Landers Toyota

11/07/24: Another wonderful experience at Landers, L. R.thanks to Christopher Rankin (779-4068), who oversaw all aspects of my visit. Christopher is a wonderful representative for the dealership, and I f R.thanks to Christopher Rankin (779-4068), who oversaw all aspects of my visit. Christopher is a wonderful representative for the dealership, and I found myself shaking his hand and re-iterating my appreciation, over and over. My days of going to a private garage on some street corner are over, and they have been since I dealt with Landers Toyota, Little Rock More

Billy was extremely unprofessional and got very upset that he had to work to sell a vehicle. He was upset that I was smiling when speaking to my sales rep, and told me I was not serious enough to make th that he had to work to sell a vehicle. He was upset that I was smiling when speaking to my sales rep, and told me I was not serious enough to make the deal happen. More

Jason Thomas did an excellent job helping find a Tundra that I was looking for . He was courteous and listened to my needs and sold me exactly what I needed. He was very professional and was a pleasure to that I was looking for . He was courteous and listened to my needs and sold me exactly what I needed. He was very professional and was a pleasure to work with.I bought this Tundra Limited 2025 on 10/08/24 Thank you Jason Michael R. Fisher More

HIGHLY disappointed and concerned is an understatement. I bought a new 2021 vehicle from Steve Landers in October 2020. I have been diligent in getting my vehicle checked at Steve Landers every 5k miles. I I bought a new 2021 vehicle from Steve Landers in October 2020. I have been diligent in getting my vehicle checked at Steve Landers every 5k miles. I keep every multi-point inspection sheet after my service. I am an attorney; not a vehicle service tech/manager/specialist. As such, I rely completely on the expertise of the persons inspecting my vehicle and the information they provide to me upon payment. For every inspection since I have owned this vehicle, my tires have been marked in the green, indicating the inspection result is “ok.” Nothing has ever been mentioned to me about my tires requiring “further attention” (marked in the yellow) or “immediate attention” (marked in the red). The inspection sheet says: “Check Tires / Tread Depth” and has a place for a “Tire Inspection Comment.” Again, my tires have always been noted in the green, indicating they are ok. My last service was 8/27/24, just over 1 month ago. A week ago, I visited my dad, and as soon as he looked at my vehicle, and specifically my tires, he told me that they were all dry rotted, and this could be a safety hazard not only for me but for others if I were to have a blow out while driving. I immediately called and made an appointment with Steve Landers. I spoke with the service manager, Adrian, and the new tire specialist, Russell. After explaining my safety concern and concern for their standard of practice and lack of tech training, I was told that the service techs only do a “visual inspection” and they “only check tread depth.” Of course I am confused because 1. A visual inspection would lead a trained tech to identify dry rot in between the tread on every tire, especially when the tech is close enough to the tire to check the tread and air the tires, and 2. That is not what the multi-point inspection sheet says. I am very disappointed in the lack of accountability, lack of concern for inadequate training within the department, lack of concern for legal liability for the company and individual employees, lack of ensuring safety is a top priority, and their version of making this “right” by making excuses, covering for their employees’ failure to adhere to generally accepted practices, and offering me 20% off an alignment if I buy all new tires. As if this wasn’t concerning enough, after my last inspection in August, I was given my paperwork, told to pay, and sent on my way. No one ever mentioned anything to me about the inspection of my vehicle or if anything would require further attention. Every other time before this appointment, I would get a call that an extra service/maintenance is needed (I.e., a filter needs to be replaced). A couple weeks go by, and I get what appears to be an advertisement in the mail from Steve Landers, with deals on pricing and mentioning that it may be time for new brakes. I was confused because needing new brakes was never mentioned to me at my last service appointment. I pull out my paperwork, and sure enough, they marked the front brakes in the yellow, as needing further attention. I was blindsided. The lack of communication regarding parts of a vehicle that are significant to human safety and wellbeing is a complete disregard to the risk posed and the potential consequences thereof. I have lost all confidence in this department, and I can only assume Steve Landers’ gross negligence, recklessness, negligent hiring, negligent training, and negligent supervision permeates the entire company. I would pay full price for an alignment before I trust Steve Landers and its employees to perform any inspection or service on my vehicle again. It’s safe to say they have lost a loyal customer, and I am so thankful that God has protected me while driving. More

Garrett Bradley did a fantastic job helping us with the car we were looking for. He was courteous and listened to our needs and sold us exactly what we wanted. No pressure, just helping. The car was not on car we were looking for. He was courteous and listened to our needs and sold us exactly what we wanted. No pressure, just helping. The car was not on the lot but Garrett stayed in contact with me to let me know what was going on. He was very professional and was a pleasure to work with. Thanks Garrett!!! John M.May More

Malcom Bailey is the man. He went above and beyond to understand my needs and accommodate accordingly. Senior Leadership Chris Chase demonstrates a commitment to customer sati He went above and beyond to understand my needs and accommodate accordingly. Senior Leadership Chris Chase demonstrates a commitment to customer satisfaction. We are excited for our Landcruiser, and enjoyed taking it through the Arkansas Grand Canyon on the way home. Thank you Malcom and Chris! More

Amazing an incredible service . . Andrew O’Conner was excellent to work with.. got me the right car for work fast!!!! . Andrew O’Conner was excellent to work with.. got me the right car for work fast!!!! More

Great place with great people. Jason T. made my buying experience as easy as it gets. Jason T. made my buying experience as easy as it gets. More

The second I walked into this dealership Mr Jason walked up to me with great customer service. Mr Jason tried everything in his power to help. He even transferred me to a different dealership and help me le up to me with great customer service. Mr Jason tried everything in his power to help. He even transferred me to a different dealership and help me leave with a car! He takes his time and is very patient. More

Found the perfect vehicle for my daughter and Randy Ellis and the team provided excellent customer service! and the team provided excellent customer service! More