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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,234 Reviews
Call Service Center (866) 951-3834
Today: 7:30 AM - 6:00 PM Closed Now
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4,234 Reviews of Landers Toyota NWA - Service Center

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November 18, 2023

The check in and check out waiting time was way too long. Waited at least 20 minites to check in the car and no designated waiting line. Service attendants didn’t bother to ask who was next, just took the p More

by Car2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the techs name
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Nov 20, 2023 -

Landers Toyota NWA responded

Hi, Car2016. We appreciate you taking the time to share your feedback. Our goal is to provide every customer with a fast and thorough service experience, so we’d like to learn more about how we can improve. Please email our Service Director, Jason Jones, at jason.jones@landerscorp.com so we may discuss these issues in more detail. Your business is very important to us, and we hope you’ll give us another opportunity to deliver five-star service.

More
November 16, 2023

I haven't used the service center yet, but the dealership took very good care of me! Very happy with my experience. More

by shawnpetty33
Recommend Dealer
Yes
Employees Worked With
Trenton
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Nov 17, 2023 -

Landers Toyota NWA responded

Thanks for leaving us five stars, Shawn! It was our pleasure to assist you during your recent visit. Our fast and friendly service team would love to help keep your vehicle in tip-top shape — come see us when it's time for your next oil change!

November 14, 2023

This dealership is professional, friendly, courteous and knowledgeable. Been dealing with them for 12 years and always been satisfied. More

by orygunmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro De La Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Guiterez
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Nov 15, 2023 -

Landers Toyota NWA responded

Hi, orygunmom! Thank you so much for your loyal business and for taking the time to leave this review. We're thrilled that you are continually impressed with our team! It's always our pleasure to take care of your vehicle needs.

November 14, 2023

Great service and easy to work with. Waiting area very accommodating also for my grand daughter and I . More

by steague46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Nov 15, 2023 -

Landers Toyota NWA responded

Thanks for the five-star review, steague46! We appreciate your business and are so glad you and your granddaughter enjoyed your experience.

November 08, 2023

Clean. Long wait, friendly service. Car cleaned before was completed. Strong coffee and comfortable waiting area. More

by johnstockh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Nov 09, 2023 -

Landers Toyota NWA responded

John, thank you so much for the review! We truly appreciate the kind words as well as your business. We're so happy to hear that you had a thorough and pleasant experience during your last visit to our dealership with our service department! We're already looking forward to your next visit. Please do not hesitate to reach out if there's anything we can do for you in the future!

More
November 07, 2023

Didn't address tire sensor like i asked just turned it off and didn't check anything but the pressure. No point in the sensor or toyota care More

by dogwrestler72756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Nov 07, 2023 -

Landers Toyota NWA responded

Thank you for taking the time to share your feedback with us. We greatly value your business, and addressing these issues is very important to us. Please contact our Service Director Shawn Wells at shawn.wells@landerscorp.com to discuss your experience in more detail. We would love to serve you better moving forward. Thank you.

More
November 07, 2023

Chris solved my problem and fixed the vehicle. I would use him again. I have to keep typing to get to the word total for this review. I was happy. More

by Jason P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Jason Jones
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Nov 08, 2023 -

Landers Toyota NWA responded

Jason, thank you so much for the review! We truly appreciate the kind words as well as your business. We're so happy to hear that you had a pleasant experience during your last visit to our dealership with our service department. Please do not hesitate to reach out if there's anything we can do for you in the future!

More
November 05, 2023

Gmc muchos problemas no estoy conforme con lo que me vendieron y me costo cara More

by JCHANGO07
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Nov 06, 2023 -

Landers Toyota NWA responded

Agradecemos que nos brindes tus comentarios, JCHANGO07. Nos preocupa leer esta reseña, ya que su satisfacción es muy importante para nosotros. Nos gustaría saber más sobre esta situación; envíe un correo electrónico a nuestro director de servicio, Shawn Wells, a shawn.wells@landerscorp.com. Esperamos atender sus inquietudes y brindarle el excelente servicio que se merece.

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November 04, 2023

My advisor was very polite and kind. Would definitely be coming back for more of my services. More

by Willy191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills, Johnny Guiterez
Report | Print
Nov 06, 2023 -

Landers Toyota NWA responded

We look forward to serving you again, Willy! Thank you for leaving a five-star review and thank you for choosing Landers Toyota NWA. We are always happy to provide fast and friendly service!

November 03, 2023

Tim/the Toyota service dept. were great to work with very knowledgeable, great with communicating and I will be back for future needs. More

by STANHOPEANDREW
Recommend Dealer
Yes
Employees Worked With
Tim Doran
Report | Print
Nov 06, 2023 -

Landers Toyota NWA responded

Thank you for taking the time to leave this review, STANHOPEANDREW! We're so glad Tim and the rest of our team made the process easy. We appreciate you trusting us with your vehicle and we look forward to serving you again!

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