Landers Toyota NWA - Service Center

Friendly I contacted Steve Landers Toyota in February to handle the recalls on my Rav4. I was told by George they would order any parts needed and then they w I contacted Steve Landers Toyota in February to handle the recalls on my Rav4. I was told by George they would order any parts needed and then they would contact me to set up an appointment time to do the repairs. I have waited since February for Toyota to fulfill a backorder for the rear arm suspension parts for my car. If Toyota is going to do a recall , then they should ramp up the production of the parts needed. I contacted Steve Landers again a few days ago and informed them that I STILL had a very large noise in the back of my car. After they figured out that my car had not received a safety inspection, they asked me to bring it right in and they looked at it. The recall items they did have were repaired and we are STILL waiting on the rear arm suspension part. I was informed of what the noise was and that it needed to be repaired immediately. They were very courteous and I really needed the car wash! More

Done in correct time Appreciate that they got me scheduled in quickly due to my schedule having been so hectic recently. Got the car in on time and finished it promptly. Appreciate that they got me scheduled in quickly due to my schedule having been so hectic recently. Got the car in on time and finished it promptly. More

Lightning Fast I brought my car in for a 1 year check-up and they had it done and washed in less than an hour. The service was good but I stood at the service desk w I brought my car in for a 1 year check-up and they had it done and washed in less than an hour. The service was good but I stood at the service desk waiting for someone to check me in for longer than I would like. Other than that, I have no complaints. More

So easy We appreciate the friendliness and good attitude of the service dept. staff each time we're there. They are prompt on appointment times and are effici We appreciate the friendliness and good attitude of the service dept. staff each time we're there. They are prompt on appointment times and are efficient in getting our car taken care of in a timely manner. Coffee and donuts in the comfortable waiting area is a nice bonus. More

Excellent Service-Super Fast Had a 3 PM appointment and showed up at 2:45 and was going to wait for vehicle to be serviced. I was told by the service writer that it'd be done by Had a 3 PM appointment and showed up at 2:45 and was going to wait for vehicle to be serviced. I was told by the service writer that it'd be done by 3:45 which would have been fine, as I had some computer work to do. At 3:25 I was notified that the work was completed and I was free to go. Every time I stop in, everyone is more than courteous and concerned that I am being properly taken care of! Kudos to everyone! You guys rocked it this time! More

Great service center; terrific salesman I almost hesitate to use the title "salesman" for Mr. Hastings because from our initial contact he felt more like a longterm friend. I appreciate his I almost hesitate to use the title "salesman" for Mr. Hastings because from our initial contact he felt more like a longterm friend. I appreciate his low-pressure helpfulness as I found myself unexpectedly in need of a replacement vehicle this past weekend. I was particularly grateful for the kindness he showed to my toddler, who would not likely have otherwise endured the morning and early afternoon. I would also like to thank Kyle, who quickly found a long-cord phone charger, so I could continue relaying to my husband all information pertaining to the warranty we were considering. His explanation of options was enlightening and easy-to-understand. Last, thank you to David and Kevin (not sure of his last name) for arranging for a windshield repair facility in my area to fill and seal the cracked windshield on my new vehicle. Also, thank you to all the friendly service guys who initially processed the Prius I traded and patiently explained the issues with it. I have forgotten their names, but am particularly grateful for the young man who introduced me to David. Wish we didn't live so far away, but I have shared my positive experience with friends and family in NWA/SW MO. More

Great! Your staff were courteous kind and got my vehicle in and out quickly. They always make me feel valued as a customer and I trust that my vehicle is Your staff were courteous kind and got my vehicle in and out quickly. They always make me feel valued as a customer and I trust that my vehicle is in good hands with your staff members. More

Change of oil and rotation on tires I had a good service and I just feel that my car now is just a little bit unbalance besides that everything looks and hears great. Great support to th I had a good service and I just feel that my car now is just a little bit unbalance besides that everything looks and hears great. Great support to the clients and updates every time something came up really helpfully. More

Oil Change Experience Best oil change experience in a long time. No "your car needs xxxx too" and "it'll cost a mere gazillion." Car was actually washed satisfactorily. Ser Best oil change experience in a long time. No "your car needs xxxx too" and "it'll cost a mere gazillion." Car was actually washed satisfactorily. Service guy actually turned my car around so I could get in it easily when he saw I was nervous about crossing the wet floor with my cane. I am very grateful for his kindness. I'm sorry I can't recall his name, but surely it's on the work order somewhere. That guy deserves a bonus. More

Great customer service! I recently received great customer service at Landers Toyota! Employees were friendly and knowledgeable and were anxious to help me. I would recomme I recently received great customer service at Landers Toyota! Employees were friendly and knowledgeable and were anxious to help me. I would recommend Landers Toyota to any of my friends. More