Landers Toyota NWA - Service Center

We recently moved to Bentonville and purchased a certified Toyota from a dealer in another state. Less than a month later, the vehicle was having trouble starting, so we contacted the original deale certified Toyota from a dealer in another state. Less than a month later, the vehicle was having trouble starting, so we contacted the original dealer and they said since it was certified, we could take it to the local Toyota dealer. We scheduled an appointment and brought it in. Chris was the service advisor who helped us. When we informed him of what was going on, he opened the hood to see if the battery was original, which it was, and said that it needed to be replaced and wanted to charge us $400 for a new battery. He didn't bring it in the back to diagnose if that was the problem. We had informed him that it was certified and if he needed to take it back to confirm the issue. He said no. We reached out to the original dealer and they said they would help us out. When we told Chris this, he said that if we would have bought it from Landers, he would have helped us too. We contacted the original dealer and they said that it was certified and the battery is covered under warranty nationwide to be replaced for free. They were incredibly apologetic of the experience we had at Landers Toyota and said, bring it here TODAY and we will make it right. They want to perform a diagnostic check before we just replacing the battery to be sure. What is incredibly disappointing is that we have owned about a dozen Toyotas for close to 40 years and have never had a dealership be less customer friendly than we experienced with Landers. Plus, this was new our local dealer, whom we would have expected to use for future purchases and service our families vehicles. More

We are happy to have a Toyota car and a great salesman Julian. Thank you Julian. Thank you More

Courteous, kind n proffessional. Worked with me very well. Would recommend to all my friends Worked with me very well. Would recommend to all my friends More

I can always rely getting my vehicles in promptly and serviced, knowing that the technicians use best practices and reliable parts so I can keep driving these higher mileage vehicles. I am always greeted serviced, knowing that the technicians use best practices and reliable parts so I can keep driving these higher mileage vehicles. I am always greeted by friendly folks and know that the work will be done promptly and efficiently. More

The wrong part was received, and I had to wait a second day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especia day for pick up. During this time, no one bothered to take the time to wash my car. Why not? That would have been excellent customer service, especially to make up for not confirming the part was correct when the order was received the first time and having myself, as the customer, wait a second day. My son's Kia was in the KiA shop, and their customer service was FAR better than Toyota's. Disappointed. I will not be purchasing my new car next year from you. Absolutely disappointed. More

This was such a great service experience! I could not be happier with the customer service provided by Chris. Five stars! I have a Lexus and there isn't a Lexus dealership where we live so I could not be happier with the customer service provided by Chris. Five stars! I have a Lexus and there isn't a Lexus dealership where we live so Landers Toyota services my Lexus and helps in emergency situations also. The outstanding customer service at Landers Toyota makes me want to buy a Toyota in the future instead of another Lexus. More

Got my car fixed in less time than expected, looks great, I’m very satisfied with it. I’m very satisfied with it. More

This dealership is most recommended, friendly people, quick services, good affordable and most reliable cars at your desire. quick services, good affordable and most reliable cars at your desire. More

Lake Mills seemed knowledgeable. I just wish the fix for my low tire pressure indicator light coming on, had been more affordable. I just wish the fix for my low tire pressure indicator light coming on, had been more affordable. More

Johnny in your service department is doing a fine job. Thank you for meeting all of my needs. Thank you for meeting all of my needs. More