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Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,233 Reviews
Call Service Center (866) 951-3834

4,233 Reviews of Landers Toyota NWA - Service Center

Sort by
December 03, 2023

Johnny in your service department is doing a fine job. Thank you for meeting all of my needs. More

by JIMNugent4317
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Dec 04, 2023 -

Landers Toyota NWA responded

You're welcome, Jim! We are glad that Johnny provided you with top-notch service. Come see us again anytime!

November 30, 2023

Always keeping things simple. As always, kept me informed of the status of the vehicle. More

by garcia_noe2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Dec 01, 2023 -

Landers Toyota NWA responded

It was our pleasure, garcia_noe2001! We're always happy to provide thorough communication and get your truck back on the road ASAP. We look forward to seeing you next time!

November 28, 2023

I always take my Highlander to Landers Toyota NWA for its regular service maintenance. The service advisors are good about making appropriate suggestions on other work that should be done. Quality of work More

by wilsonmarcusd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Landers Toyota NWA responded

We appreciate your kind words, wilsonmarcusd. It's our pleasure to take care of your Highlander and get you back on the road as quickly as possible. We look forward to seeing you next time!

November 27, 2023

Tim Doran is great to work with. Great job Tim, we appreciate your hard work. More

by DESIGN311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Landers Toyota NWA responded

Hi, DESIGN311! Thank you for your kind words about Tim. We're happy to hear that he provided you with such excellent service. Come see us again anytime!

November 26, 2023

Service techs are very helpful lounge areas very comfortable and clean, great location. Timely service. More

by gamabear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Guiterez
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Nov 27, 2023 -

Landers Toyota NWA responded

We appreciate your review, gamabear! We're so happy you enjoyed our dealership and our service team. Come see us again anytime!

November 24, 2023

Terrible. Over priced. Rip off. Con artists. Scam. But gets the job done just way over priced and hustling peoples hard earned money More

by rhong91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Holman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kameron Fruchtl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Shelnutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Argueta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Harper
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Landers Toyota NWA responded

We’re sorry to hear that you weren’t satisfied with your visit, rhong91. Our top priority is providing our customers with exceptional service at a fair price — we always want to respect your time and money. We’d like to know more about your experience and what we can do to make things right. Please contact our Service Director, Shawn Wells, at shawn.wells@landerscorp.com so we can discuss this in more detail.

November 22, 2023

I had my 10,000 mile service completed and also required a front end alignment. The work was completed faster than expected. I was kept informed on the progress and was pleased with the techs. More

by MSILVERS1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Guiterez
Report | Print
Nov 27, 2023 -

Landers Toyota NWA responded

Thank you for writing this review, MSILVERS1200! It thrills us to hear about your wonderful experience with our service team. It's our pleasure to care for your vehicle, and we hope to see you again for your next appointment!

November 21, 2023

We have been very pleased with this dealership. Great customer service with everything going smoothly. More

by jarook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Landers Toyota NWA responded

We're glad to hear it, jarook! It's our pleasure to take care of your vehicle and make each visit a breeze. We appreciate your business and look forward to seeing you next time!

November 19, 2023

Love coming to Landers for service! Treated very nicely and professionally. Highly recommend Landers for service on your Toyota! More

by clfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Guiterez
Report | Print
Nov 20, 2023 -

Landers Toyota NWA responded

Thank you for the recommendation, clfinley! We love taking care of your vehicle and providing you with five-star service. We look forward to seeing you next time!

November 18, 2023

The check in and check out waiting time was way too long. Waited at least 20 minites to check in the car and no designated waiting line. Service attendants didn’t bother to ask who was next, just took the p More

by Car2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the techs name
Report | Print
Nov 20, 2023 -

Landers Toyota NWA responded

Hi, Car2016. We appreciate you taking the time to share your feedback. Our goal is to provide every customer with a fast and thorough service experience, so we’d like to learn more about how we can improve. Please email our Service Director, Jason Jones, at jason.jones@landerscorp.com so we may discuss these issues in more detail. Your business is very important to us, and we hope you’ll give us another opportunity to deliver five-star service.

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