Back

Landers Toyota NWA - Service Center

Rogers, AR

4.4
4,233 Reviews

4,233 Reviews of Landers Toyota NWA - Service Center

Sort by
July 23, 2023

Very unfriendly service from the start. Acted like I did something wrong for showing up early. Never will I step foot on the property again. More

by GIBBS.RANDY1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Wells
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Landers Toyota NWA responded

Randy, thank you for talking to our Service Director, Shawn. As discussed, we definitely apologize for the difficulties that you had for what should have been a painless process and we appreciate you taking the time to let us know where we can be better.

July 21, 2023

They changed the oil when it wasn’t due. They come up with so many extras when my wife brings the car in vs me? More

by BLACKWOODPOND3733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Jul 24, 2023 -

Landers Toyota NWA responded

Thank you for your feedback. Our team is committed to providing fair and consistent service to all customers. If you have any further questions about the services provided during your last service visit, please feel free to reach out to our Service Manager Shawn Wells at 479-845-5262, and he would be happy to discuss this with you further.

July 21, 2023

Always great service. Always take care if you. Very professional & courteous. Landers is great. Love the service team! More

by gary6948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Shelnutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Castro, Lake Mills, Johnny Guiterez
Jul 24, 2023 -

Landers Toyota NWA responded

Thank you for giving us five stars! We're happy to hear that our service team always takes care of you and is professional and courteous. We look forward to seeing you again!

July 19, 2023

My dad is a great sales man. He works really really hard on his job. More

by CHAPINV43@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Vann, Manrique Valdez, Johnny Guiterez
Jul 19, 2023 -

Landers Toyota NWA responded

chapinv43, thank you for the 5-star review! We appreciate your feedback and we can't wait to see you next time.

July 14, 2023

No wait time and price estimation also very accurate and prompt support. I have been visiting Landers Toyota NWA since 2 years They provide very good car service and coordinate well with customer about the More

by Vinod.thammana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Landers Toyota NWA responded

Vinod.thammana, thank you for the 5-star review! We appreciate your loyalty as a customer and for continuing to choose Landers Toyota NWA as your go-to dealer for service. Please let us know if we can help with any future sales or service needs. We'll see you next time!

July 12, 2023

Great quality service. Great professional workers, very friendly and helpful. Always top service coming here More

by MADISONLINEBERGER123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Murrah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez, Jason Jones, Skye Moler
Jul 13, 2023 -

Landers Toyota NWA responded

MADISONLINEBERGER123, thank you for the 5-star review! We appreciate you choosing Landers Toyota NWA for your service visit. It sounds like everyone was professional and took care of your vehicle. We look forward to seeing you next time!

July 12, 2023

Bryan (Sully) has been excellent to work with throughout the process, from locating the vehicle I wanted to dealing with all the details of closing. Professional service from Day 1! More

by coalejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sutton
Jul 13, 2023 -

Landers Toyota NWA responded

coalejr, thank you for the 5-star review! We're happy to hear Bryan has taken such great care of you since day one of your visit. Thank you for continuing to choose Landers Toyota NWA!

July 12, 2023

Excellent. I was under a time deadline and they got me out on time and did what I asked for. Service was very courteous. More

by neil.t.ambrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valdez
Jul 13, 2023 -

Landers Toyota NWA responded

neil.t.ambrose, thank you for the 5-star review! That's awesome to hear we got your car serviced quickly and was able to get you in and out and back on the road in order to meet your deadline. Please reach out if we can help with any future needs.

July 11, 2023

Have a 2023 Tundra Limited with two issues. First, the front brakes squeal when you apply the brakes in reverse (especially when the vehicle is cold). Lake Mills said this is a "typical issue More

by Professor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lake Mills
Jul 11, 2023 -

Landers Toyota NWA responded

Professor, thank you for letting us know about your service experience. This sounds out of character for our service department. Please reach out to our Service Manager Shawn Wells at shawn.wells@landerscorp.com, and he would be happy to discuss this further with you.

Jul 12, 2023 -

Professor responded

Mr. Shawn Wells, You can call me at 479-647-2961 to discuss the two issues regarding the service on my 2023 Toyota Tundra Limited. Cordially, Robert L. Wofford

July 09, 2023

Always an excellent experience! Professional, friendly service, communication on progress, explanation of service, and quality products! More

by ASWALLACE42
Recommend Dealer
Yes
Employees Worked With
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Landers Toyota NWA responded

ASWALLACE42, thank you for the 5-star review! We're glad you had an excellent experience and that Tim explained everything to you and that everything was taken care of during your service visit. Please let us know if we can help with future needs!

...
14
...