Landers Toyota NWA

Prius 30,000 mile service Had appointment for 30,000 mile service on 2013 Prius. Brandon Whitehouse reviewed the options for service without any pressure for either option. I Had appointment for 30,000 mile service on 2013 Prius. Brandon Whitehouse reviewed the options for service without any pressure for either option. I was given an estimate of time required for the service and service was completed within the estimate. More

Oil change We were able to get our oil changed without any problems. We just walked in and got it done. Johnny Gutierrez helped us a lot. We were able to get our oil changed without any problems. We just walked in and got it done. Johnny Gutierrez helped us a lot. More

Long Wait, No Communication, & a Rude Service Desk Employee I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about be I waited for 2 hours without being told when my car would be done, I wasn't checked on or updated on my car's status. When I started to worry about being late to pick my child up from daycare, I got up to ask a service desk employee how much longer my wait would be only to be told that the service being performed on my car takes an hour and the technician working on it had had to finish up another job before he was able to get to mine. This gave me no idea how much longer I'd be waiting and I honestly thought he was saying that the technician had just started on my car and would be another hour!!! When I asked what was taking so long (with a confused and irritated tone, of course), the service desk person leaned toward me aggressively and rudely repeated the same thing about the service and the technician!!!! I was horribly embarrassed, shocked, and on the verge of tears. Fortunately, I was lucky another employee came along, intervened, and answered my questions kindly and professionally. Apparently, my car was about to be finished and I left less than 10 minutes later. I'll be pursuing this matter further with the general manager. More

Johnny Guiterez Went beyond to help me out when my mini potbelly pig Gizmo knock one of my controls in I got 2 of them back in but could not get the third one back Went beyond to help me out when my mini potbelly pig Gizmo knock one of my controls in I got 2 of them back in but could not get the third one back in he fixed and was very nice about it and very respectable I gave him a hug of my appreciation So who ever reads this please tell him good job More

Bad experience with last two purchases We bought a 2007 Chevy Impala last week. First of all our salesman David Weaver was awesome and we would highly recommend him. He was very helpful. We bought a 2007 Chevy Impala last week. First of all our salesman David Weaver was awesome and we would highly recommend him. He was very helpful. We had trouble with the transmission line fluid the first morning. Fluid was on the garage floor. We took it back and they worked on it. Had to order parts but got car back after the weekend. The next morning the monitor said check left rear tire pressure. So back we went to Toyota. They checked it out even switch tires around and it still said same thing. We were advised to go to the Chevy dealer and have them use a scan tool to reset tire pressure warning system sensor. After being at Toyota two hours and then going to local Chevy dealership they told me need a new sensor and would take about a hour and half. They were very nice and got me in. At least Toyota was gracious enough to cover costs. More

Service of 4 Runner and Avalon I brought in my 4 Runner and Avalon in for basic service on consecutive days Tim Doran was the service manger on both. He set appropriate expectatio I brought in my 4 Runner and Avalon in for basic service on consecutive days Tim Doran was the service manger on both. He set appropriate expectations on time, discussed how to go about a couple of recalls and pointed out a couple of needs on the 4 runner. Very pleased with their service. More

Buying a new RAV4 This was the second toyota we have bought from this dealership. Both experiences were great. We also can say the same about their maintenance depart This was the second toyota we have bought from this dealership. Both experiences were great. We also can say the same about their maintenance department.Last week we saw Sean chase about purchasing a RAV4 he was very helpful and when we were through we thought he was part of the family!! In fact the entire crew that assisted us was very friendly, helpful and professional. John & Kathy kiser More

Great Customer Service Really appreciate the customer service by Don Joiner. He alerted me to a hidden potential manufacturers defect on my Rav4 engine. He was knowledgeab Really appreciate the customer service by Don Joiner. He alerted me to a hidden potential manufacturers defect on my Rav4 engine. He was knowledgeable about the process and is helping me find a solution. If I had gone to another place or worked with another associate I may never have found the problem. Thanks Don! More

salesman lied and tried to play games Our salesman, Greg Epperson, shook our hands and said we have a deal, we initialed the paperwork-then he came back and said "we've decided to pass - w Our salesman, Greg Epperson, shook our hands and said we have a deal, we initialed the paperwork-then he came back and said "we've decided to pass - we are selling it to someone else" - we asked to speak to a manager and was told no one was available. We said you just told us we have a deal, how can you do that? He said he didn't think we were serious and they had another buyer. We went to the person our salesman had been going back to on our deal and he said they didn't even have another offer. We got upset and loudly said we can't believe they do business this way --- so they asked us to leave - we said we would and we would not be back. Worst experience I've ever had trying to buy a car. More

This is why I come back for service on my RAV4 I came in for oil change and check the tires and they included a recall. William advised me as to how long it would take and offered a ride to anywher I came in for oil change and check the tires and they included a recall. William advised me as to how long it would take and offered a ride to anywhere I wanted to go until the work was done. I really appreciated he help and professional attitude. I will be back! More