Landers Toyota NWA

This is the second car I've bought at this dealership in the past 5 years. They continue to impress me and make the over 100 mile drive well worth it. EJ and Kenny are two of the best salesmen I have ever d the past 5 years. They continue to impress me and make the over 100 mile drive well worth it. EJ and Kenny are two of the best salesmen I have ever dealt with and go above and beyond to make the car buying expereince as enjoyable as possible. The entire staff at Toyota of NW Arkansas are the best in the business. More

Kurt was a great salesman to work with and I have already sent him some other contacts who were also pleased with his service. I thought I would never buy a Toyota until I drove one. They are nice looking, sent him some other contacts who were also pleased with his service. I thought I would never buy a Toyota until I drove one. They are nice looking, quick, good gas mileage, sharp steering and have more interior space in them than I expected. My family now owns a 2012 Camry and 2011 Avalon. They have the cars marked as low as they can and don’t flex much on the sticker price but do work with you to get your payments in the range you can afford. So far I have had great experiences with their car washing program and parts department. The next thing I will be doing is converting my one ton over to a Tundra. Happy driving. More

We had a very good experience. The Sales Personal was amazing. He took the time to explain to me what everything meant and how it all works. He never rushed me and just explaining everything clear to me amazing. He took the time to explain to me what everything meant and how it all works. He never rushed me and just explaining everything clear to me and my family. He made us feel that we were top priority. I don't think i couldn't explain any more than everything was awesome!! More

We went to the dealership for a specific truck and Jeremy helped us find it quickly. We have been extremely happy with our purchase and will certainly work with him in the future. helped us find it quickly. We have been extremely happy with our purchase and will certainly work with him in the future. More

Saw a vehicle I was interested in and went in to look at it. Everyone just standing around not busy but I had to ask someone for help and was treated like I was a burden. After speaking with the sales guy it. Everyone just standing around not busy but I had to ask someone for help and was treated like I was a burden. After speaking with the sales guy and the listed price (which was almost new price for a 2 yo car) was firm I left and never to return. Worst experience in my 20 years of buying cars but never again. More

I own a 2011 Toyota Sienna, which I brought in for an oil change/tire rotation on September 8th, 2011. A service required light came on in my car this morning (Oct 18th, 2011), my husband called and was told change/tire rotation on September 8th, 2011. A service required light came on in my car this morning (Oct 18th, 2011), my husband called and was told to bring it in at 10:30 and they would see what the light was indicating. On my way to the dealership I thought maybe it was low tire pressure as the indicator looked a bit like a tire (duh!). When I pulled up, a man asked what he could do for me. I explained what the issue was, all the while my four month old was screaming in the back seat. Brooke (?) came out and asked what I needed; she said it was indeed the tire pressure, "but it will be a few hours as there are three cars ahead of yours." Mind you there were no other cars in any of the service lanes and though it obviously does not follow that there were not cars ahead of mine; the perception is bad from a customer standpoint however. I became a tad irritated and said I would do it myself. As I drove away, I got a bit more irritated at the manner in which I was dealt with. How long would it have taken them to put air in my tires (which should have been done at my last service anyway)? Certainly worth their time to save their dealership this horrible review. Not that this should allow me faster or better service, but I had a four month old in the car. My child’s safety should have engendered some sort of concern in either of these two people. I walked in and asked to speak with the general manager. Chris Powers walked by and said he would be right with me, then proceeded to walk up to a sales rep and begin discussing something. They meandered around the dealership floor talking, showing no sense of urgency in getting to me or my concerns. I finally asked why he was not immediately dealing with an obviously displeased customer, again I will admit that I am by no means the only customer and I might not be his most pressing concern. It comes back to perception; never allow customers to believe that they are not the most important issue at present, regardless if they are or not. He seemed to put the needs of a salesman and a potential sale ahead of mine, which paints a pretty ugly picture of how one can expect to be treated after they cash the check. Jackie rickville, the customer service manager approached me and asked what she could do for me. In a very agitated state by this point, I expressed my most serious displeasure at being so rudely handled. Those who purchase a new car spend a substantial amount of money and I for one expect the service to reflect that. To end my experience on the worst possible note, Jackie allows her eyes and demeanor to reflect how she feels when dealing with unhappy people. I am not sure if she realizes that her eyes tend to roll when dealing with unhappy customers, not exactly the best quality for a customer service manager. I certainly hope whoever at Toyota of North West Arkansas reads this review passes that helpful information on to her. In any event, to allow me to drive away with low tire pressure in a car carrying a four month old baby leaves me befuddled and quite disappointed. At every step in this interaction there was an opportunity to improve their standing in my eyes; they failed in every way possible. I will do my very best to not give my business to this dealership ever again and will urge anyone else concerned to do the same. I would also like to add that every time I have brought my vehicle in for service at this dealership, something is always missed. Usually it is small stuff but the service has always been beneath the standards I am sure Toyota would accept. More

