Landers McLarty Subaru

Greastest car buying experience ever! From the time we walked in til the time we left Nicholas & Brandon were awesome. Nicholas went above & beyond to get us financed when we didn't think From the time we walked in til the time we left Nicholas & Brandon were awesome. Nicholas went above & beyond to get us financed when we didn't think we would be able to finance a bicycle but he did it & at the price & pymt we agreed on. Brandon finished the paperwork with us & was very entertaining, lol. Not only did we have a wonderful car buying experience but they made us feel like we were worth the time & effort it took to get us into a very nice preowned vehicle. We are so happy with our purchase & we will be returning customers as well as referring family & friends. Thank u Nicholas & Brandon, we still cant get over having such a luxury vehicle, we didn't think it was ever gonna be possible but u guys made it possible. God bless u both! More

Superlative Service!! In the Fall of 2015 I moved down here to Birmingham from East Lansing, MI. I brought with me my beloved 2015 WRX. I was pretty concerned about servi In the Fall of 2015 I moved down here to Birmingham from East Lansing, MI. I brought with me my beloved 2015 WRX. I was pretty concerned about service, because my "home" dealer - Williams Subaru in Lansing (from whom we've bought 4 Subarus over the last 20 years) really sets the bar in terms of superlative sales and service. Searching online reviews, it quickly became clear that Landers McLarty was the place to go - even though it's a haul (90 mins; or 75 the way I drive!). This morning was my first trip up - to do an install of forged rims, an alignment, and oil/lube. They lived up to - and exceeded - both my expectations, and their online reputation. I was warmly greeted by Victor - the service manager - upon my arrival, and we chatted about Subies in general and WRX's in particular. They got my car in right away, and the work was done quickly and efficiently. I was appraised throughout the wait of the status, and they even offered me Starbucks! My car was washed, and the install was perfect. The mechanic who did the work came out and chatted me up - letting me know all that had been done, and everyone there was friendly, helpful, and knowledgeable. They even left a water bottle in my cup holder with a little "Thank You" note! Ridiculous! These guys are LEGIT - and I ENTHUSIASTICALLY recommend them to anyone who, like me, is FANATICAL about their Subies, and wishes only the best service treatment possible. Thanks Victor - and everyone!!! I look forward to visiting you folks again. More

All the pleasure of diving into a wood chipper My experience with Landers was the first time I've ever walked out of a Subaru dealership completely screwed over. I brought an STi Limited in with My experience with Landers was the first time I've ever walked out of a Subaru dealership completely screwed over. I brought an STi Limited in with issue dealing with this cold season- a faint power steering whine, the ignition not always catching first try, and a dead key fob battery. The dealership requires an appointment, so one was scheduled on a Thursday, 12/3, with Jordan Rodgers. I drop the car off at 7:35 AM , leaving with a rental car and a return date scheduled for the next day, Friday. Friday afternoon comes, and I've not heard anything since the day prior. I phone the dealership, speaking to Jordan Rodgers, who tells me that their technician has left at 12:00 and my vehicle won't be diagnosed until Monday. I express my concern about keeping a rental car over the weekend, as it's charged per-day. Jordan tells me not to worry, Landers will "eat the full cost of the rental." No worries then. The following Monday I get a call back from Jordan Rodgers with a $1400 invoice. It includes an o-ring in the power steering pump, a wheel bearing, and a set of new tires priced at $800. When describing my issues originally Jessica Mullins misunderstood what I meant by "power delivery not being smooth" and wrote down "the ride isn't smooth". After declining Lander's insanely priced and unnecessary set of tires Jordan Rodgers tells me that the cost of the rental car is no longer going to be covered. After a few minutes of discussion he offered to take $10 off each day of the rental, a far cry from it being completely covered (as per our discussion the previous Friday). I decline all repair except for the necessary fixes to the power steering. Later in the day I get a call saying that the technician has determined I need a power steering pump. They graciously offered this $200 part at $400 + Labor. I decline, and let them know I'm on the way to pick up my car. At the dealership I find Jordan Rodgers, who instructs me to wait while the car is "being washed." I cancel it, asking him to prep the paperwork so I can leave. A few minutes later he tells me that the car isn't actually being washed, but is out on a test drive so the tech can "see if you still have power steering." (??) A few minutes later out walks the technician, who let me know that he "tried a couple things" including installing a new O-Ring which "made it worse". He then installed the *original* O-ring, which has left the car with an alarming judder when turning the wheel along with a more sickly sounding power steering pump in need of now-immediate replacement. He then tells me the manager will get in contact with me so he can "do something about it." My final bill with Landers included multiple days of a rental car (which was supposedly covered), labor and part cost to install a new O-Ring that was *removed* from the vehicle, plus tax. This is on top of a vehicle in an exponentially worse state of repair. I sign the paperwork (a mistake), pay (mistake), and leave with the promise that the Manager would contact me to sort it out. After not hearing from the Manager I contact Subaru of America in hopes that they can resolve the issue. Days later I'm told by SoA that Landers would only agree to refund the cost of the o-ring and labor (for the part that isn't even in my vehicle), while leaving me paying for the privilege of driving around advertising for Landers in their tacky, branded rental. I implore you to bring your vehicle elsewhere for service.... I promise you it's worth driving a little extra to save yourself the headache of dealing with these people, especially considering they've hired questionably competent technicians who might not even be able to repair your vehicle's issue. At this point all I can do is my best to try and warn you- the potential customer- and hoping against hope the service department gets hit by space debris re-entering Earth's atmosphere. I'll update this review if I ever hear back from Landers, but honestly I'm more likely to read a story about space debris taking out a pain-in-the-xxx dealership. EDIT: I was contacted by Michael Mayer after posting this, who took care of the situation and refunded the cost of the service. He apparently wasn't even made aware of it until Landers was blasted on social media pages, so I think the takeaway is that the Internet is truly the great equalizer. After he was involved the situation was resolved quickly. I later took the Subaru to a trusted mechanic out of town. He diagnosed the issue as a faulty power steering pump, and also noted the bracket mounting the power steering pump was almost completely sheared off. I spoke with that mechanic as well as another from a local Subaru dealership regarding how this bracket could've been damaged, and they indicated this was from someone over-torquing the belt tension on the pump itself during troubleshooting.... a part which also needed to be replaced. I'll spare you my theory on how I think this happened. In short- take it or leave it; this was my experience with Landers. More

