Landers Toyota NWA - Service Center

Don Joiner is the most friendly, professional, knowledgeable service manager I have ever met. He does an admirable job of advising the correct service for my car. He is a reason I will go back t knowledgeable service manager I have ever met. He does an admirable job of advising the correct service for my car. He is a reason I will go back to Toyota of NWA for my next purchase. I'm sure his supervisor knows how great he is, but please tell him for me anyway. Thank you! More

I service my Toyota Camry with this dealer. They respect you and treat you in a friendly way. They fixed 2 car issues for me without any fuss (under Toyota warranty) although I had not bought my car here. you and treat you in a friendly way. They fixed 2 car issues for me without any fuss (under Toyota warranty) although I had not bought my car here. Free car wash is offered any time; if you regularly service your car here. They do take care of you! More

I own a 2011 Toyota Sienna, which I brought in for an oil change/tire rotation on September 8th, 2011. A service required light came on in my car this morning (Oct 18th, 2011), my husband called and was told change/tire rotation on September 8th, 2011. A service required light came on in my car this morning (Oct 18th, 2011), my husband called and was told to bring it in at 10:30 and they would see what the light was indicating. On my way to the dealership I thought maybe it was low tire pressure as the indicator looked a bit like a tire (duh!). When I pulled up, a man asked what he could do for me. I explained what the issue was, all the while my four month old was screaming in the back seat. Brooke (?) came out and asked what I needed; she said it was indeed the tire pressure, "but it will be a few hours as there are three cars ahead of yours." Mind you there were no other cars in any of the service lanes and though it obviously does not follow that there were not cars ahead of mine; the perception is bad from a customer standpoint however. I became a tad irritated and said I would do it myself. As I drove away, I got a bit more irritated at the manner in which I was dealt with. How long would it have taken them to put air in my tires (which should have been done at my last service anyway)? Certainly worth their time to save their dealership this horrible review. Not that this should allow me faster or better service, but I had a four month old in the car. My child’s safety should have engendered some sort of concern in either of these two people. I walked in and asked to speak with the general manager. Chris Powers walked by and said he would be right with me, then proceeded to walk up to a sales rep and begin discussing something. They meandered around the dealership floor talking, showing no sense of urgency in getting to me or my concerns. I finally asked why he was not immediately dealing with an obviously displeased customer, again I will admit that I am by no means the only customer and I might not be his most pressing concern. It comes back to perception; never allow customers to believe that they are not the most important issue at present, regardless if they are or not. He seemed to put the needs of a salesman and a potential sale ahead of mine, which paints a pretty ugly picture of how one can expect to be treated after they cash the check. Jackie rickville, the customer service manager approached me and asked what she could do for me. In a very agitated state by this point, I expressed my most serious displeasure at being so rudely handled. Those who purchase a new car spend a substantial amount of money and I for one expect the service to reflect that. To end my experience on the worst possible note, Jackie allows her eyes and demeanor to reflect how she feels when dealing with unhappy people. I am not sure if she realizes that her eyes tend to roll when dealing with unhappy customers, not exactly the best quality for a customer service manager. I certainly hope whoever at Toyota of North West Arkansas reads this review passes that helpful information on to her. In any event, to allow me to drive away with low tire pressure in a car carrying a four month old baby leaves me befuddled and quite disappointed. At every step in this interaction there was an opportunity to improve their standing in my eyes; they failed in every way possible. I will do my very best to not give my business to this dealership ever again and will urge anyone else concerned to do the same. I would also like to add that every time I have brought my vehicle in for service at this dealership, something is always missed. Usually it is small stuff but the service has always been beneath the standards I am sure Toyota would accept. More

