours. We came back at noon and were told it would be ready at 2:00, since we Arrived at 10;15 for a 10:45 appt time. told it would take a couple of hours. We came back at noon and were told it would be ready at 2:00, since we live in Maumelle we decided to call at 2 to make sure it was done. Were told it hadn't been started. We called again at 4;40 and were told they checked the "harness" and it was fine. We will never return and will use the dealer in Conway. Very unprofessional and not customer friendly. We bought our car there and they were wonderful. Service dept. not so much. More

Know this~ pre-sell, they'll be all smiles, folksy and full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty opti full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty options. I've always been leary of warranties, so I was hesitant when their Finance Manager started his pitch. He was good. He smiled, assured me of the stellar commitment to service and even provided me his personal cell number to call, should I ever have problems with service after the sell. Based on his appearence of sincerity, we bought the platinum warranty and the scheduled oil change maintenance plans. First issue was a malfunctioning radio. It never worked. It would sputter, hiss and crackle every time the truck was started, and I wasn't able to even turn it off. I took it in twice, leaving it for multiple days at a time, to get it fixed under warranty. It took eight months before they finally replaced the unit. I spent eight months constantly hassling with their service reps. Exhausted and frustrated with the total run-around, I called the Finance Manager that had been so assuring that he'd help me if I ever ran into problems. He blew me off both times, and he hung up on me the last time I called. Good ol' fashioned sleazy car sales tactics. Then, I took the truck in for routine oil change and muli-point inspection before taking the truck on a long road trip. Landers Toyota gave it a clean bill, noting only the airfilters needed replacing. Halfway thru my trip, the steering started making grinding noises. It turns out the power steering fluid was very low. Yet, just days before, they gave gave it a thumbs-up. Now, I have to wonder what else they missed? To be fair, I have managed to get responses from upper management, but only after hours of leaving voice mails, emails, etc. They all empathize and say all the right things, but again, no follow up or follow through. It feels like it's all been for show, a series of meaningless gestures that hasn't really addressed the problems at all. All I want is for them to provide the services that I've paid them for. Nothing more, nothing less. All of this started with me using the 'please and thank you' approach. As time wore on without recourse or results, I had to escalate. This review is my last resort to have my problems addressed. Nothing else has worked. Buyer beware. More

The absolute worst service department in my experience as a car owner ever ! I have purchased 6 Toyota’s in the past 20 years and have bought 4 from Landers . I called for an appointment two days in advance a car owner ever ! I have purchased 6 Toyota’s in the past 20 years and have bought 4 from Landers . I called for an appointment two days in advance upon arrival I was told I possibly would have to wait 1 hour or longer . 2hours and 45 minutes later I got my cad with no explanation ! I love Toyota’s and will buy another but not from Landers! I will go to Orr or Caldwell for my next car !! Service is very lmportant !!! More

While in for a scheduled oil change and tire rotation the service advisor told me that my front brakes needed new pads (2mm remaining on them). The advisor also said the back brake pads were good(7 mm thick service advisor told me that my front brakes needed new pads (2mm remaining on them). The advisor also said the back brake pads were good(7 mm thick). He gave this info to me in writing. On a return visit to get the front brakes done the advisor said I needed back pads because they were dangerously thin (2 mm). I paid for the front pads and took my Highlander to a independent brake shop. The back pads still have well over half the original thickness on them. I consider this bate and switch. SO beware when going to this service department for service. More

20,000 mile service, appt was easy to make, car was ready quickly, text communication easy to deal with as was online payment. Very satisfied quickly, text communication easy to deal with as was online payment. Very satisfied More

Service manager went above and beyond to solve a question of extra insurance I paid for. Initially denied but the manager called and resolved the issue and the damaged tire was paid for. Saved @$370. Way to of extra insurance I paid for. Initially denied but the manager called and resolved the issue and the damaged tire was paid for. Saved @$370. Way to go Landers😀 More

This is my first Toyota purchase, but I am very pleased thus far. The first service to Landers was an extremely simple and straight forward process. Professionalism and solid communication were appreciat thus far. The first service to Landers was an extremely simple and straight forward process. Professionalism and solid communication were appreciated on this visit. More

I am very pleased with Landers Toyota's service department! They were efficient and well organized. They completed the service in the time they predicted. department! They were efficient and well organized. They completed the service in the time they predicted. More

Excellent experience as usual. Thanks to your team for being there thru these trying times! Would not shop or get service anywhere else. Mike Kennedy being there thru these trying times! Would not shop or get service anywhere else. Mike Kennedy More

Simple maintenance, 15,000 mile. Appointment on time, very clear communication, car ready quickly, received text, car ready to go. Very professional. Always a positive experience. No cost due to war very clear communication, car ready quickly, received text, car ready to go. Very professional. Always a positive experience. No cost due to warranty. More