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Landers Toyota NWA

Rogers, AR

Overview
Employees
Reviews
Vehicles
4.6
7,739 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service. You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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411 South Metro Parkway

Rogers, AR

72758

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Showing 7,739 reviews

October 14, 2021

I am highly disappointed in Landers this service was a joke. Never, never has this happened before. After wating for over one and half hours, and having a 7:00am appointment! I was not informed about the More

by Susanne Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Daniels
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Oct 22, 2021 -

Landers Toyota NWA responded

Susanne, We’re concerned to see how disappointed you are with your service experience. While we’re glad we could offer an excellent price, we regret the inconvenience and wait time you had, as well as not informing you of any future issues. Thank you for bringing your concerns to our attention, and if you would like to discuss them further, please give us a call. We hope to have another opportunity to earn your business.

Oct 22, 2021 -

Susanne Watson responded

Well, I am not sure if an apology will help. My tire sensor light is still on, and I am still not sure if it is low on air, or one or many sensors are out. And no one checked or informed me of the issue in 90 minutes of service with no one before me that day!

October 13, 2021

Rogers, Ar Toyota service department has always been on time with my appointment and very dependable. I have never been disappointed. More

by arlisthrasher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2021 -

Landers Toyota NWA responded

Thank you for the feedback! We're glad to hear our service team continues to give you positive overall experiences. Thank you for choosing us for your service needs, and we'll see you next time!

October 13, 2021

Great service department, got me in with minimal notice, completed work quickly and efficiently. Will definitely return More

by mbarnes.thedeckcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Oct 15, 2021 -

Landers Toyota NWA responded

Thank you for choosing us for your service needs! We're glad our team could get you in and out quickly without sacrificing the quality of work. We'll see you next time!

October 13, 2021

Professional, courteous on timely manner with maintenance service and prompt with servicing any additional concerns brought to their attention.. More

by Erwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Oct 15, 2021 -

Landers Toyota NWA responded

We appreciate you choosing us for your service needs! Thank you for leaving a review, and we're glad to hear our team could keep you up to date on any additional concerns. If there is anything else we can help with, give us a call!

October 13, 2021

Had a pretty good experience buying my new truck and trading my SUV. Good dialog. More

by VOYAGEUR9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nigel Treat
Other Employees : Brian and Nigel
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Oct 15, 2021 -

Landers Toyota NWA responded

Thank you for the feedback! We're glad you had a good overall experience with the trade-in and purchasing your new truck. Enjoy your new purchase, and we hope to see you again!

October 11, 2021

Had my car serviced and I left a styrofoam cup in my cup holder, during the service the styrofoam cup was crushed leaving a pool of soda in my cup holder causing a sticky mess. More

by SMITHDAVID2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lake Mills
Report | Print
Oct 11, 2021 -

Landers Toyota NWA responded

I am very sorry to hear about this, Mr. Smith. Please email me at shawn.wells@landerscorp.com with your contact information and I will ensure that we get this cleaned up very well, as well as work with the staff to ensure it doesn't happen again.

October 11, 2021

They put the title in my name and it was supposed to be in my daughters! It has been a nightmare! More

by jill.forga
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Look it up, we can't remember, Chip Anderson
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Oct 15, 2021 -

Landers Toyota NWA responded

Thank you for bringing this to our attention. We regret the mixup and inconvenience. We would like to learn more about the situation, and if you would like us to reach out, please expect a private message regarding your contact information. Thank you.

October 10, 2021

They helped me out of a tough spot when no one else would. They fixed a mistake from another mechanic More

by sflagamd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Doran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lake Mills, Johnny Guiterez, Mark Daniels
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Oct 13, 2021 -

Landers Toyota NWA responded

Thank you for sharing your experience! We're glad our service team could help you out of a tough spot and provide you with a great overall experience. If there is anything else we can help with, let us know!

October 10, 2021

Prompt knowledgeable customer service is great great location great people service is great Helpful and More

by DHITALPRAGGYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lake Mills
Report | Print
Oct 12, 2021 -

Landers Toyota NWA responded

Thank you for the feedback! We're glad our team could make such an awesome impression and give you a fantastic overall experience. If there is anything else we can help with, give us a call!

October 09, 2021

Awesome experience. Much better experience than MacDaniels down the road!! I’m sure their service center doesn’t destroy your vehicle and make you pay for it like MacDaniels does either. This place More

by OZJeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Sutton
Report | Print
Oct 12, 2021 -

Landers Toyota NWA responded

Thank you for taking the time to leave a review! We're happy to hear our service team could give you an awesome experience, and we appreciate you choosing us for your service needs. If there is anything else we can help with, don't hesitate to give us a call!

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