My car is two years old. I bought it certified preowned in July of 2010. I've had to take my car to Toyota of NWA to fix the same problem withmy window seal FOUR times, keep in mind that I have to drive 6 in July of 2010. I've had to take my car to Toyota of NWA to fix the same problem withmy window seal FOUR times, keep in mind that I have to drive 60+ miles round trip everytime I go to the Toyota dealership. The first time they had to order the clips because the service department I guess doesn't carry parts in the shop. ? The second time they put the clips in backward. The third time it was fixed, two weeks later the seal popped off again. This time, I took the car back to fix the air conditioner knob on my dash AND the window seal. I'm utterly dissatisfied that I have to pay to order the part for my ac. This car is two years old, shouldn't the interior feature last longer than two years? One would think with Toyota trying to climb out of the hole they've been in the last few years, they're customer service AND quality of work would be better. You would think they would want to try to make their customers happy and TAKE CARE OF THEM! I will NEVER purchase another Toyota and I will NEVER recommend Toyota of NWA to anyone. Toyota has lost my business. Your views on customer service are completely backwards. A smile and handshake at the front door is NOT customer service. It's a mere fragment of customer service but it's not enough to keep customers happy and loyal. More

Brian Garrett was a fantastic Sales person. When I arrived at the dealership it was for service on my 07 Tundra. I started talking with him about my truck and decided to look at a new one. He was pati arrived at the dealership it was for service on my 07 Tundra. I started talking with him about my truck and decided to look at a new one. He was patient and listened to my concerns. When dealing with the new truck all issues disclosed during the sale were taken care of immediately. As for the price, I would of loved to get the truck for a cheaper price as things are so high all over. More

We went in to get a flat tire fixed on our Toyota Yaris and started looking at the new Prius. Barry approached us and asked us a few questions about our preferences. he went out into the lot and found a Pr and started looking at the new Prius. Barry approached us and asked us a few questions about our preferences. he went out into the lot and found a Prius to match and asked us if we wanted to test drive it. He drove us first so he could show us the different controls of the car then let me drive. Back at the dealership he informed us of the 0% financing offer, got us a good trade-in offer on our car, and brought down the price to match my suggestion. the only reason I said only good for price was I felt I may have been able to suggest a little lower price, but I really don't have regrets. His follow-up calls have been very friendly. More

I have brought my 05 Corolla in for service many times and have had the pleasure of dealing with Steve,Brooke and Josh everytime I visit. These people are outstanding in what they do. True proffesionals t and have had the pleasure of dealing with Steve,Brooke and Josh everytime I visit. These people are outstanding in what they do. True proffesionals that make sure the customer is number 1. I can not say enough at how hard they work to make sure I'm satisfied with my experience with them, and I am! These three individuals are truely proffesional and diserve recognition in my book. I would recomend this dealership to anyone for Toyota service. Top notch!! You have a good crew with these three. Scott D Taylor. More

I was impressed with the speed of service and Brooke was very professional, one of the friendliest service employees I've ever dealt with. She went out of her way to make sure every customer was taken care very professional, one of the friendliest service employees I've ever dealt with. She went out of her way to make sure every customer was taken care of promptly with a great attitude. Overall, an excellent experience. More

Every person at Toyota of Northwest Arkansas is all about service and support. My fabulous new prius was having some minor issues one afternoon. I called the dealership and talked to Clint who was so helpf service and support. My fabulous new prius was having some minor issues one afternoon. I called the dealership and talked to Clint who was so helpful! I was supposed to be leaving town two hours later to get to Little Rock for an educational conference where I was speaking. He offered to get me a loaner right away. When I arrived, they had me back on te road in a flash and I didnt miss a step. When I arrived back in town the next day, they gave me great news that it was nothing major wrong with my prius. My car had been cleaned inside and out as well. I love MY Toyota dealership and will never buy another car anywhere else! More

Great dealership especially the Service Department. Our family has four cars and all are service at this dealership. They are consistently friendly, prompt and honest. I've never had them recommend serv family has four cars and all are service at this dealership. They are consistently friendly, prompt and honest. I've never had them recommend service that wasn't necessary. This dealership has affected our brand purchase decisions. More