Landers McLarty Subaru

Zach seems like a straightforward service rep, and was pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a c pleasant to deal with. No complaints with Zach, but the actual service techs doing the work are either new, inadequately trained, don't care, or a combination thereof. I feel bad that Zach and the other folks up front have to cover for the shoddy work that's being done here. Do NOT have tire work done here (replacing, balancing, rotating) or alignments. Either the equipment is out of calibration, or the techs are just that bad. They managed to gouge each of the wheels while NOT using the rubber cone required to do the balancing, and then balanced the tires incorrectly. First time around doing a preventative-maintenance alignment (more of a verification), they actually misaligned things. Who does that?!?! The tires were unevenly inflated, and one was actually over-inflated. After bringing the vehicle back the next day to try to resolve all this, another tech said two of the four new tires were bad and would have to be replaced. No indication that they were replaced, as I finally had to take the vehicle to another service center that specialized in tire work and they found the same two tires as being unbalanceable and out of specification. Zach said he would take care of refinishing the gouged wheels through a 3rd party shop. Good customer service, there. I'm not sure I'd trust this place to do an oil change. Even if you have a maintenance program with a new car purchase from this dealership, expect your vehicle to be worse off when you get it back. As for cost, the online cost for 4 new OE tires, mount and balance, retailer disposal fee, State disposal fund fee, tax, shop supplies, and alignment was over $200 less than what was totalled at the service counter. Zach found a few discounts to bring the cost closer to the advertised online price, but if you didn't know any better, you'll end up paying more. Online glitch or shady pricing practices? The waiting room is nice (although the energy-saving overhead lights go out every few minutes), and there's free coffee. So they have that going for them. More

Best car buying experience ever. Jay was a blast to work with ! We have purchased here before but this guy was amazing! Highly recommended. Jay was a blast to work with ! We have purchased here before but this guy was amazing! Highly recommended. More

Top notch salesman! Would buy from him every time. Highly recommend. Helped me get into a brand new WRX. Would buy from him every time. Highly recommend. Helped me get into a brand new WRX. More

Exceptional experience! Third Subaru from Jay. Always gets us a good deal and some goodies. Jay is the best ever. Highly recommend seeing him . Third Subaru from Jay. Always gets us a good deal and some goodies. Jay is the best ever. Highly recommend seeing him . More

He is a very aggressive salesperson, and very rude at that. Purchased a vehicle a few weeks ago and I'm very displeased with the whole experience. If you are visiting this dealer avoid him at all cost. that. Purchased a vehicle a few weeks ago and I'm very displeased with the whole experience. If you are visiting this dealer avoid him at all cost. More

Everyone was very helpful and kind. Our sales representative, Amari, was very transparent and honest. She helped guide us to the perfect car and kept our interests in mind. Our sales representative, Amari, was very transparent and honest. She helped guide us to the perfect car and kept our interests in mind. More

Amari was very helpful and knowledgeable about the car. She went the extra mile to be sure we were happy and stood behind the agreement we made. Very pleasant and friendly. She went the extra mile to be sure we were happy and stood behind the agreement we made. Very pleasant and friendly. More

I had the easiest car buying experience. Chris made buying my car an absolute pleasure. Chris made buying my car an absolute pleasure. More

Chris was great doing business with him. He’s very knowledgeable and if he didn’t know an answer to my questions he would get with someone to find out and responded back to me promptly. Very He’s very knowledgeable and if he didn’t know an answer to my questions he would get with someone to find out and responded back to me promptly. Very good dealership to work with, I’m sure I will be back in the future for an upgrade one day. I am glad I opted for my first Subaru! More

Very helpful and extremely knowledgeable about the vehicle. She maintained great communication during the process which was appreciated. She has a wealth of knowledge that enabled us to have a positiv vehicle. She maintained great communication during the process which was appreciated. She has a wealth of knowledge that enabled us to have a positive experience. More