Landers Toyota NWA - Service Center

Long Wait, No Communication, & a Rude Service Desk Employee I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about be I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about being late to pick my child up from daycare, I got up to ask a service desk employee how much longer my wait would be only to be told that the service being performed on my car takes an hour and the technician working on it had had to finish up another job before he was able to get to mine. This gave me no idea how much longer I'd be waiting and I honestly thought he was saying that the technician had just started on my car and would be another hour!!! When I asked what was taking so long (with a confused and irritated tone, of course), the service desk person leaned toward me aggressively and rudely repeated the same thing about the service and the technician!!!! I was horribly embarrassed, shocked, and on the verge of tears. Fortunately, I was lucky another employee came along, intervened, and answered my questions kindly and professionally. Apparently, my car was about to be finished and I left less than 10 minutes later. I'll be pursuing this matter further with the general manager. More

Johnny Guiterez Went beyond to help me out when my mini potbelly pig Gizmo knock one of my controls in I got 2 of them back in but could not get the third one back Went beyond to help me out when my mini potbelly pig Gizmo knock one of my controls in I got 2 of them back in but could not get the third one back in he fixed and was very nice about it and very respectable I gave him a hug of my appreciation So who ever reads this please tell him good job More

Service of 4 Runner and Avalon I brought in my 4 Runner and Avalon in for basic service on consecutive days Tim Doran was the service manger on both. He set appropriate expectatio I brought in my 4 Runner and Avalon in for basic service on consecutive days Tim Doran was the service manger on both. He set appropriate expectations on time, discussed how to go about a couple of recalls and pointed out a couple of needs on the 4 runner. Very pleased with their service. More

Great Customer Service Really appreciate the customer service by Don Joiner. He alerted me to a hidden potential manufacturers defect on my Rav4 engine. He was knowledgeab Really appreciate the customer service by Don Joiner. He alerted me to a hidden potential manufacturers defect on my Rav4 engine. He was knowledgeable about the process and is helping me find a solution. If I had gone to another place or worked with another associate I may never have found the problem. Thanks Don! More

This is why I come back for service on my RAV4 I came in for oil change and check the tires and they included a recall. William advised me as to how long it would take and offered a ride to anywher I came in for oil change and check the tires and they included a recall. William advised me as to how long it would take and offered a ride to anywhere I wanted to go until the work was done. I really appreciated he help and professional attitude. I will be back! More

Excellent Dealership Experience Don Joiner is a very professional individual. He took time to make sure that any concerns I have was addressed. While waiting for service, I was quite Don Joiner is a very professional individual. He took time to make sure that any concerns I have was addressed. While waiting for service, I was quite confortable in the lounge area provided. Service was quick, and I appreciate the car wash! Thank you Toyota of NWA and to Don Joiner! Kathryn McCann More

Regular service visit This was my first time getting my new prius serviced at the NWA Toyota lot. I wasn't sure if I was supposed to just drive into the bays so I got out a This was my first time getting my new prius serviced at the NWA Toyota lot. I wasn't sure if I was supposed to just drive into the bays so I got out and asked the man was very friendly and even teased me by pointing at the "drive in" signs hahaha... It was a Saturday so I was told my wait would be about an hour and a half, but my vehicle was finished in about 40mins! Yay! Andddd they ran it though the car wash (trust me. It needed it. I didn't even recognize my car clean) thank you to Sheila Estes and the NWAToyota team! More

Don Joiner Customer Service Rep I had excellent interaction with Don Joiner. He treats the customer very well. When the shuttle service was busy on the road Don dropped took me int I had excellent interaction with Don Joiner. He treats the customer very well. When the shuttle service was busy on the road Don dropped took me into his own truck and dropped me off! After Frank retired from Toyota of NWA I have dealt with Don couple of times and he is always very good! I would recommend this place and Don to anyone! Aniruddha (Ani) Marathe More

Service Like No Other Toyota of Northwest Arkansas has an excellent service department. Steve Kroon provided superior service, accomodated my every need, and made every as Toyota of Northwest Arkansas has an excellent service department. Steve Kroon provided superior service, accomodated my every need, and made every aspect convienient to me. Thanks, Scott McKinney Category Manager Stanley Black & Decker 2501 SW Aviation Drive Bentonville, AR 72712 Phone: 479-657-4634 Cell: 479-420-5447 Fax: 479-271-9798 Barry.McKinney@sbdinc.com More

Just What You Want From Your Dealership Service Experience Came in without an appointment and still they worked to get me taken care of. Had a secondary issue with why a had a humming noise 2-hrs after shutti Came in without an appointment and still they worked to get me taken care of. Had a secondary issue with why a had a humming noise 2-hrs after shutting off car and Timothy Doran, service manager easily explained what was going on and how it was a good thing. Nothing to worry about. Always like to hear that. My service issue was taken care of and I was back on the road before a read a chapter in my book. All good. Timothy Doran took care of my car needs without a hassle. Just they we all like it. Thanks Toyota for having quality people on your staff. More