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Landers Toyota NWA

Rogers, AR

4.6
7,738 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,738 reviews

July 02, 2018

Customers, and their vehicles, come first I go to Steve Landers Toyota to service my vehicles because I do not trust Toyota of Fayetteville Service, even though I bought my truck from Fayettev More

by Ian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew, Josh, Jason, Andrew Gates
July 02, 2018

Had appointment yet waited 2 hours for service. I made an appointment for oil change and tire rotation. I waited over two hours for completion. I’m not sure why I had to wait this long. More

by Betsy1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Gates
Jul 03, 2018 -

Landers Toyota NWA responded

Betsy, thank you for taking the time to make a review of your experience. First, we are very sorry for the long wait for a tire rotation and oil change, especially if you had an appointment ahead of time. Please come see Andy Gates, the service manager, and we would be glad to accomodate you with a free oil change next go around due to the length of time it took in your previous visit - Caleb Kordsmeier, Sales Manager.

July 02, 2018

Wanted new pickup, bought new pickup. Same as above, geez , I'm a simple guy that's about all there is to say. Hope never to have remorse but it's a little early to tell seeing as how I'v More

by abe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Glur
July 02, 2018

Regular Maintenance I would have rated you 5 stars except this time I had a question about how you measured my tires and brakes. I had a brand new tire on one wheel (les More

by jparker5047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
July 02, 2018

Nice visit Came in for an oil change in my car and also check engine light on. The tech did his job and we got answers. Now we just have to come up with the mone More

by gailwwbh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth
July 02, 2018

Excellent they provide an excellent service and They see the needs of the client and try to comply with what we are looking for. Excellent service. More

by Daniela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esteban Vanegas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex French
July 02, 2018

Great Service Mike was a ton of help, especially when it came to keeping us under our budget and still getting the truck we wanted! We're first time Toyota owners a More

by KMANCY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Vann, Michael Roche
July 01, 2018

Extremely pleased The salesman was eager to help me in anyway possible, very knowledgeable of the product, features and all other aspects which in turn made my buying e More

by LINZES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro De La Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Argueta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Aulenback, Rex French
July 01, 2018

Dirty vehicle results in costly undisclosed repairs Made an appointment on Friday to drive from LR to NW Ark to see Explorer on Saturday at 10:00 am (plenty of time to wash vehicle that had been sitting More

by TNLAHOG
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kyle Croft
Jul 03, 2018 -

Landers Toyota NWA responded

Thank you so much for taking the time out of your day to provide constructive criticism in the survey response, along with purchasing a vehicle from us. We are extremely sorry for the condition of the vehicle due to construction. We have a staff of 5 lot porters that power wash our preowned and new vehicles daily, along with moving them. Unfortunately, during the unusual setup during the construction, they get dirtier much quicker with the dirt work going on due to wind and dust. We should have pulled your vehicle aside you were interested in before you came in and had it specially detailed in our detail department. Regarding the issues of rear window washer damaged and internally taped, 2 damaged alloy rims and covers missing on second row cup holder, and rear latch handle having issues - Used vehicles that are not certified are priced AS-IS with every issue accounted for in how it is priced. The salesmen typically do not check every portion of the vehicle for cosmetic issues - this is the customer's responsibility on Used As-Is vehicles. We are sorry the vehicle was not up to the expectations you had and will use this information to be sure it does not happen again by explaining the used car buying process to our future customers. Thank you.

July 01, 2018

Such nice people. There was no pressure. It seemed that everyone involved listened to what we wanted and worked to find exactly what we wanted. And, they all seemed to enjoy their job. Nice e More

by MitchL
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lucke, Caleb Kordsmeier, Lexington Long
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