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Landers Toyota NWA

Rogers, AR

Overview
Employees
Reviews
Vehicles
4.5
7,719 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,719 reviews

January 17, 2023

Everyone was very helpful and friendly! Juan even helped me with answering my auto insurance company questions when I didn't know the answer. Im very pleased! More

by jessberg61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Treat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

Landers Toyota NWA responded

jessberg61, thank you for the 5-star review! It's great to hear Juan answered all of your questions and helped you feel right at home. We appreciate the kind words and positive feedback and we hope to see you again soon. Enjoy your Toyota!

January 16, 2023

Was great dealing with Jaun. He was extremely helpful and went out of his way to help us. More

by Williamdudley901
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Juan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Landers Toyota NWA responded

William, thank you for the 5-star review! We agree Juan is the best and always goes above and beyond to help his customers. It sounds like you had a great experience. Enjoy the Toyota and let us know if we can help with anything in the future!

January 13, 2023

We are very happy with the service we receive At Landers Dealership. Friendly and knowledgeable. More

by SHUN316678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lake Mills
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Murrah
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Doran
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Guiterez, Mark Daniels, Seth Snyder, Skye Moler
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Jan 13, 2023 -

Landers Toyota NWA responded

SHUN316678, thank you for the 5-star review! We appreciate the kind feedback and positive comments and hope we can continue serving you for years to come. We'll see you next time!

January 12, 2023

We met several people at the dealership and they were all friendly and helpful. We enjoyed our experience the day we decided to buy the car and also the next day when we finished paying for it. More

by Shaun.Houk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chase Shelnutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nigel Treat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2023 -

Landers Toyota NWA responded

Shaun, thank you for the 5-star review! It sounds like everyone did a great job making you feel at home and helping you get the car you wanted. We appreciate the kind feedback and hope to see you again soon! Enjoy your new Toyota!

January 11, 2023

Only wheel rotation was done and damages were done on the wheel. Was told that they get it painted but no one contacted me yet More

by mail.shiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando Belasquez
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Jan 12, 2023 -

Landers Toyota NWA responded

We definitely want to take care of any issues that are our responsibility and we apologize that no one has reached out to you. Please provide your information to our Service Director at shawn.wells@landerscorp.com so that we can remedy this and thank you for bringing this to our attention.

January 07, 2023

Service experience here Nothing above standard after taking my other vehicle to Subaru what a difference in their service experience to go above to make the customer happy More

by Lroura5
Recommend Dealer
Yes
Employees Worked With
Manny sales
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Jan 09, 2023 -

Landers Toyota NWA responded

Lroura5, thank you for the feedback regarding our service department. If there is anything we can do to make your experience better, please let us know. Feel free to reach out to our service customer relations manager. We hope to see you next time for any sales or service needs!

January 05, 2023

My salesman was a great guy who was polite and patient but, seemed overly busy. As for your dealership's policies. Trying to charge customers a $140 "key and wash" fee is a very cheesy tactic. The 2019 tr More

by rusty.gngpawn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Dameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Landers Toyota NWA responded

Rusty, thank you for the feedback regarding your purchasing experience. We appreciate all the details and for letting us know how we can improve in the future. Please reach out to our Service Manager Shawn Wells at shawn.wells@landerscorp.com and he would be happy to discuss this further with you.

January 04, 2023

Pedro was very technical and patient. I will call him the next time we need a car. More

by MARKRUNION75
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pedro De La Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Landers Toyota NWA responded

Mark, thank you for the 5-star review! It's great to hear Pedro took such great care of you. We look forward to seeing you again for any sales or service needs. Enjoy your new Toyota!

January 03, 2023

Service dept very unhelpful in determining and diagnosing and resolving the issue with my vehicle. More

by RENEEMELENDEZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Doran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Landers Toyota NWA responded

We appreciate you bringing this situation to our attention as we never want customers to leave our dealership feeling this way. We apologize for your experience and would like the opportunity to learn more about the issues. Please reach out to our Service Director Shawn Wells at shawn.wells@landerscorp.com and he would be happy to look into this for you.

January 03, 2023

The sales department was awesome got exactly what we wanted. The service department could use a little bit of work. More

by f.welkley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lake Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lucke
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Jan 04, 2023 -

Landers Toyota NWA responded

f.welkley, thank you for the 5-star review! We're happy to hear the sales department did just a great job of helping you find exactly what you wanted. Please come see us again for any future needs. Enjoy your new Toyota!

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