Landers McLarty Subaru

Great people and a great dealership! The owner should be very proud of all the people he has working in this dealership ❤️❤️❤️ The owner should be very proud of all the people he has working in this dealership ❤️❤️❤️ More

My recent experience with Landers McLarty Subaru was incredibly frustrating and left me feeling deceived. Despite expressing my interest in a specific vehicle and reserving an appointment that afternoon incredibly frustrating and left me feeling deceived. Despite expressing my interest in a specific vehicle and reserving an appointment that afternoon, the sales team failed to inform me that the vehicle was not truly reserved until I paid a deposit. As a result, the car was sold to someone else over the phone within a few hours. This lack of professionalism and disregard for my needs as a customer was deeply disappointing. The sales representative did not ask enough questions about my intentions to buy and assumed I was only interested in a test drive, even though I live out of state. It is clear that the dealership's primary focus is making a sale, rather than providing quality customer service. This lack of integrity and attention to customer needs is disheartening. Selling the car I had reserved without giving me the opportunity to purchase it is completely unacceptable and shows a complete disregard for customer loyalty and satisfaction. I wasted time and resources preparing to buy the car, only to have it snatched away without any consideration for my needs. I strongly caution anyone considering purchasing a vehicle from Landers McLarty Subaru to proceed with caution. Their failure to ask important questions, misleading communication about vehicle reservations, and ultimately selling the reserved car without consideration for me as a customer have left me dissatisfied and frustrated. I cannot recommend this dealership to anyone looking for a trustworthy car-buying experience. More

I would recommend anyone that needs service done to seek out the experts at Landers McLarty Subaru. I wanted to update the body side molding on my 2022 Forester Wilderness and without hesitation Kim in Par out the experts at Landers McLarty Subaru. I wanted to update the body side molding on my 2022 Forester Wilderness and without hesitation Kim in Parts, promptly ordered the part!! It required some additional scheduling as the ceramic coating needed to be removed from the new areas, but Brian and Christian were on it!! Zach the service advisor scheduled it with Matt who patiently removed the older moldings and put the new ones on perfectly!! If I could give more than 5 Stars I would!! Always feel like they treat me as family!! More

I met for the first time Benjamin Fitch. He is the best service adviser. I have ever met very efficient at Subaru.Mr.Fitch was Very knowledgeable, kind and compassionate. Because of him I He is the best service adviser. I have ever met very efficient at Subaru.Mr.Fitch was Very knowledgeable, kind and compassionate. Because of him I have a new respect 4 Subaru end. It's employees God bless you, Mr. Fitch. Please keep up the good work. Ps If I were your employer, I would definitely Promote you, you are quality, Sir. More

Zach seems like a straightforward service rep, and was pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a c pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a combination thereof. I feel bad that Zach and the other folks up front have to cover for the shoddy work that's being done here. Do NOT have tire work done here (replacing, balancing, rotating) or alignments. Either the equipment is out of calibration, or the techs are just that bad. They managed to gouge each of the wheels while NOT using the rubber cone required to do the balancing, and then balanced the tires incorrectly. First time around doing a preventative-maintenance alignment (more of a verification), they actually misaligned things. Who does that?!?! The tires were unevenly inflated, and one was actually over-inflated. After bringing the vehicle back the next day to try to resolve all this, another tech said two of the four new tires were bad and would have to be replaced. No indication that they were replaced, as I finally had to take the vehicle to another service center that specialized in tire work and they found the same two tires as being unbalanceable and out of specification. Zach said he would take care of refinishing the gouged wheels through a 3rd party shop. Good customer service, there. I'm not sure I'd trust this place to do an oil change. Even if you have a maintenance program with a new car purchase from this dealership, expect your vehicle to be worse off when you get it back. As for cost, the online cost for 4 new OE tires, mount and balance, retailer disposal fee, State disposal fund fee, tax, shop supplies, and alignment was over $200 less than what was totalled at the service counter. Zach found a few discounts to bring the cost closer to the advertised online price, but if you didn't know any better, you'll end up paying more. Online glitch or shady pricing practices? The waiting room is nice (although the energy-saving overhead lights go out every few minutes), and there's free coffee. So they have that going for them. More

Best car buying experience ever. Jay was a blast to work with ! We have purchased here before but this guy was amazing! Highly recommended. Jay was a blast to work with ! We have purchased here before but this guy was amazing! Highly recommended. More

Top notch salesman! Would buy from him every time. Highly recommend. Helped me get into a brand new WRX. Would buy from him every time. Highly recommend. Helped me get into a brand new WRX. More

Exceptional experience! Third Subaru from Jay. Always gets us a good deal and some goodies. Jay is the best ever. Highly recommend seeing him . Third Subaru from Jay. Always gets us a good deal and some goodies. Jay is the best ever. Highly recommend seeing him . More

He is a very aggressive salesperson, and very rude at that. Purchased a vehicle a few weeks ago and I'm very displeased with the whole experience. If you are visiting this dealer avoid him at all cost. that. Purchased a vehicle a few weeks ago and I'm very displeased with the whole experience. If you are visiting this dealer avoid him at all cost. More

Everyone was very helpful and kind. Our sales representative, Amari, was very transparent and honest. She helped guide us to the perfect car and kept our interests in mind. Our sales representative, Amari, was very transparent and honest. She helped guide us to the perfect car and kept our interests in mind. More