Landers McLarty Nissan of Huntsville - Service Center

Awful Service Experience I came in to get my car mileage reader looked at as I was told by Service to do upon calling because I put gas in my car and the mileage did not go up I came in to get my car mileage reader looked at as I was told by Service to do upon calling because I put gas in my car and the mileage did not go up. I arrived at 8 am, 10:30 comes around, 3 other customers that came in after me get their cars before me as I’m still sitting and waiting. Finally I get up to inquire on what’s going on with my car. The gentleman in service that checked me in looked very confused and unaware of what was going on really. Then, Mr. Ward comes over to assist the gentleman in explaining to me what is going on with my car. Mr. Ward proceeds to explain that my mileage reading is an “estimate” based upon my habits of driving the vehicle. I tell him ( as he proceeds to walk away from me back to his station) that I have never once heard of this. He explains with the new systems that that is how they work. I tell him regardless of it being an estimate or whatever he wants to refer to it as, if gas is put in the car, that the mileage should increase. Mr. Ward begins rolling his eyes while I’m talking and proceeds to tell me that he does not get paid to stand and talk with me for 30 minutes. Nissan does not pay him to do that and he has other customers waiting. Talk about unprofessional! Apparently if it’s not making Mr.Ward any money he doesn’t care to hear about it or help. I reported this incident to management and was assured they would take care of the situation. Hopefully no other customer will ever have to go through or be treated in the manner in which I was. More

BRANDON IN SERVICE Brandon Garcia in the service department has been our service consultant for a few years now on a couple different cars. He is always helpful, and ex Brandon Garcia in the service department has been our service consultant for a few years now on a couple different cars. He is always helpful, and explains everything to me so I understand what is needed. He is very honest and gets our service needs done in a reasonable amount of time. More

People are great but takes too long LR Anderson was an awesome employee to help. He was very sweet and informative. I could not have asked for a more courteous person to deal with. LR Anderson was an awesome employee to help. He was very sweet and informative. I could not have asked for a more courteous person to deal with. My only complaint was their timing. It just seemed to take them a long time to get things done and its very hard to be without a car with so many things to do. More

My Congratulations I congratulate you for having Mr. Austin Ward as an employee in the service department. He is an excellent role model for all others. He was very atte I congratulate you for having Mr. Austin Ward as an employee in the service department. He is an excellent role model for all others. He was very attentive to our needs. He was very postive, professional, caring, and most polite. He put us at ease in reassuring us our particular need could be met in an expeditious manner. A five star employee. More

Unsatisfied once again I scheduled an appointment Tuesday for a recall repair that was to take place Thursday morning drop off being 7 am. I then later that afternoon receiv I scheduled an appointment Tuesday for a recall repair that was to take place Thursday morning drop off being 7 am. I then later that afternoon received an email stating that it would be Monday at 9:20 am. Called and got it corrected and asked about a rental due to having to drop off kids to school and get to work for a conference call. The woman stated no problem it would be waiting. I get there and there is an age restriction, I have to wait 30 minutes (now I'm late dropping kids off and getting to conference call) for Enterprise. I remind them I wanted my oil changed and also to find out why my check engine light is on. They call around 12 to tell me its ready. I head to Enterprise to drop car off and had called to let them know. They said my ride would be waiting. I called 15 minutes after waiting and the rep said the guy left the dealership 3 minutes ago. I finally after another 15 minutes ask Enterprise to take me to Dodge. I get there and my check engine light is still on with no explanation and also there's no sticker indicating when I should come back. This is the 3rd time I've had poor service and was inconvenience at this dealership. I wish I wasn't giving this review but I couldn't help it after getting into a bind at work for missing a very important conference call. More

DeWayne Ford provides me with great customer service every visit! He is a great asset to the company. He is very knowledgeable and I greatly appreciate everything provides me with great customer service every visit! He is a great asset to the company. He is very knowledgeable and I greatly appreciate everything he does. More

Waste of Time Recently I received a recall notice for my 2004 Titan and last week I arranged to take time off and duly scheduled an appointment for today to get it Recently I received a recall notice for my 2004 Titan and last week I arranged to take time off and duly scheduled an appointment for today to get it taken care of. According to the mailer, the repair should take about an hour to complete. I also wanted the moon roof motor assessed as it no longer works. I arrived a little before my appointment at 0700 and after the service center opened met with the service advisor. I was told that it would take 3-4 hours and was advised to take the shuttle back home. I did this and returned 4 hours later expecting my truck to be ready. It was told that it wasn't ready yet, so I went to the waiting room. After another hour, I noticed my truck parked behind the building and inquired if it was ready. The service advisor pulled up the record and said - no, it hasn't even been looked at yet. Extremely frustrated and with other things to do, I asked exactly what the nature of the recall was so that I could judge the seriousness. The service advisor did not know and had to do some research. Several minutes later he tells me that its something that had been rescinded and in fact, they didn't even have the part to fix it. I asked for my keys and left. What is the purpose of scheduling an appointment if it has no bearing on when the vehicle will be worked on? Why with a weeks notice of this visit was the part not available? And why was this not noted when I arrived? Several years ago I had a series of bad experiences here and swore not to return, but thought maybe things had changed and since it was a recall decided to relent. Bad decision on my part. Never again. Note that I chose not to use names as I believe this to be a corporate culture problem given my previous experience. More

New 2017 Blue Rogue Took my 2015 Red Nissan Rogue in for it's 20,000 mile service and while I waited I went out on the new car lot to look around. While, I had no int Took my 2015 Red Nissan Rogue in for it's 20,000 mile service and while I waited I went out on the new car lot to look around. While, I had no intention to trade my 2015 Rogue, I ended up doing so the next day after chatting with Mitch, a test drive and driving the car for the day! Mitch was helpful, accommodating and patient, as I worked through the details in my financial mind. I ended up getting an upgraded version of my Rogue so now I have leather seats, a navigation system and cool warning lights for the blind spots!! This is my 3rd Rogue and the first leased here in Huntsville as I moved here two years ago! I imagine my next vehicle will be a Nissan too! Especially if Mitch catches me looking at the new cars again! More

Routine maintenance On June 8, 2017, I went in for routine maintenance on my vehicle. I had the pleasure of meeting Mrs. Margaret Ries. She was very professional. She l On June 8, 2017, I went in for routine maintenance on my vehicle. I had the pleasure of meeting Mrs. Margaret Ries. She was very professional. She listened to my concerns and immediately gave attention to them. She spoke with such care and concern. Without reservation, she made sure i was a satified customer. She goes above and beyond her quest for making sure the customers leave happy. I would ecommend Lander/McLarty Nissan to all of my friends and family. This is a highly reputable business whose staff treats customers like family..Thank you, Mrs. Reis for being a part of the Loyalty management team. You possess the skills and ability needed to continue to take this company far. Sincerely, G. Rorer More