Wonderful Friendly staff, Great prices, Great vehicles. The experience was nice. Got the financing fast and was treated like family. Will be buying another one Friendly staff, Great prices, Great vehicles. The experience was nice. Got the financing fast and was treated like family. Will be buying another one from them soon. More

Great experience , quick and easy dealing and closing deal So I now own my first Subaru!! A 2015 Forester Premium . I talked over the phone with Brandon Allen before driving 3 hours and 45 minutes to get my Fo So I now own my first Subaru!! A 2015 Forester Premium . I talked over the phone with Brandon Allen before driving 3 hours and 45 minutes to get my Forester , in the snow. I have to say it was really easy dealing with such a great Salesman. Got there he had the numbers ready and demonstrated the vehicle accessories .And after driving it home , this Subaru was Impressive. Handles the road like a dream, the interior is roomy and comfortable. I was thinking I would have a lot of road noise??? boy was I wrong , nice and quiet. The Sun/moon Roof is huge, I love it . Get yours at Landers / Mclarty . Best dealer in Alabama period. thanks Again Brandon Allen More

WONDERFUL I WOULD RECOMMEND THIS SALESMAN AND DEALERSHIP TO ALL MY FRIENDS AND FAMILY. MARK AGUIARE MADE MY FIRST VISIT TO THE DEALERSHIP A GREAT ONE! WHEN I WA I WOULD RECOMMEND THIS SALESMAN AND DEALERSHIP TO ALL MY FRIENDS AND FAMILY. MARK AGUIARE MADE MY FIRST VISIT TO THE DEALERSHIP A GREAT ONE! WHEN I WANT OR NEED ANOTHER SUBARU. THIS IS THE ONLY PLACE I WILL GO LOOKING!!! More

Bought a 2016 Subaru Crosstrek I purchased a new Crosstrek from Lander's McLarty Subaru Hunstville, AL. The sales person who helped me, Mark Aguiar, made the whole process very eas I purchased a new Crosstrek from Lander's McLarty Subaru Hunstville, AL. The sales person who helped me, Mark Aguiar, made the whole process very easy. Mark was prompt in answering my questions, we were able to negotiate a good price quickly, and he followed up with a nice explanation of the car's features. There was a slight issue with an unexpected charge on the sales invoice. It would have been nice to get an verbal overview of all the charges that affected the final sales price, specifically the doc fee, as this was not pointed out to me while I was signing the paperwork. The process of signing the final paperwork seemed rushed to me and I wish Bill Ladd had taken more time to go over everything instead of just handing me papers to sign. I contacted sales manager Deonte Sutton about the doc fee and he was accommodating. I feel like the dealership should have been more up front about this even though overlooking the charge was technically my mistake. In the end they agreed to compensate me for the misunderstanding, so I have no complaints. More

I enjoyed buying my subaru here. Nathan was very knowledgeable about the cars and options. He was very relaxed and helpful. He wanted to make sure I bought the right car for my need Nathan was very knowledgeable about the cars and options. He was very relaxed and helpful. He wanted to make sure I bought the right car for my needs. He made the car buying experience enjoyable. Bill was likewise informative, efficient, and relaxed. He helped me choose the right financing option. More

Nathan Hudson very easy to deal with I am the type of person who will drive a car until it dies just so I don't have the pressure of buying a car at a dealership. Luckily, the person who I am the type of person who will drive a car until it dies just so I don't have the pressure of buying a car at a dealership. Luckily, the person who greeted me at Landers McLarty Subaru was Nathan Hudson. He was not only knowledgeable and kind, but he did not pressure me. I told him what I could afford, what amenities were important for me, and he made the whole experience much more pleasant than I had expected. My family loves our new Outback -- Thanks Nathan! More