Landers Toyota NWA

This is the best and most honest service department I ever visited. Friendly people from the moment you arrive until the service is finished. I can't fault these folks on anything in the service area. ever visited. Friendly people from the moment you arrive until the service is finished. I can't fault these folks on anything in the service area. In fact, they service another of my cars that isn't a Toyota. They don't load your bill with service items you didn't need and you get a complementary car wash. Oh, I almost forgot to tell you about the quick oil change service. Just what it says it is. You drive in and go to the very nice waiting area for a cup of coffee or a soft drink and a donut if you are there before the crowd arrives. Oil and filter change, tires rotated and everything else checked to be sure the car in good running order and don’t forget the free car wash. Your car is finished in 30 minutes or less. Toyota service is no more expensive than the speedy oil change places and these guys know what they are doing. How you going to beat that? More

Steve and the other salesmen were very helpful. They weren't pushy but definitely tried to help make the whole process smooth for me. I didn't get the feeling that they were the stereotype car salesmen weren't pushy but definitely tried to help make the whole process smooth for me. I didn't get the feeling that they were the stereotype car salesmen. I highly recommend Toyota of Northwest Arkansas! More

Steve Pruit was kind, understanding and concern about how much we did not want to spend on a new Toyota, and so he worked with us. He keep in-touch with us every week, and as soon as a new cars arrived, that much we did not want to spend on a new Toyota, and so he worked with us. He keep in-touch with us every week, and as soon as a new cars arrived, that we could afford, he saved it for us. Thanks again Steve Mr. & Mrs Kalter More

Toyota of NWA is great. They are very easy to work with. This is the third time I have had to take my car back after it being serviced which is getting very old. 1) after a tire rotation the hub cap was not This is the third time I have had to take my car back after it being serviced which is getting very old. 1) after a tire rotation the hub cap was not replaced correctly, 2) a faulty new tire was put on the car, 3) not enough transmission fuild was put in my car after it was changed. The customer service is exceptional but the service workers might need some additional training so I don't have to keep bring my car back. More

I already knew what I wanted when I got there but Brian was very helpful and was honest with me. Honesty was the key in my mind. I was there for a couple of hours and got to know Brian a little bit. Ver was very helpful and was honest with me. Honesty was the key in my mind. I was there for a couple of hours and got to know Brian a little bit. Very nice guy and I will be taking him to lunch very soon. I was given a few options and was given advice that was taken and I really appreciate it. I will for sure be referring any friends to this dealership. Please feel free to contact me at any time. More

I was greeted by a friendly service employee who walked me in to the service area and waited with me until one Josh Bostick was able to help me. The service employee answered all my questions while I wait me in to the service area and waited with me until one Josh Bostick was able to help me. The service employee answered all my questions while I waited and made me feel very welcome and important. Josh then took all my information and said that he would call me as soon as my car was ready. I was most pleased that the time I was given 45 min to 1 hour for my oil change was met. They were very prompt in getting my car serviced and they called me immediately after it was done saving me a lot of time on my Saturday. I also appreciated that they wash my car for me and have a vacuum available to use. Overall Toyota was very imformative, friendly, timely and convenient. I will certainly be doing all my maintenance at Toyota of Northwest Arkansas. One more thing the waiting area is outstanding, they provide internet, tv, soda, snacks, and comfortable seating. I had someone pick me up expecting the worst but was extremely surprised at the quick service. Thanks Toyota for a very pleasant experience. More

I have purchased a new car at Toyota of Northwest Arkansas, and had my other vehicle serviced there since we moved to the area. I will continue to use them because utilize this dealeership for the f Arkansas, and had my other vehicle serviced there since we moved to the area. I will continue to use them because utilize this dealeership for the following reasons: Fast friendly service, no wait, great price. More

At 40K miles, I had reached the point where I had to make a decision about tires. I never know exactly what to look for and ususally feel like I just bought whatever the dealer makes the most money on. Not t a decision about tires. I never know exactly what to look for and ususally feel like I just bought whatever the dealer makes the most money on. Not this time ! - finally someone took the time to clearly explain what to look for. Frank was very knowledgeble, took the time to help me make an imformed decision and on top of that, got me a very fair price. I will be back to Toyota of NWA in the future - primarily because of Frank Klimek. More

Went in for 30,000 mile service on a 2004 Camry. This is my mother's car and not a lot of mileage is put on it. Frank explained the the two tiers of service available and the benefits of the preferred serv my mother's car and not a lot of mileage is put on it. Frank explained the the two tiers of service available and the benefits of the preferred service. Driver was able to promptly get me to work and very quick to pick up once the called and stated that the car was ready. I had not expected the car to be ready until midafternoon and all services were completed by 11:00 am. Everything was handled very well. For the price score given above, you always wish for a lower price. I do think that the price was fair given the service provided. More

Service department very friendly and fast. I was there on a saturday and a full crew was working. Four oil change bays were working and the car wash was free. I was there maybe 30 minutes at the most for a o a saturday and a full crew was working. Four oil change bays were working and the car wash was free. I was there maybe 30 minutes at the most for a oil change,tire rotation,and car wash. This is one Toyota dealership that truly cares about you after the sale. More