Landers Toyota - Service Center

Repair of Radio After complaining about no one mentioning whether they looked at or found anything wrong with the radio in the 2014 Taucoma during the 5000 mile check After complaining about no one mentioning whether they looked at or found anything wrong with the radio in the 2014 Taucoma during the 5000 mile check up, the very next week, since my son in law brought the vehicle in for us for the 5000 mile maintenance check up, he got a call from the dealership letting him know that a radio had been ordered and set up an appointment to bring truck back in to replace it. My son in law also said during that week he received 2 more calls. I think that is odd he not being the owner only the one who brought it in that is getting all the phone calls. I cannot rate accurately rate customer service, friendliness. or over experience since my husband or I or my son in law stayed during the repair, vehicle was just a drop off and pick up. More

I purchased a NEW 2010 Camry in 2009 with two free service oil changes. The first service I found cigarett butts, plural, on the drivers side floor when I entered the car at the exit of the service de service oil changes. The first service I found cigarett butts, plural, on the drivers side floor when I entered the car at the exit of the service department, upon further inspection, I found oil spilled on engine, small but enough to cause oil smell. Salesman who sold car to me would not look into any resolution, so service manager told me I may have left cigarett residue in auto, I do not smoke nor have I ever smoked and I am single, so NO one has been in my car even with a glass of water! One wheel rim has a small scratch from a curb not very noticable but I know it is there, so when I see my wheel's have been rotated and the wheel with the scratch is still in the same place it was when I arrived, hhhmmmm, mabe they removed the tires from the rims and rotated the tires and put the rims back where they were when I arrived, do you think? HA! I was charged for wheel rotation though! There were a couple of recalls and when I had the work done, there was a greasy hand print on the door support drivers side between whindshield and door. They said I must have put it there when I checked the oil. Salesman who sold me the car no longer works there and maintenance mistakes are my fault, so when I tried to talk to the owner of the dealership, he just wanted to sell me a NEW car and ignored any complaint I had, he would make a good politician. I have moved my business to another Toyota dealership and am very happy! Toyota has served me well, however dealerships can be changed. More