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Landers Toyota NWA

Rogers, AR

Overview
Employees
Reviews
Vehicles
4.6
7,748 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,748 reviews

June 15, 2018

Great customer service! Seth, service advisor, was very personable and professional. Service was prompt and courteous I live an hour away and they shuttled me to the movi More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Snyder
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June 15, 2018

Service Service was fast and courteous. Marty answered questions I asked him about new vehicles. Also I received questions I asked in the parts depaartment More

by Xmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty May, Andrew Gates
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June 14, 2018

Lengthy oil change I was told to allow about an hour for an oil change which was accurate, I arrived 15 minutes early & they took the car 15 minutes late. it just seems More

by LORABLISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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June 14, 2018

Great experience! Our sales person David Hastings was very informative and patient. He answered all of our questions in detail. I love my new Rave4 Limited!! Everyone a More

by miannazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hastings
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June 14, 2018

Very helpful and great communication Service was great and easy the moment I received the call about my vehicle. Drew was professional and was friendly not pushy at all on the issues tha More

by PHAXAYP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
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June 14, 2018

Service Only I have always had great service at this location. But I purchased from another dealership because I wasn’t a fan of their sales department. More

by jen
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure if this is the Jason in the service department. , Jason Glur
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June 14, 2018

Very poor experience I found a used Ford Expedition that matched what I was looking for at the dealership. I was only able to view the SUV after work hours and it took s More

by MARK.STEPHENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kameron Fruchtl
Other Employees : Ethan Bagwell, Caleb Kordsmeier
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Jul 03, 2018 -

Landers Toyota NWA responded

Mark, thank you for taking your time to leave a constructive criticism response to the survey, and we greatly appreciate your business. When we purchase used vehicles at the auction, we do not always get Spare Keys or the Door Codes for the lock. Unfortunately, we cannot pay for these items, as we did not buy it with them included. All of our used vehicles are retailed AS-IS unless it's a certified Toyota. Most Importantly ( Information Left Out of Your Review) - I recall that we discounted the vehicle $2,000 from our online asking price, which was at 97% of the vehicle's actual market value. We did not have to discount this vehicle based on the aggressive market, but we wanted to be sure we gave a local business man a great deal. The $2,000 we discounted the vehicle should more than cover the $300 to Ford for the second key FOB and Door Code. We also scheduled several visits for you to look at and test drive the vehicle to your home and overnight. One visit you came, the individual demo'ing the vehicle had already left, and we successfully scheduled two other visits for you to view it. The other option you had locally most likely did not discount the vehicle as much as we did, and Ethan Bagwell was very helpful in coordinating your purchase over the two week period. A lot of work and infromation was most definitely left out of your review. Please reconsider editing your review to be more accurate in describing your purchase. We appreciate you and all feel we performed in a 5 Star Manner in every category. Being friendly, cordial, and selling you the vehicle. I don't believe you would have purchased the vehicle if you were not happy with the deal.

June 13, 2018

Very pleasant Brandon was very pleasant and knowledgeable. I very much enjoyed having him as our salesman . I would recommend him to family and friends. He is a ver More

by JENNY.GOWAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2018

Where is the customer service? From upper management, sales persons, service guys, everyone need to have a clear honest smile on their faces, they walk looking up and don't look at More

by GUADALUPE7949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blair Burns
Robert Argueta
Other Employees : Bill Ryan, Caleb Kordsmeier, Tommy Moser, Michael Hull
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Jul 04, 2018 -

Landers Toyota NWA responded

We are extremely sorry for the sitaution you experienced with the Sales and Service departments while in service. We advocate a friendly and conversational style here at Steve Landers Toyota NWA where the customers and associates interact throughout the day, getting to know one another on a first name basis. It makes it much more FUN to do service work or buy vehicles from us. We appreciate that you are spending your hard earned money with us, and we should accomodate you in every way possible. Please forgive us for the lapse in what we teach. As the old saying goes, "Lead By Example." We will use your constructive criticism to improve and impact employees and customers in a postiive manner with our outward smiles and appearances of friendliness. Thank you so much and I hope we can repair our relationship with you. Happy 4th of July!

June 13, 2018

Great experience in buying car The salesman Ethan Bagwell did a great job to locate the car we wanted and he was very knowledgeable about the car we bought on Saturday. More

by S_JOHN_79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Bagwell
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