Landers Toyota NWA

When I was given the initial paperwork for the financing, the paperwork said that I should get around a 5% interest rate, based on my credit score. However, when the final paperwork came out, it was 8%, and the paperwork said that I should get around a 5% interest rate, based on my credit score. However, when the final paperwork came out, it was 8%, and was given the explanation that it because I was only financing $5,000. However, I felt taken advantage of because we'd waited for several hours at that point and I was lead to believe it would be a lot lower. A few weeks after the purchase, I received a text while on vacation (and on my birthday), asking if I had overnighted the title of the car I traded in and the cashier's check. I had let them know I overnighted it (and required a signature) when I sent it - three days after I purchased the vehicle. I was understandably upset at the prospect of such important items being lost and I was out of town, so I could not look for my tracking numbers. It took them TWO hours to look for and locate the items. I was so upset. Why did they not think to look for the items before saying anything to me?! More

Sadly, our naïveté cost us thousands of dollars. We purchased a used Sequoia and didn’t think to ask to see the sticker price or VIN. Therefore, once we got home and I saw the sticker price I was de We purchased a used Sequoia and didn’t think to ask to see the sticker price or VIN. Therefore, once we got home and I saw the sticker price I was decimated. We paid $10k over sticker and basically gave away my 2020 Rav4 plus another $5k down. Live and learn and we learned the hard way. Makes me sick to think about it. More

The inoperable rear side window was fixed while I waited at the dealership. However, I think no one checked the vehicle's battery after all the electrical was done. As soon as I got home, the battery died! at the dealership. However, I think no one checked the vehicle's battery after all the electrical was done. As soon as I got home, the battery died! I had to call my son; we went to Walmart and purchased a 4-year replacement battery which we installed ourselves! So I recommend that after electric is done on any vehicle, that vehicle's battery status should be tested! More

Nigel listened to what I wanted and helped me get the truck I wanted,,, awesome guy and would highly recommend. truck I wanted,,, awesome guy and would highly recommend. More

Very courteous and professional employees, I was impressed with the overall experience and will highly recommend. impressed with the overall experience and will highly recommend. More

Excellent customer service and professionalism! Brian was very knowledgeable about products and what fit my needs! Brian was very knowledgeable about products and what fit my needs! More

The price and service was good. Told a timeframe for parts and was called and told parts were in and vehicle was ready for pickup. Excellent experience. Told a timeframe for parts and was called and told parts were in and vehicle was ready for pickup. Excellent experience. More

Took care of my requested service of turning/resurfacing rotors which alleviated my brake shudder. Lake stayed in communication with me and came to get me once the service was completed. rotors which alleviated my brake shudder. Lake stayed in communication with me and came to get me once the service was completed. More

My car was done ahead of time expected. Everyone was friendly and very helpfull. Will always recomend them to others and will be taking my car to them always. Everyone was friendly and very helpfull. Will always recomend them to others and will be taking my car to them always. More

I traveled from out of state for my new car. The process was easy and a great experience The process was easy and a great experience More