Landers Toyota - Service Center

11/07/24: Another wonderful experience at Landers, L. R.thanks to Christopher Rankin (779-4068), who oversaw all aspects of my visit. Christopher is a wonderful representative for the dealership, and I f R.thanks to Christopher Rankin (779-4068), who oversaw all aspects of my visit. Christopher is a wonderful representative for the dealership, and I found myself shaking his hand and re-iterating my appreciation, over and over. My days of going to a private garage on some street corner are over, and they have been since I dealt with Landers Toyota, Little Rock More

HIGHLY disappointed and concerned is an understatement. I bought a new 2021 vehicle from Steve Landers in October 2020. I have been diligent in getting my vehicle checked at Steve Landers every 5k miles. I I bought a new 2021 vehicle from Steve Landers in October 2020. I have been diligent in getting my vehicle checked at Steve Landers every 5k miles. I keep every multi-point inspection sheet after my service. I am an attorney; not a vehicle service tech/manager/specialist. As such, I rely completely on the expertise of the persons inspecting my vehicle and the information they provide to me upon payment. For every inspection since I have owned this vehicle, my tires have been marked in the green, indicating the inspection result is “ok.” Nothing has ever been mentioned to me about my tires requiring “further attention” (marked in the yellow) or “immediate attention” (marked in the red). The inspection sheet says: “Check Tires / Tread Depth” and has a place for a “Tire Inspection Comment.” Again, my tires have always been noted in the green, indicating they are ok. My last service was 8/27/24, just over 1 month ago. A week ago, I visited my dad, and as soon as he looked at my vehicle, and specifically my tires, he told me that they were all dry rotted, and this could be a safety hazard not only for me but for others if I were to have a blow out while driving. I immediately called and made an appointment with Steve Landers. I spoke with the service manager, Adrian, and the new tire specialist, Russell. After explaining my safety concern and concern for their standard of practice and lack of tech training, I was told that the service techs only do a “visual inspection” and they “only check tread depth.” Of course I am confused because 1. A visual inspection would lead a trained tech to identify dry rot in between the tread on every tire, especially when the tech is close enough to the tire to check the tread and air the tires, and 2. That is not what the multi-point inspection sheet says. I am very disappointed in the lack of accountability, lack of concern for inadequate training within the department, lack of concern for legal liability for the company and individual employees, lack of ensuring safety is a top priority, and their version of making this “right” by making excuses, covering for their employees’ failure to adhere to generally accepted practices, and offering me 20% off an alignment if I buy all new tires. As if this wasn’t concerning enough, after my last inspection in August, I was given my paperwork, told to pay, and sent on my way. No one ever mentioned anything to me about the inspection of my vehicle or if anything would require further attention. Every other time before this appointment, I would get a call that an extra service/maintenance is needed (I.e., a filter needs to be replaced). A couple weeks go by, and I get what appears to be an advertisement in the mail from Steve Landers, with deals on pricing and mentioning that it may be time for new brakes. I was confused because needing new brakes was never mentioned to me at my last service appointment. I pull out my paperwork, and sure enough, they marked the front brakes in the yellow, as needing further attention. I was blindsided. The lack of communication regarding parts of a vehicle that are significant to human safety and wellbeing is a complete disregard to the risk posed and the potential consequences thereof. I have lost all confidence in this department, and I can only assume Steve Landers’ gross negligence, recklessness, negligent hiring, negligent training, and negligent supervision permeates the entire company. I would pay full price for an alignment before I trust Steve Landers and its employees to perform any inspection or service on my vehicle again. It’s safe to say they have lost a loyal customer, and I am so thankful that God has protected me while driving. More

Adrian Daniels is the best! He always helps get me in and out! He takes time and explains things as needed! He’s just great! He always helps get me in and out! He takes time and explains things as needed! He’s just great! More

I have had my vehicle for 3 weeks in total. I’ve had to bring it in twice for a total of 6 days already. The second time I brought it in for the heat not working, they tinted my windows without I’ve had to bring it in twice for a total of 6 days already. The second time I brought it in for the heat not working, they tinted my windows without consulting me. What a nightmare and now I’m stuck with it.. More

Prompt work; courteous attendants. Wait time was amazing. I was able to work while waiting for my vehicle. Wait time was amazing. I was able to work while waiting for my vehicle. More

Gave lady heads up on issue. They did no groundwork on it prior to my appointment. They did no groundwork on it prior to my appointment. More

Made appoint on Saturday, August 20th for Wednesday, August 24th to have a Crankshaft Position Sensor replaced. After arriving they advised that I replace my 2 rear tires because of the tread depth. I r August 24th to have a Crankshaft Position Sensor replaced. After arriving they advised that I replace my 2 rear tires because of the tread depth. I received a quote and accepted it. First they had ordered the wrong Crankshaft Position sensor, which was the main reason why I brought the vehicle in for service. The new crankshaft sensor arrived 1 week and 2 days later. After leaving the dealership I noticed that my truck was driving weird. My partner noticed that my back rear tire was wobbling bad. This is one of the tires that was replaced. My truck was unable to be used for over a week be cause of the combination of bad Crankshaft Position sensor and wobbling tire. I brought my vehicle back in for service on Saturday, September 3rd. One day after the Crankshaft Position sensor finally arrived. They claim that I have a bent wheel axel causing the wobble and gave me a nearly $3000 estimate to repair. My truck did not have a bent wheel axel when I brought it in initially, but now has a bent wheel axel according to Landers Toyota. Estimates are extremely high and they may damage your vehicle. More

Clifford from the parts department is so awesome. He has a great attitude on the phone and helped me get my problem sorted. He’s super amazing. He has a great attitude on the phone and helped me get my problem sorted. He’s super amazing. More