Landers Toyota NWA - Service Center

Friendly, and honest. Excellent services, on time as promised, comfortable place, services advicer explained all the details about the vehicle situation clearly and the fut Excellent services, on time as promised, comfortable place, services advicer explained all the details about the vehicle situation clearly and the future of next services. More

Quick and easy I am relocating from St Louis and always used Papas Toyota, i am curious why it cost $10 more here than by Papas Toyota in St peters Mo I am relocating from St Louis and always used Papas Toyota, i am curious why it cost $10 more here than by Papas Toyota in St peters Mo More

Fast and Simple I experienced quick service and genuinely nice staff. The car wash after is always nice. I had an appointment so I'm sure that helped, but was happy I experienced quick service and genuinely nice staff. The car wash after is always nice. I had an appointment so I'm sure that helped, but was happy overall. Thanks! More

Toyota is great and Steve Landers has made it better. When I arrive early, I am waited on immediately. When I ask questions, they are all answered. Without hesitation, my car's history is reviewed an When I arrive early, I am waited on immediately. When I ask questions, they are all answered. Without hesitation, my car's history is reviewed and several cost saving suggestions are explained thoroughly. All the paperwork is organized and explained when I return to pick-up my 2003 Prius. Landers also treats my 2010 Prius just as well. You all are winners! More

First sevice Was a breeze did have an appointment though. Less than a hour can't complain about that. friendly people free coffee and donuts always a plus Was a breeze did have an appointment though. Less than a hour can't complain about that. friendly people free coffee and donuts always a plus More

Satisfaction I would like to say that I have been coming here for service of my vehicle for many years and have found this dealership to be trustworthy and complet I would like to say that I have been coming here for service of my vehicle for many years and have found this dealership to be trustworthy and complete satisfaction on all transactions that take place. More

excelent service Fast quality service by a very friendly and caring service department. Also brought in my Camry today with some scuff marks on the paint and they too Fast quality service by a very friendly and caring service department. Also brought in my Camry today with some scuff marks on the paint and they took care of it pronto. I call that going above and beyond the call of duty. Thanks so much for all you do. More

Service I would like to start off by saying that this visit was better than others in the past. I believe Mark was the advisor that helped me this time and he I would like to start off by saying that this visit was better than others in the past. I believe Mark was the advisor that helped me this time and he was great. He seemed more upfront and honest with me. The last time I was in there, the service advisor told me my rear breaks were low, .2mm, and that I should think about getting them done. I left with the advise and price checked other places and decided to just hold of till this visit, and mark told me my rear breaks were at .5mm and since they wear much slower than the front, I would be fine for awhile. Not really sure how I gained thickness on my break pads, not possible, but I was quite upset that my last experience was more about trying to get me to spend as much money as possible, instead of advising me with truer statements. Again, this visit was much better. More

Fast service I called for a recall service. Chris at the service desk helped me get in fast and schedule a time for the recall service to be performed. I called for a recall service. Chris at the service desk helped me get in fast and schedule a time for the recall service to be performed. More

Service nightmare My service experience started over a month ago with a simple oil change and tune up. I have recently moved into the area, so I had never been to Land My service experience started over a month ago with a simple oil change and tune up. I have recently moved into the area, so I had never been to Landers before and will never return. First mishap was despite me making an appointment for the oil change and spark plugs on my 07 Rav 4 no one had ordered the spark plugs. A quoted 2-3 hour job turned into a all day affair. I was slightly turned off when I first pulled in that the car hop guy's first question to me was "Are you ready to trade her in for a new one?" The service rep did not come out to speak with me about the error that had been made in ordering the spark plugs until I had waited over 4 hours. Then he blamed a out of state call center that made my appointment. During the inspection they found that I had a rear seal leaking where the back axle and differential meet. They did not bother telling me this until I was checking out. A couple weeks later I decide to schedule another appointment and get that leak taken care of thinking, ok, they goofed up once, this time will be better. WRONG! I show up for my appointment a week after making it and find out that they do not have the seal in stock! A new service rep, George, offers me a rental free of charge which I take. A newer car, but definitely not equivalent to my SUV. He states they will have the seal in, in the next day or so. Three days pass and I go in and turn in the rental to find out that they still do not have the seal and my car has just been sitting in the lot untouched since I dropped it off. I demand my car back in its present condition. They oblige my demand and assure me that they will have the seal in early the next week and will call me as soon as it arrives. They also promise a sizable discount on the repair. Four more days go by without a word so I call in and after being transferred to a couple different people I get transferred somehow to the parts department, so I ask the parts guy if they have the seal and everything else needed to do the repair. After checking, he states that he has everything needed for the job. At this point I'm a bit ticked so I ask to speak with the service Manager, Andy. Andy listens to my story then offers me a new rental and to get me in today. The second rental was nicer than the first and was a nice gesture. I was not charged for either rental. However, there was no discount given to the bill. When I dropped off my Rav this time I dealt with service rep. Jason. Jason was nice. He left me at one point to let Andy know that I was there. Andy never appeared, so I guess he was too busy to come out and apologize for his businesses malfunctions in person and prefers non-personal phone apologies. Upon examination of the bill I see that the service tec found another issue with the car ( a noisy wheel bearing) and that was not reviewed with me before I left. It was as if they could not get me out of there fast enough. Sorry I'm not filthy rich, like most people that reside in and around Rogers and I drive a car that's 9 years old with just over 173,000 miles on it, but I know that Toyota stands behind their products for a lot longer and more miles than this. I have never seen a poorer run Toyota dealership. I feel very discriminated against at this point because I drive an older vehicle and perhaps because I wear Wal-Mart clothes rather than the latest fashions found at the mall just up the road. I will never recommend this dealership nor will I ever return. More