Landers Toyota NWA

Quick and Easy Took care of the back in forth in text so when I got to the dealership it was a simple process to agree on a price. Took less than an hour to get ever Took care of the back in forth in text so when I got to the dealership it was a simple process to agree on a price. Took less than an hour to get everything done. In, our, happy! More

Great experience! Very polite, professional staff. Very clean, comfortable, spacious waiting area and restroom. And I really appreciate the free drinks and popcorn too. Very polite, professional staff. Very clean, comfortable, spacious waiting area and restroom. And I really appreciate the free drinks and popcorn too. Will definitely come back. More

Great The experience was great and they had exactly what we were looking for. They were not pushy and very accommodating. Esteban was fantastic and helped u The experience was great and they had exactly what we were looking for. They were not pushy and very accommodating. Esteban was fantastic and helped us every step of the way. More

20000 mike check up Quick, efficient and nice. Went in at 9 and took me right away. There are lots of places to sit relax and eat or drink, too. Quick, efficient and nice. Went in at 9 and took me right away. There are lots of places to sit relax and eat or drink, too. More

Awesome experience They have great cars, an experienced sales team, a nice facility. and a financing team that really tries to help not just make a sale. They have great cars, an experienced sales team, a nice facility. and a financing team that really tries to help not just make a sale. More

120k mile check with electrical problems resolved Electric windows would not work. Other problems and it turns out timing belt had not been replaced. Drew did great job explaining why charge was more Electric windows would not work. Other problems and it turns out timing belt had not been replaced. Drew did great job explaining why charge was more than I expected. Great service and outcome. More

Great service Landers Toyota has a great team of service people and overall great dealership. Definitely recommend Toyota and their team! Thanks for the great servi Landers Toyota has a great team of service people and overall great dealership. Definitely recommend Toyota and their team! Thanks for the great service every time! More

Needs improvement in customer handling I had done all the research in internet and walked into Steve Landers Toyota NWA to take my Highlander home by paying full cash. Sound very easy right I had done all the research in internet and walked into Steve Landers Toyota NWA to take my Highlander home by paying full cash. Sound very easy right? but not really with Steve Landers Toyota NWA. In fact I was highly disappointed the way Steve Landers Toyota handled it. First of all there was nobody to talk for first 10 mins and finally one sales representative approached us. Straight away his question was what is the price range you are looking at? I said I know the price range am here to see the car and buy. He insisted on the price and I told price 5k lesser the MSRP (That is 37k for 42k worth Highlander XLE). I felt he just wanted us to walk away and he said, "NOT HAPPENING, anything else?". I said, I would like to see the car and experience it. He was not willing to show as the price range didn't match. Then I had to ask again "Price can be negotiated. Can I PLEASE see the vehicle, I insist?". Finally he was agreed and started walking into the lot. He didn't even utter a word until we reached the lot and entered the vehicle. I was about to test drive and he was at the passenger seat and still he not talking. At that time I was 100% sure that there is no way I can close this deal with this guy, I stopped the car near the entrance and asked Can I get another associate to work with (To be frank I was hopeless on this too?). For my surprise, he agreed and new associate joined. He was very nice person and deserves a 5 star rating for his service, He was professional and friendly, cleared all my questions. I booked my Highlander on the same day as the same config I wanted was not available in the inventory on the same day. The only reason I completed my transaction with Steve Landers Toyota NWA is: There is no other dealer near Bentonville and I wanted the car ASAP, otherwise for sure I could have gone with a different dealer. I would not recommend this place if you have a choice. More

Great service! They always treat me with respect, and go over anything I don’t understand. I am always able to get my car taken care of promptly. They always treat me with respect, and go over anything I don’t understand. I am always able to get my car taken care of promptly. More

Great Group Very helpful group of guys !! My next one I buy for sure I’ll think of them when I’m buying!! Very glad this group of guys there’s only air and opport Very helpful group of guys !! My next one I buy for sure I’ll think of them when I’m buying!! Very glad this group of guys there’s only air and opportunity! More