My car is two years old. I bought it certified preowned in July of 2010. I've had to take my car to Toyota of NWA to fix the same problem withmy window seal FOUR times, keep in mind that I have to drive 6 in July of 2010. I've had to take my car to Toyota of NWA to fix the same problem withmy window seal FOUR times, keep in mind that I have to drive 60+ miles round trip everytime I go to the Toyota dealership. The first time they had to order the clips because the service department I guess doesn't carry parts in the shop. ? The second time they put the clips in backward. The third time it was fixed, two weeks later the seal popped off again. This time, I took the car back to fix the air conditioner knob on my dash AND the window seal. I'm utterly dissatisfied that I have to pay to order the part for my ac. This car is two years old, shouldn't the interior feature last longer than two years? One would think with Toyota trying to climb out of the hole they've been in the last few years, they're customer service AND quality of work would be better. You would think they would want to try to make their customers happy and TAKE CARE OF THEM! I will NEVER purchase another Toyota and I will NEVER recommend Toyota of NWA to anyone. Toyota has lost my business. Your views on customer service are completely backwards. A smile and handshake at the front door is NOT customer service. It's a mere fragment of customer service but it's not enough to keep customers happy and loyal. More

We purchased a 2007 model Toyota RAV4 for our Granddaughter from this dealership in 2009. At that time, we were extremely impressed with meeting and getting to know Mr. Bill Ryan, the Sales Mana Granddaughter from this dealership in 2009. At that time, we were extremely impressed with meeting and getting to know Mr. Bill Ryan, the Sales Manager, who went the "extra mile" to see that all our needs for the best vehicle we could find were met and even exceeded. Recently, we again visited Toyota of NWA looking for a new, or almost new, SUV for ourselves. First we looked at Pre-owned Vehicles, where we met with Mr. Daniel Butler, who had been employed at the dealership a short time. We asked him if he could also help us look at the new vehicles. He said he would be happy to take us to New Car Sales and introduce us to someone who could help us there. He introduced us to Mr. Tom Moser, who was extremely congenial and courteous in showing us their very fine line of Toyota SUV's. We also again met with Mr. Bill Ryan, who was just as wonderful this time as last. We let him know how much our Granddaughter was still enjoying her 2007 model RAV4. She is now in N. Carolina, attending Duke Univ. Divinity School, and has expressed on more than one occasion how pleased she is with the treatment she has received at the various Toyota dealerships she has visited for service. After looking at several different makes and models of SUV's at other dealerships, we settled on a 2012 KIA Sportage, which more closely met our needs. It is important that we go on record as expressing our high satisfaction not only with the performance of the sales staff at Toyota of NWA, but also the manner in which they have followed up our sales visit with their continued contact with us. When we purchased our Granddaughter's RAV4, we expressed to Mr. Ryan that we feel it is of utmost importance to pray over the vehicles we purchase before they leave the lot. We asked him if he, together with those involved with the sale, to join hands and pray with us over her car, which he was more than happy to do. We appreciate everyone at Toyota at NWA. Bob and Nancy G. More

Overall experience was ok because price in contract was not price I agreed on, and was left to discover the difference myself, when I called and asked about the difference, I was given a little bit of a ru not price I agreed on, and was left to discover the difference myself, when I called and asked about the difference, I was given a little bit of a run around, if one wasn't sure of what the difference was or why is was different, they should just answer honestly that they don't know, and that they'll direct me to the person that should be able to explain what the difference was and why it was there. When I got in contact with the person who wrote the contract, it seemed as if, as the saying goes "got caught with the hand in the cookie jar" person dealing with the contract didn't seem apologetic, that it happened, and rushed to cover up something it seemed like, I say that because I declined everything two, three, four times, and some how in the end one of the things I so boldly declined still ended up in the contract, after things were cleared up, and I signed a waiver to decline an option, I was told, it would go in effect right away, and I would recieve an invoice in the mail showing the over amount being taken off, or go online and total amount owed would be amount I agreed on, I recieved nothing in the mail, and once again left to find out on my own that nothing had changed, and had to call a few places to get things straight. More

good salesman good dealer people are nice I will recommende friends go to this dealer to see this salesman maybe later when I have enough credit I will trade in my truck to get a toyota Thundra recommende friends go to this dealer to see this salesman maybe later when I have enough credit I will trade in my truck to get a toyota Thundra More